Sprint Denies PPC customers from sending picmail - Page 16

firebrain · #**151** (**permalink**) 02-19-2008, 09:46 PM

somebody with their own website plugin their web address into the mms server settings then go check on your sites stats on what user agent and or browser it is

milojax · #**152** (**permalink**) 02-20-2008, 12:47 AM

Quote:

Originally Posted by Hoshtaylor

I can't find the old thread anymore since all of the threads seem to be missing now...but this is what Sprint finally replied to me...maybe we are finally starting to get through to them...??? I don't know but I'm sick of dealing with this BS !!!!!!!!

Start from the bottom:

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Dear Josh Taylor,

Thank you for contacting Sprint. We apologize for any inconvenience.

The ability to send picturemails via email has always existed on the device and the ability to receive is unaffected by the lack of an MMS application on the device.

At this time, due to the heightened attention the MMS on Pocket PCs issue has received because we blocked the workaround, several customers have escalated the issue to our upper management. The decision not to develop an MMS application for the Pocket PC platform was made by previous management. The issue is currently being reconsidered by the current CEO and current development team.

There are no existing plans to develop an MMS application for Pocket PC devices. As the issue is being re-visited by our current management, that could change. That is the most current information we have at this time.

Thank you again for contacting Sprint. We appreciate your business.

Robert H.
E-Care
Sprint

Original Message Follows:
------------------------
So back to my original email:

Lack of MMS on Sprint Touch - Sprint has disabled the use of the 3rd party software that allowed us PPC users to send pic mail. This is ABSURD !!!!!! I just got a mailing from Sprint last week about how I've been a loyal customer for 8 years...blah blah blah. I want to know a few things:
1) Why am I paying for Pic Mail when I cannot use it on my $500 phone...???? 2) Why has Sprint blocked the usage for this 3rd party application that I'm sure 95% of PPC users have downloaded...?
Please don't tell me that I need to send pics via email to 0123456789@verizon.pix.net, etc...that is BS !!!!!
I have paid over $200 per month to spring since 2000' ! Unless you have some kind of fix for this issue...this seems to be a breaking point for me. Sprint has always been last with phone design...I had a Mogul before this and Sprint claimed it had GPS...NO...it didn't !!!!!!! You need to figure out what the hell you guys are doing there because I know for a fact there aren't many more loyal customers than myself. I would appreciate a non-computer generated response to this email and would also like to know what you propose to do in order to fix this...otherwise you can forward my info on to retentions as I will be leaving Sprint and the BS that always seems to happen to keep it's customers ALWAYS ONE STEP BEHIND YOUR COMPETITION !!!!
Thank you and I look forward to hearing your HUMAN-GENERATED response !
Josh

Is Sprint planning on providing this BASIC service that we PPC customers are paying to us...?

If not, I will be leaving Sprint after 8 years...Sprint always seems to be behind in all aspect of the mobile phone industry from the phones itself to the software.

Please advise.

Josh

----- Original Message ----
From: Sprint Customer Solutions - eCare1 <ecare1@cc.sprintpcs.com>
To: Josh
Sent: Saturday, February 16, 2008 8:09:22 AM
Subject: Re: Care #20080211160225615 (Tech Support - PictureMail) (KMM46493110I80L0KM)

Dear Josh,

Thank you for contacting Sprint. We apologize for any inconvenience.

We did indeed disable the third party program you speak of. The reason for this is that the program is basically Verizon's MMS program reconfigured slightly to work on a Sprint device.

Verizon's MMS software is proprietary and they do hold a copyright on it. As far as we know, Verizon has not given ArcSoft (the maker of that third party workaround) permission to develop their MMS software to be used on a rival carrier. This means that the use of this software is software piracy and therefore illegal. And Sprint allowing customers to use it is also illegal and Verizon could take legal action against us if we did not block it.

Also, legal action could force the company to take action against the Sprint customers who used this program as the use of pirated software constitutes an illegal act, which is a terms of service violation that would be grounds for immediate termination of service with all applicable penalties. This is not an action Sprint wishes to take against customers with the challenges we face already and by proactively blocking the program, the chances of legal action forcing this to happen are much smaller.

We know now that users have been using this program for some time. Upper management was not aware of this program's existence until it was posted on the Sprint Buzz About Wireless forum recently. Given the legal issues involved, once it was realized that the workaround was based on Verizon's copyrighted work and realized what the consequences to the affected customers could be, we had little choice but to block it.

If a *legal* and legitimate third party workaround is developed, Sprint would not be against it's use. Thousands of legitimate third party applications are used on Sprint Pocket PCs every day (and we even have provided a software store, http://softwarestore.sprint.com for the sale of some of these third party additions).

Thank you again for contacting Sprint. We appreciate your business.

Robert H.
E-Care
Sprint

Original Message Follows:
------------------------
Here is the software: http://www.ppcgeeks.com/files/PPCGeeksSprintMMS.zip

It worked fine for months...also worked for me on my Q as well as my Mogul until Sprint decided to cut off access for this program to all of their PPC customers. This program also works for all other carriers too. We cannot figure out why Sprint has cut this service off to it's PPC customers. IT'S PICTURE MAIL FOR GOD'S SAKE !!!!!! It is STANDARD on the lowest end phones and not only do you not provide it on your most expensive phones, but you won't let us use a 3rd party software program !

