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Boy, Seidio sure got quiet here on the boards.
He/they post at 7.45am this AM, then never post again... even when asked for a direct reply? Sent in my RMA request Thursday evening, and never got an email or telephone reply all day Friday??? No matter what the reason, if their going to use these forum boards as a way to generate business and answer questions, then they better be willing to act and represent themselves accordingly and take the good with the bad and live up to their marketing as stated on their website. Nothing worse then not standing behind one's product... the court of public opinion can be just as damaging as the court of defrauding one's customers and getting sued... even if for $50.00... it's the point of it all. |
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But back on topic, I sent my battery back via FedEx and they received it on the 28th. I will post again when I get my refund just so you guys have an Idea on how long the total turn-around time for a return. |
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OK, now I am very suspicious of Seidio (I'm back on my soap box again guys)!!!!
How much of an improvement does their battery really have versus what they claim? Here is a cut & paste right from their website of what they are marketing.... NOW SHIPPING! This 1500mAh OEM Sized Extended Life Battery will not only replace your current battery, but will also provide up to 20% more power than the battery that initially ships with the HTC Touch. With this battery, you're gaining considerably longer device usability, without extending the shape of your phone. For those users on the go without access to an external charging alternative, this battery will give the extra boost in life that you need! The math does not add up (per Seidio's claims above).... 1100mAh - Stock battery 1320mAh - 20% Improvement over stock 1500mAh - What Seidio claims their battery is (but this would be a 36.5% improvement over stock)!!!! Which is it... 20% improvement or 36.5% improvement over stock? You can't make a 20% improvement claim over stock and make us think it is a 1500mAh battery which then should be marketed as a 36.5% gain (more power is the words they use) and more power would mean more capacity (which is what their marketing)... so now I really wonder who is doing their marketing and/or engineering testing and proofing what they state on their website? Some have tested the Seidio extended battery ( 3 different forum/sites are discussing this very topic) and some have gotten between 1100mAh and 1300mAh... and this would be close to the 20% claim they make. Some have claimed longer battey life with their battery, but is it performing like a 1500mAh battery or just a 1300mAh battery???? To be fair to Seidio... is our math wrong and some new sort of "new math" has been developed that we are not aware of? Oh, please do advise....
Last edited by Beachbumcook; 01-02-2008 at 12:23 AM. |
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I am still amazed that Seidio will monitor this forum (and others) and reply to posters who claim to have a problem, but have yet to offer any evidence or explanation to their "mis-steps" or our "concerns".
Issues I would like Seidio to answer: 1) What is the true mAh rating of the 1500 battery and how is/was it tested? Was industry excepted testing procedures used and do you use an outside 3rd party company to validate? 2) What is the true percentage gain of this battery over the stock one? First your website states 20% - 25% gains.... now it only states 20% gains... and doing the math, it should read 36.5% if the Seidio battery really is rated at 1500mAh? 3) The tight fit of the 1500mAh battery is an issue and was it "looked into" prior to the launch of the Sprint Touch? Does the hard to close back cover hurt the electronics of the battery? Does it make the battery run "hot" due to less airflow? I can not make my questions (as well as others) any more simple and clear. Why will Seidio monitor this forum (and others) and not be willing to "come clean" and document the performance of their battery? Why do they just "duck and dodge" the questions posed above? Yes, we are curious... yes, we are worried... yes, we do not believe your marketing claims... and yes, we want to know if we are getting our monies worth or not!!!!! These are legitamate questions and concerns that demand legitatmate answers.... and until then, people on this forum (and others) will keep "blasting away" at Seidio in hopes of educating the "masses and readers of this forum" and at least creating a "buyer beware" state of mind for prospective buyers of this battery. ps... Seidio processed my credit/return in less than 1 week... so it does not take long (for me at least) for them to process after receiving my battery back (thank you Seidio). |
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I havent recieved my Refund yet but then again I forgot to put the RMA number on the outside. But its in the inside of the package on the email they requested. I hope they dont loose my package!
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