Touch not waking up from Sleep Mode for Calls and TXT - Page 21

n0s · #**201** (**permalink**) 03-07-2008, 02:44 PM

I posted this over at xda let me know if it helps anyone...

I used to have this issue when my Touch was checking my email once every hour. After a hard reset and changing to manual email sync the problem has been eliminated.

Keep in mind there is still an issue when the battery drops below 30% where the phone will not wake up for notifications. A charge and soft reset will fix this issue.

Hope this helps.

3sgtetouch · #**202** (**permalink**) 03-07-2008, 03:18 PM

I also believe its rom related.
I've had my phone go into standby mode when on the charger, and miss my alarms, calls, and txt msg.
I've had it go into standby mode, while the phone sat on my desk.
I've done the hard reset and the soft reset, and it seems to help for a few days, and then it starts happening again.
HTC tech support, says its a known issue and are working on an update for this. While The telus data support department also says its a known issue and to bring it to the store where it was purchase, and see if they can fix it, or have it exchanged. I go into the store, they do a soft reset, and call my phone while in standyby and it wakes up for the next couple of days.

anticowboyism · #**203** (**permalink**) 03-11-2008, 05:49 PM

Here's a new thought, an attempt to find correlation between everyone having this issue:

How many of you who are experiencing this problem have dropped their phone on something hard (like the sidewalk, etc.) Or have received it in the mail with a noticeable damage to the box?

dequardo · #**204** (**permalink**) 03-11-2008, 06:09 PM

I think you are reaching here

Mike

VW · #**205** (**permalink**) 03-11-2008, 06:10 PM

I threw mine against the wall AFTER it happened... Does that count?!?

anticowboyism · #**206** (**permalink**) 03-11-2008, 06:41 PM

well, because we know there is an issue with the battery level. And we know that dropping the phone or jarring the battery causes battery damage, or causes it to not hold a charge as well (common with all Lithium Ion batteries). So there is a link there that dropping the phone could cause increased chances of having this problem.

Also the obvious incidentals of damaging poorly constructed points on the pcb or loosening sockets on the pcb, creating the potential for an intermittent problem. Software/Rom problems don't usually manifest as intermittent problems. Either something is always broke or its not. And they can usually be debugged and are repeatable. There is another variable here that needs to be found. And if it is not software/rom/hacks/etc, then the next logical conclusion would be that the variable is physical. Seeing how not everyone experiences this problem, it can be shown that the problem is caused by an uncommon occurrance. So an uncommon physical occurrence, ie. physical or thermal shock.

Exil3d · #**207** (**permalink**) 03-11-2008, 06:44 PM

I must be lucky. I never had this issue.

Exil3d · #**208** (**permalink**) 03-11-2008, 06:46 PM

Im lucky, i never had this issue

VW · #**209** (**permalink**) 03-11-2008, 10:30 PM

Quote:

Originally Posted by anticowboyism

well, because we know there is an issue with the battery level. And we know that dropping the phone or jarring the battery causes battery damage, or causes it to not hold a charge as well (common with all Lithium Ion batteries). So there is a link there that dropping the phone could cause increased chances of having this problem.

Also the obvious incidentals of damaging poorly constructed points on the pcb or loosening sockets on the pcb, creating the potential for an intermittent problem. Software/Rom problems don't usually manifest as intermittent problems. Either something is always broke or its not. And they can usually be debugged and are repeatable. There is another variable here that needs to be found. And if it is not software/rom/hacks/etc, then the next logical conclusion would be that the variable is physical. Seeing how not everyone experiences this problem, it can be shown that the problem is caused by an uncommon occurrance. So an uncommon physical occurrence, ie. physical or thermal shock.

#1 we dont know there is an issue with the battery level
#2 The problem is not shown to be caused by an uncommon occurance, we are on page 22 of this thread
#3 I think it is software/rom/radio. Running s2u2, and not letting the phone go into sleep has fixed tjhe problem for me, albeit with the sacrifice of some battery life

TyRaX · #**210** (**permalink**) 03-11-2008, 10:37 PM

Does anyone that has the problem always keep their activesync off?

I was having trouble this past weekend with missing calls, so I did a hard reset and that seems to have fixed the problem. I noticed that I forgot to change the setting to keep activesync from being on all the time after the reset. I'm going to leave it on for now (I don't want to change anything now that it wakes properly).