big trouble with lock on htc 6900 for backup

mrlachart · #1 (**permalink**) 02-15-2009, 09:10 PM

Hy guys,
I really need help with a problem that i'm not sur that can be resolved. I have a htc6900 buy from bell. My screen still find but the touch on in don't work. The problem is that my htc is lock and the only way to unlock it, is to touch the word unlock on the screen but the touch screen not working only the view.
I can't hardreset it because to reloard the software you need to calibrate the pda, but the touch is not working ??? So I wan continue to take my call. I want to backup my pda before send it to htc repair center, but activesync don't want to detect the htc because it lock. "%"/%$%?&**

Please help me boy...
Thanks in advanced to the answere

**tmz** · #2 (**permalink**) 02-15-2009, 09:24 PM

Do you think the screen is bad ? what did you do to it ?

**darren.wlsn1** · #3 (**permalink**) 02-15-2009, 09:56 PM

Quote:

Originally Posted by tmz

Do you think the screen is bad ? what did you do to it ?

im not sure with op english but i think his screen in fine but phones locked, like flashed locked.

iamhydrogen · #4 (**permalink**) 02-17-2009, 12:00 PM

i think he's trying to say that his screen is still viewable (i.e. not cracked, broken, etc) but that he has lost all touch functionality and so cant 'wake' the phone from being in lock mode because that requires screen touch input. I'm actually having this same problem and can't figure out how to resolve it...I think i'm just going to have to call/visit VZW and get the hardware replaced. I've had it less than a year so I think it should be covered under warranty, but honestly, I have been really unhappy with it since the beginning.

Gearuphere · #5 (**permalink**) 02-17-2009, 02:28 PM

Edit: Sorry, missed that last point about ActiveSync not able to detect your phone. I guess this won't work then.

As long as you can connect via ActiveSync, this should work.
First connect via ActiveSync.
Run a program called MyMobiler on your PC (http://www.mtux.com/)
After it's installed, you can see your phone screen on your PC. If not, right click on the tray icon on the bottom right of your PC screen and select Open Mobiler.
Hopefully you can then control your screen with your mouse and Select the Unlock button.

Hope that works.

Gearuphere · #6 (**permalink**) 02-17-2009, 07:31 PM

Actually I decided to try locking the screen (Long Press End Key) and then connecting the data cable. ActiveSync still recognized it and I was able to use the My Mobiler app to press Unlock.
This is my second Touch (Bell). I returned my first one because I could no longer get ActiveSync to recognize it on any computer using a variety of cables. Sounds like you might have the same issue. Maybe try a few cables or another PC.