Sprint Denies PPC customers from sending picmail

[wldthng842]

It really has nothing to do with the registry, it would need to be a complete program.

[Pibe38]

Originally Posted by raiden

Damn can anybody find me a mms reg tweak so that I can send pics again!! please!!!

Originally Posted by wldthng842

It really has nothing to do with the registry, it would need to be a complete program.

Plus, do you really think we'd have all these threads about how Sprint took this functionality away, workarounds, complaints, etc. if it were as easy as "finding a reg tweak"?

[Analyzer52]

I had not used this in a while in then over the weekend needed to send some pictures to a friend and could not, was so pissed. So in the mean time while we are trying to find another work around what is the stupid way we can do it through email to a phone number. I have no clue how to do this.

[Blade_69]

Thanks. I've read all I need to read. I've been with Sprint for 9 years. And up until now, happily so. I felt they provided the best service at the best price. But for them to come up with such a lame excuse (spam) when other cheaper phones they carry CAN send MMS messages, that really spins my mind. Therefore, as soon as I find out when my contract with them ends (I'm not totally sure I even have one) I will be switching to another company. Phone number portability is a good thing. Depending on what the other company offers, I may take the bite on the cancellation. The only downside I ever had with my Treo 700wx is that the camera isn't the best and does not come with a flash. I had resigned myself to not buying another phone unless it can compare to this phone and has a flash. I've dropped this phone so many times, i've been thinking about replacing it anyway. So the research is on for me to find a phone just as good, if not better than my phone, with a flash, and supports MMS. What about the Treo 600p/650p? I think I read that you can still send pics from those. As a matter of fact, I know a buddy of mine with one sent me a pic not too long ago. Funny thing is I had one before but "upgraded" to the 700wx when they hit the market. Talk about kicking myself. Good thing is, for those that don't want to or can't switch providers, you can go on Ebay and get another phone until this issue is resolved. How about the 700p/755p? Maybe it's just an issue of Windows vs Palm OS. I know neither of the replacements I mentioned have a flash, and you lose the cool factor of Windows, but at least you can send MMS.

Personally, another rip is that for loyal customers, we don't get any REAL discounts on phones. Unlike the discounts that noobs get. I'm not knocking the noobs, just it seems to me that you would offer the people that have been feeding their pockets for years would get the best deals.

[wldthng842]

Existing customer get the same deal as a new customer 22 months after last upgrading. You should be close to the upgrade date if you got it when it came out. Granted upgrading to anything better would leave you still at a loss for MMS.

[phazed]

I just called Sprint.. primarily to increase my minutes.. but at the same time complain about the MMS BS.

As always, if you want anything to go your way you need to be level headed and courteous.. and above all don't raise your voice or yell. It's not the Sprint REPs fault. This is what I did .

I talked to a REP named "Nina" (or is that Neenah?) and she was surprisingly helpful. After changing my plan she asked if there was anything else she could do.

"Well, yes, I would like to file a formal complaint.", I said.

"OK, what is your complaint?", she asked.

"Recently Sprint has blocked all Pocket PC users from using PictureMail, or any other MMS stuff. It was working, and now it isn't.", I said.

"Really!?" she proclaimed.

She was Genuinely surprised... the fake "Sprint Robot tone" went away and she asked where I had received this information.

"If you have the internet in front of you, go to www.ppcgeeks.com"

She did. I told her to Hit the search tab and type "Sprint Denies picmail".

Currently, 2 Threads come up that are filled to the brim with info. We talked about and visited: this thread, the petition at buzzaboutwireless, and the sprintusers thread.

We spent 20 minutes talking about MMS.. half of it, me guiding her on the internet. She completely agreed and couldn't understand why Sprint would do this. She called over her manager, and another call center employee to come read about and see what I was talking about... in the background when the manager came over I heard her tell Nina "I didn't know that".

