Sprint Denies PPC customers from sending picmail

[imneveral0ne]

Originally Posted by JKingGrim

Dan from corporate spoke with the messaging team and he told me that they are actually trying to bring MMS to the PPC phones this year. He left a voice message, but I will call back to ask him some more questions and ask if they can comment about arcsoft being blocked.

thats excelent news, im assuming you work for sprint and that is how you got this info?

[Deneteus]

Originally Posted by JKingGrim

Dan from corporate spoke with the messaging team and he told me that they are actually trying to bring MMS to the PPC phones this year. He left a voice message, but I will call back to ask him some more questions and ask if they can comment about arcsoft being blocked.

Let me know what he says because I have a letter already written to the Chairman of the FCC, The Attorney General of the State of Texas and Sprints Corporate Headquarters that I plan on mailing/faxing it out within the next week about the issue via registered mail and other certified means.

I want a formal response that isn't some half baked excuse. There needs to be an investigation into this and i have no idea why anyone would let this happen.

Unfortunately this is a sham perpetrated on Sprints more dedicated customer base.

MMS and Sprint TV were working fine until Sprint saw fit to block all access to these services from phones that it was well capable of supporting these services.

I would like to begin a formal investigation into Sprint blocking of MMS messages when they signed an exclusive partnership wth other vendors to fully support Picture/Audio/Text MMS across all of the Vendors networks but chose not to support it on their own.

[wldthng842]

I agree and find that very disappointing. What part of it is illegal. Picture mail always has a disclaimer for only supported devices. There is really nothing that can be done except to file complaints with whatever Sprint dept will take them and hope for the best.

[bosslady]

oh no so we cant send pix to a number? ive been trying to learn to do that since i got this phone

[guitardoc64]

Originally Posted by bosslady

oh no so we cant send pix to a number? ive been trying to learn to do that since i got this phone

You can email pix, it's a hassle and it does work but it's not as easy as the hack and you HAVE to have a data plan (unless you're independently wealthy) see the announcements at the top of all Sprint threads on this forum for info.

[wldthng842]

try nueMMS

[Da Blaxican]

Yes I am very pissed and I can't believe they don't have it on these type of phones...as much money as they cost. I will be speaking my mind on the petition....and I'll throw in not being able to get call back tones either. Oh and I was just wondering...can you send mobile to mobile pics on the sprint website still? (In the pic mail section)...tried to get on it this morning and the site is down due to billing changes or sumthin like that...was just wondering has anyone tried before the site went down. Take care. 1 luv.

[myrecat82]

I started a similar thread on another site

this was my reply from sprint when I emailed them

Dear ,

Thank you for contacting Sprint. I will be happy to assist you regarding feature of the handset.

I apologize for the inconvenience. I noticed that the Ut Starcom PPC6800 is active on that account. And, this do not carry the mms features. But, we are receding the same remarks for the handset. When this facility will be available on the handset. We will sent the information to you. I can not provide you any date for this. The charge of the mms depends on the plan active on the handset. When the MMS facility will be comptable with the plan only than any charges can be describe for the same.

Please let us know if you have any further questions.

Joan K.

E-Care
Sprint



Just thought I'd post it....doesnt make any sense does it

[guitardoc64]

Originally Posted by myrecat82

I started a similar thread on another site

this was my reply from sprint when I emailed them

Dear ,

Thank you for contacting Sprint. I will be happy to assist you regarding feature of the handset.

I apologize for the inconvenience. I noticed that the Ut Starcom PPC6800 is active on that account. And, this do not carry the mms features. But, we are receding the same remarks for the handset. When this facility will be available on the handset. We will sent the information to you. I can not provide you any date for this. The charge of the mms depends on the plan active on the handset. When the MMS facility will be comptable with the plan only than any charges can be describe for the same.

Please let us know if you have any further questions.

Joan K.

E-Care
Sprint



Just thought I'd post it....doesnt make any sense does it

Yeah, it sound like Tarzan teach them to speak.

[sherv]

Originally Posted by myrecat82

I started a similar thread on another site

this was my reply from sprint when I emailed them

Dear ,

Thank you for contacting Sprint. I will be happy to assist you regarding feature of the handset.

I apologize for the inconvenience. I noticed that the Ut Starcom PPC6800 is active on that account. And, this do not carry the mms features. But, we are receding the same remarks for the handset. When this facility will be available on the handset. We will sent the information to you. I can not provide you any date for this. The charge of the mms depends on the plan active on the handset. When the MMS facility will be comptable with the plan only than any charges can be describe for the same.

Please let us know if you have any further questions.

Joan K.

E-Care
Sprint



Just thought I'd post it....doesnt make any sense does it

bahaha, sounds like they used babelfish to process a form letter. That's seriously pathetic...this is customer support?