Sprint Denies PPC customers from sending picmail - Page 19

eehrhard · #1 (**permalink**) 02-23-2008, 12:12 AM

I guess that is why I am not mad about the pic mail thing. I knew when I got my phone that It didnt do MMS. Its not the first "top of the line" type phone that has not had MMS. Tmobile sidekicks did not have it for the first three generations I think they do now on the LX and Slide but I am not even sure about that.

Its a pain and it seems like it should be easy enough to fix for sprint but IMO the positives far outway the negatives with my Mogul.

PsychoX · #2 (**permalink**) 02-23-2008, 01:29 AM

so, will there be an update that will allow mmc? like 6.1?

ricchini2007 · #3 (**permalink**) 02-23-2008, 02:10 AM

i doubt it! we have to find a way sprints not going to help us

**wldthng842** · #4 (**permalink**) 02-23-2008, 02:51 AM

It is prob on their it would be nice list, right behind gps and rev A. look for all three about 6 months after they discontinue the device and have had a replacement out with the capability for at least a year!

**wldthng842** · #5 (**permalink**) 02-23-2008, 05:32 AM

I never said that you were the one providing the abuse. It is customers like you that get screwed because some punk decided it would be cool to send 800 pictures of extremely pointless crap. I am like you, I think it is dumb, but no one can argue that it is their fault or what they did was wrong. Palm phones have MMS built into their os, no hack needed. Look at BlackBerry phones. Just as pricey, more market share. Can they send MMS on sprint? No. It is a problem with smart phones. You were told this when you bought the phone. I'm sorry that you can no longer send pics to your daughter the easy way, if she is the only one you send them to how hard is it to add her as an email address direct to her picmail email. You know the carrier she is on. I don't mean to sound heartless but it is hard to sit and listen to people complain about something that is purely their fault. It is kindov like the lady that sued McDonalds because she spilt hot coffee in her lap and got burned. Did you think it was luke warm? I don't get it. Don't think I don't agree but it is no ones fault than our own for buying a phone that doesn't have the capability of sending them one click instead of three.

kbcherry · #6 (**permalink**) 02-28-2008, 06:45 PM

Quote:

Originally Posted by wldthng842

I never said that you were the one providing the abuse. It is customers like you that get screwed because some punk decided it would be cool to send 800 pictures of extremely pointless crap. I am like you, I think it is dumb, but no one can argue that it is their fault or what they did was wrong. Palm phones have MMS built into their os, no hack needed. Look at BlackBerry phones. Just as pricey, more market share. Can they send MMS on sprint? No. It is a problem with smart phones. You were told this when you bought the phone. I'm sorry that you can no longer send pics to your daughter the easy way, if she is the only one you send them to how hard is it to add her as an email address direct to her picmail email. You know the carrier she is on. I don't mean to sound heartless but it is hard to sit and listen to people complain about something that is purely their fault. It is kindov like the lady that sued McDonalds because she spilt hot coffee in her lap and got burned. Did you think it was luke warm? I don't get it. Don't think I don't agree but it is no ones fault than our own for buying a phone that doesn't have the capability of sending them one click instead of three.

I don't want to beat a dead horse here, because I really don't care. I left Sprint for AT&T last month. Gladly paid the ETF for two lines. It wasn't because of this issue, but it certainly didn't help. It was mainly because Sprint has been telling me for years that they would have EVDO in my area and they are still the only carrier without 3G coverage here. But anyway, I agree some what with what you have said. Don't buy a phone that doesn't do what you want. By the same token, maybe Sprint shouldn't be allowed to sell me stuff that they can't provide. I bought a 700WX a year ago (my first WM phone) and the rep told me it would do NFL Mobile, Sprint TV and Picturemail. If I look hard enough I can still probably find hardcopy ads showing this. I mean they were out there advertising that the phone was capable of stuff it wasn't. But since they hold all of the chips they can get away with it. Its pretty sad really.

**wldthng842** · #7 (**permalink**) 02-29-2008, 12:09 AM

Quote:

Originally Posted by Viros

Yeah, but the point I'm trying to make is that we need to start getting people a little higher-up than customer service reps to hear about this problem. CSRs won't be able to really do anything to help. On top of that, when they DO make recommendations, nobody in the company is really gonna listen. Someone a little higher up might have their recommendations and inquiries taken a little more seriously.

I sent the email to 2 directors and a VP. I have connections. They won't be able to fix the issue. The only people that can fix it is the people that changed it. Calling and talking to exec svcs is the best option. Cathy Walker gets updates on those. If there are enough complaints she will look into it. It is really the best way.

Quote:

Originally Posted by kbcherry

I don't want to beat a dead horse here, because I really don't care. I left Sprint for AT&T last month. Gladly paid the ETF for two lines. It wasn't because of this issue, but it certainly didn't help. It was mainly because Sprint has been telling me for years that they would have EVDO in my area and they are still the only carrier without 3G coverage here. But anyway, I agree some what with what you have said. Don't buy a phone that doesn't do what you want. By the same token, maybe Sprint shouldn't be allowed to sell me stuff that they can't provide. I bought a 700WX a year ago (my first WM phone) and the rep told me it would do NFL Mobile, Sprint TV and Picturemail. If I look hard enough I can still probably find hardcopy ads showing this. I mean they were out there advertising that the phone was capable of stuff it wasn't. But since they hold all of the chips they can get away with it. Its pretty sad really.

I don't blame you for leaving for lack of 3G. I would too. I don't ever remember them advertising that phone of such features but that has been a while. If they actually did then they should have refunded you for the phone. I understand that this is a little late but usually they right such mistakes.

Viros · #8 (**permalink**) 02-29-2008, 01:26 AM

Quote:

Originally Posted by wldthng842

I sent the email to 2 directors and a VP. I have connections. They won't be able to fix the issue. The only people that can fix it is the people that changed it. Calling and talking to exec svcs is the best option. Cathy Walker gets updates on those. If there are enough complaints she will look into it. It is really the best way.

Okay, fair enough. How do we get ahold of exec svcs? Honestly, if that has the best chance of getting through to this company, I'm all for it and will gladly call. Just let me know what number to call.

Dbdubb · #9 (**permalink**) 02-29-2008, 01:53 AM

I work for Sprint Nextel like many of you and I work in the an Area that has alot to do with Data services. Unfortunately its a whole lot more complicated than Sprint just not wanting PPC users to send Pic mail, there are binding software agreements between Windows and Sprint that stipulate only certain features and functions can be preloaded with the WM devices and that these services must be approved by Microsoft. I don't know what the bickering point is between Sprint and ole Bill G. but for some reason the Pic mail client was not allowed to be loaded with the preloaded apps along with licensing with the mms programs. all that said, if we complain, we might get someone that is above me to broker something but I don't know. Everyone I have talked to has just side stepped the question and honestly there is not much focus or concern on this issue because there aren't enough complaints about it. ALL of that said. As of About 30 minutes ago Sprint is Now offering the "simply everything" plan $99 for everything....unlimited minutes (like vzw and att) but also in that package is unlimited data (including blackberry bis, navigation, etc) and unlimited txts....start calling and get those plans changed...thats one heck of deal.

timdawgdentist · #10 (**permalink**) 02-29-2008, 03:43 AM

Quote:

Originally Posted by Viros

Okay, fair enough. How do we get ahold of exec svcs? Honestly, if that has the best chance of getting through to this company, I'm all for it and will gladly call. Just let me know what number to call.

here ya go.. I have no idea how current this is
Sprint: Sprint CEO's Phone Number, And 25 Other Sprint Execs'

DO WORK SON DO WORK!!!