[iamhydrogen]

i think he's trying to say that his screen is still viewable (i.e. not cracked, broken, etc) but that he has lost all touch functionality and so cant 'wake' the phone from being in lock mode because that requires screen touch input. I'm actually having this same problem and can't figure out how to resolve it...I think i'm just going to have to call/visit VZW and get the hardware replaced. I've had it less than a year so I think it should be covered under warranty, but honestly, I have been really unhappy with it since the beginning.