So at the end of the conversation she actually thanked me for letting her know about this.. and that her manager was letting everyone in the call center know about the MMS issue (Looks like they didn't get the memo). She "Escalated" my complaint and said she would do everything she could...

On one side it was good to know that some people care about their work, and in Nina's case it was good to just talk to her person-to-person... instead of the common person-to-Service Rep.

On the other side.. This thread is getting sort of old now.. and people have been calling, emailing, and canceling their plans over this. Isn't it absurd that I was the one that let a whole call center know about this? I think so.

phaZed.

[milojax]

That's funny I did the same thing about 3 weeks ago ( not the look up on the internet part ) but call and file a complaint. They said the same thing that she new nothing about it. I know that they have more than one call center and alot more employees than a hand full. But just odd that they all kind of say the same thing " never heard of that " or " i will make note of that " anyway I wish like eveyone else that they will just fix the issue and be done with it.

[guitardoc64]

Originally Posted by phazed

I just called Sprint.. primarily to increase my minutes.. but at the same time complain about the MMS BS.

As always, if you want anything to go your way you need to be level headed and courteous.. and above all don't raise your voice or yell. It's not the Sprint REPs fault. This is what I did .

I talked to a REP named "Nina" (or is that Neenah?) and she was surprisingly helpful. After changing my plan she asked if there was anything else she could do.

"Well, yes, I would like to file a formal complaint.", I said.

"OK, what is your complaint?", she asked.

"Recently Sprint has blocked all Pocket PC users from using PictureMail, or any other MMS stuff. It was working, and now it isn't.", I said.

"Really!?" she proclaimed.

She was Genuinely surprised... the fake "Sprint Robot tone" went away and she asked where I had received this information.

"If you have the internet in front of you, go to www.ppcgeeks.com"

She did. I told her to Hit the search tab and type "Sprint Denies picmail".

Currently, 2 Threads come up that are filled to the brim with info. We talked about and visited: this thread, the petition at buzzaboutwireless, and the sprintusers thread.

We spent 20 minutes talking about MMS.. half of it, me guiding her on the internet. She completely agreed and couldn't understand why Sprint would do this. She called over her manager, and another call center employee to come read about and see what I was talking about... in the background when the manager came over I heard her tell Nina "I didn't know that".

So at the end of the conversation she actually thanked me for letting her know about this.. and that her manager was letting everyone in the call center know about the MMS issue (Looks like they didn't get the memo). She "Escalated" my complaint and said she would do everything she could...

On one side it was good to know that some people care about their work, and in Nina's case it was good to just talk to her person-to-person... instead of the common person-to-Service Rep.

On the other side.. This thread is getting sort of old now.. and people have been calling, emailing, and canceling their plans over this. Isn't it absurd that I was the one that let a whole call center know about this? I think so.

phaZed.

Thanks. That is what needs to be done over and over and over. Until Sprint realizes that this is a huge issue with severe repercussions, and needs top priority. Beat them to death with it. I'm personally calling them every few days. Since you get different people almost every time, the word will spread. Call them. Post on buzzaboutwireless.com and anywhere else you can.

http://forums.buzzaboutwireless.com/...ending&page=22

[Blade_69]

I just talked to my buddy and he has the 700p. He can still send picturemail. I could be wrong, but so far, it seems that its not necessarily PPC phones, but the software. in most of our cases, WM5. It still seems to work on the Palm OS phones. Hmm, I think my phone is missing. Must have lost it. I have insurance so i'll just get a replacement. Maybe i'll "downgrade" to a cheaper phone (700P). Some how I don't think they'll mind sending me a "cheaper" phone. Saves them money right?

[wldthng842]

no, they mind, you get what they give you automatically in the system. the reps have no ability to alter that. otherwise users like you would abuse the system to get new phones all the time. they won't even give you equivalent unless none of the same model are available. it is people that do this that got the monthly raised to $7.

it is a windows ppc issue, palm os launched with the ability to send mms without needing a hack if i remember right. thus it was not blocked.