Screen Broke! What is this? (Pic)

[mwheeler1982]

I just took my phone in today to a sprint store for this same problem. The repair tech tried telling me that 'his touch was that way, too' even though he didn't have a touch. He also tried telling me that they're all this way -- even though he pulled 2 out and checked them and they were fine. I finally convinced him to replace it though.

I had to drive 45 mins to the store and he wouldn't even pull one out of inventory for me... So now I have to drive 45 mins back there in 3-5 business days when the phone gets in. I'm not very happy with that store...

[fearbasel04]

man i should have read this before going in to the sprint store. tech flat out refused to replace the phone even though i am paying tep he went as far as saying i can not use tep since he documented that the phone is working and the screen is from me sweating ! lol talk about great service. i did not even say a word thanked him and came home to see this post lol. ecare here i come...

this happened to me also... but the fustrating thing is that its not always visible so you have to have perfect timing for sprint to actually see the problem and not get the "i dont see anything wrong with the device" excuse lol

i sold it with a newly added screen protector for a partial cover up and never looked back

[fearbasel04]

Originally Posted by mike20pr

this happened to me also... but the fustrating thing is that its not always visible so you have to have perfect timing for sprint to actually see the problem and not get the "i dont see anything wrong with the device" excuse lol

i sold it with a newly added screen protector for a partial cover up and never looked back

he did not see it as first and when he was done with checking every other thing out called me over was like is this what u mean? i was like yes.. he says sorry thats water or sweat . me: nope him: yeah

said thank you good bye i got no time to be anger or have a fit. this is why i refuse to upgrade i am happy contract free.

[fearbasel04]

Dear Basel

Thank you for contacting Sprint. I will be happy to assist you with your
inquiry.

After reviewing your account and email, the rainbow effect on your
device is from normal wear and tear as my supervisor showed me on his
HTC Touch. He advised me that this is normal wear and tear when touching
the screen to access or start an application.

You can call Asurion and they should be able to handle your request for
a replacement.

If you have any questions or concerns, please include them with the
above information.

Thank you for being a valued customer of Sprint. We appreciate your
business.

Sincerely,
Edwin M.
Sprint

Original Message Follows:
------------------------
hello

i am emailing you today because of an issue with my htc touch. i
noticed a rainbow effect on the phone. so i went to the local sprint
store ( corp ) today and waited over an hour to be called, another hour
while the tech checked out my phone. i was told the screen was like that
because i sweat on it or i got it wet. now that is not right since i use
a blue tooth 99% of the time and if so this is not a good phone than.
anyhow i did some research and i am stunted it happened to others and
was an issue known by many. unlike me they got it exchange and i did
not, the tech even went as far as saying i can not even use tep for the
problem., i can not have a phone in such state and be told there is
nothing to be done. please help me. check out in these sites that report
the issue.




http://forum.ppcgeeks.com/showthread...=screen+broken

http://forum.ppcgeeks.com/showthread...rainbow+screen

[fearbasel04]

now its wear and tear

[mglassco]

hmmmmmm, that happened to my first touch, lasted about a year with it like that a never really bothered me.

[GenTsoChkn]

I can tell you that i had the exact same thing happen on my phone.. it isn't moisture, it's torque on the screen. I had mine replaced via mail and am doing great with my new phone. I also put the Zagg shield on the body and screen to help with the cracking problem and screen getting too easily scratched.




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[fresnogamer]

mine did that too...doesent effect my use.

[weezyfeezy]

Same thing on mine...it seems like it could be the plastic faceplate over the LCD screen that causes the problem. On mine at least, when you apply a little pressure at the base of the faceplate (over the sprint logo @ center) and at the top of the screen (near the speaker), the oily appearance recedes...only to return when you release the pressure. Maybe a manufacturing defect where the faceplate wasn't fastened to the phone properly.

I had the sprint people tell me everything from "it must be your dirty fingers" to "the screen absorbs sweat from your face...I used to be a tech, I know these things." Pretty annoying, but not worth $50 to replace so long as the phone keeps working.