Dear Basel
Thank you for contacting Sprint. I will be happy to assist you with your
inquiry.
After reviewing your account and email, the rainbow effect on your
device is from normal wear and tear as my supervisor showed me on his
HTC Touch. He advised me that this is normal wear and tear when touching
the screen to access or start an application.
You can call Asurion and they should be able to handle your request for
a replacement.
If you have any questions or concerns, please include them with the
above information.
Thank you for being a valued customer of Sprint. We appreciate your
business.
Sincerely,
Edwin M.
Sprint
Original Message Follows:
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hello
i am emailing you today because of an issue with my htc touch. i
noticed a rainbow effect on the phone. so i went to the local sprint
store ( corp ) today and waited over an hour to be called, another hour
while the tech checked out my phone. i was told the screen was like that
because i sweat on it or i got it wet. now that is not right since i use
a blue tooth 99% of the time and if so this is not a good phone than.
anyhow i did some research and i am stunted it happened to others and
was an issue known by many. unlike me they got it exchange and i did
not, the tech even went as far as saying i can not even use tep for the
problem., i can not have a phone in such state and be told there is
nothing to be done. please help me. check out in these sites that report
the issue.
http://forum.ppcgeeks.com/showthread...=screen+broken
http://forum.ppcgeeks.com/showthread...rainbow+screen