I'd be interested to know what the reasoning is for this.

Josh

----- Original Message ----
From: Sprint Customer Solutions - eCare1 <ecare1@cc.sprintpcs.com>
To: Josh
Sent: Wednesday, February 13, 2008 12:53:22 PM
Subject: Re: Care #20080211160225615 (Tech Support - PictureMail) (KMM46319670I80L0KM)

Dear Josh,

Thank you for contacting Sprint. I apologize for the inconvenience that you have experienced with your third party software.

Please provide me what third party software you are no longer able to access by replying back to this e-mail including any errors or upgrades that have been performed at the time this software disappeared by replying back to this e-mail.

Thank you again for contacting Sprint. We appreciate your business.

Linda S.
E-Care
Sprint

Original Message Follows:
------------------------
================================================== ======================
Name: Josh
Form: Ask A Question Learn OR Feedback and Suggestions - Learn
Topic: Tech Support
Contact Number:
================================================== ======================
Original Question: no MMS
Question: No MMS on Sprint Touch !!!!!!! You've disabled the use of the 3rd party Picture Mail software !!!

Lack of MMS on Sprint Touch - Sprint has disabled the use of the 3rd party software that allowed us PPC users to send pic mail. This is ABSURD !!!!!! I just got a mailing from Sprint last week about how I've been a loyal customer for 8 years...blah blah blah. I want to know a few things:
1) Why am I paying for Pic Mail when I cannot use it on my $500 phone...???? 2) Why has Sprint blocked the usage for this 3rd party application that I'm sure 95% of PPC users have downloaded...?
Please don't tell me that I need to send pics via email to 0123456789@verizon.pix.net, etc...that is BS !!!!!
I have paid over $200 per month to spring since 2000' ! Unless you have some kind of fix for this issue...this seems to be a breaking point for me. Sprint has always been last with phone design...I had a Mogul before this and Sprint claimed it had GPS...NO...it didn't !!!!!!! You need to figure out what the hell you guys are doing there because I know for a fact there aren't many more loyal customers than myself. I would appreciate a non-computer generated response to this email and would also like to know what you propose to do in order to fix this...otherwise you can forward my info on to retentions as I will be leaving Sprint and the BS that always seems to happen to keep it's customers ALWAYS ONE STEP BEHIND YOUR COMPETITION !!!!
Thank you and I look forward to hearing your HUMAN-GENERATED response !
Josh

Great work love the remarks you made i hope this might do some good... At least upper managment has heard of this... We hope....

**guitardoc64** · #**153** (**permalink**) 02-20-2008, 01:11 AM

milojax, good info. Makes a lot more sence than the blocking of porn spam, especially in light that I got one on my 6700 last night. I wonder if they wouldn't mind if someone here or at xdadevelopers whips a "legit" MMS app that they CAN allow. Or they could just get Arcsoft to whip up a Sprint version to include in future updates. It shouldn't be too hard to develop since we have already done all the work here, and all they'd really have to do is copy the tweaks.

JoePuetoRico · #**154** (**permalink**) 02-20-2008, 01:14 AM

I was @ sprint today my buddy is a tech and he told me no way they would do mms because it makes wm too sluggish well that's what he heard anyway but there is power in numbers you never know lol!!!! he also told me don't beleive what the reps say they aren't gonna do anything about it nor do they plan to

boyo · #**155** (**permalink**) 02-20-2008, 03:48 AM

Here goes nothing. User agent that I managed to grab was 'utstar67kv1'
Now where that's set, i'm not sure.

I have more information too, and only censored out irrelevant information.
Hope this helps somebody..

Edit: I attempted to change the user agent to 'Motorola-V9m Obigo' which is the agent for a RAZR, as well as delete the HTTP_PROFILE from the registry and it did no good.. still get SERVICE DENIED! in the log file.

Quote:

pg2k3 · #**156** (**permalink**) 02-20-2008, 04:17 AM

This workaround attempt would probably work better if a flip phone is used to grab the agent strings.

boyo · #**157** (**permalink**) 02-20-2008, 04:30 AM

That was my thought too, which is why I tried to use the UA from the RAZR. But I didnt have any luck with it, I cant see them blocking the individual numbers just because it's a ppc but without knowing how they blocked it, it's hard to work around.

Edit: Tried it using the user agent from a samsung m500 and still wouldnt work for me.

Stevenewjersey · #**158** (**permalink**) 02-20-2008, 09:09 AM

On 3 seperate call ins I got the same answer from top tier support. They disabled sprint tv and picture mail due to high risk of virus infection. When they close the whole that allows infection they are going to enable the service and that should be in the next rom. Believe it or not plenty of people are having virus problems on the mogul.

firebrain · #**159** (**permalink**) 02-20-2008, 10:01 AM

I think that they might use the http_x_whatever_mdn to check if the phone is a PPC (they might not check model it just checks if your phone is in the db of allowed phones).

Try to copy everything including http_profile and hhtp_x_sprint_mdn from a sprint phone with working mms.

they also might use powervision llogin name for auth like they do for premium purchases

raiden · #**160** (**permalink**) 02-20-2008, 12:40 PM

Damn can anybody find me a mms reg tweak so that I can send pics again!! please!!!