Asurion replacing TP with TP2 - Page 36

Isror · #**351** (**permalink**) 10-23-2009, 02:15 AM

Quote:

Originally Posted by puff601

can some1 please tell me if this is possible with verizon or only sprint? im in the middle of a verizon claim now.

I did mine for Verizon, but I came over from Alltel. When Asurion tried to get me into another TP, I asked which one and they told me the model. I looked it up and it only had 256Mb of RAM. I informed Asurian that my device from Alltel came stock with 288Mb of ram and nothing they were offering me was comparable. After being transferred to a tier 2 and then tier 3 manager, I was given the TP2 as my replacement.

puff601 · #**352** (**permalink**) 10-23-2009, 02:30 AM

@erick. i lost my 6800. it was my 2nd 6800 from them and both of them froze alot... email ecare? how do i do that? is it under 'contact us' on phoneclaim.com?

aaron580 · #**353** (**permalink**) 10-23-2009, 02:42 AM

ok so any chance I could recieve my TP2 monday you think? when they told me 5-7 buisness days? Or should I call back and see if I can get it delivered monday?

puff601 · #**354** (**permalink**) 10-23-2009, 02:43 AM

i came from alltel too. i will try and email them and speak to a mngr. the 6800 they want to send me has been discontinued a long time now... would like a tp2, but a tp1 would work fine for me.

puff601 · #**355** (**permalink**) 10-23-2009, 03:00 AM

i went back to the claim site>contact us and didnt c anything about emailing them, so how do i email ecare?

Isror · #**356** (**permalink**) 10-23-2009, 03:09 AM

Quote:

Originally Posted by puff601

i came from alltel too. i will try and email them and speak to a mngr. the 6800 they want to send me has been discontinued a long time now... would like a tp2, but a tp1 would work fine for me.

Don't waist your time emailing them. Call them, and whatever you do, don't take no or any other sub-par phone for replacement. If the CSR for Asurion tells you "Well sir all I can do is offer a comparable TP1" tell them you want to escalate the call to their manager, and if that one gives you a hard time, escalate it above that manager. Like I said it took me getting to a tier 3 manager to get my phone replaced.

puff601 · #**357** (**permalink**) 10-23-2009, 03:42 AM

i have no idea what to tell them when they say 'sir u can only get a 6800 which is the same fone u lost'. only thing i can think of is sayin ' i dont want another 1 of the old a$$ fones'. lol

puff601 · #**358** (**permalink**) 10-23-2009, 03:55 AM

i am def goin to talk to a mngr n the AM tho. i jus have to think of a good reason y they should send me a tp1 or tp2 for the mogul/6800 i lost when they supposedly have 6800s in stock

dsmile · #**359** (**permalink**) 10-23-2009, 06:56 AM

Ordered mine on Wed. Just got the shipped email. Will be delivered on Monday.

solewoman · #**360** (**permalink**) 10-23-2009, 07:49 AM

is this dead? cuz i am still phone less...