Asurion replacing TP with TP2 - Page 4

piscesjoey · #31 (**permalink**) 10-20-2009, 09:00 PM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Gonna call in a little bit & see if they will budge & give me a TP2, but if not I'm not gona worry about it since I had initially planned to hold out until I hear confirmation from Sprint that they're indeed goin to carry the HD2

erick10 · #32 (**permalink**) 10-20-2009, 09:04 PM

I think I will just wait until it actually says on Phoneclaim.com that I can get a Touch Pro 2 for my Touch Pro. My Touch Pro fell in the pool with me yesterday lol. Its acting real funny but at least it works. I always have bad luck when I call Asurion and sort of get nervous which is wierd lol.

piscesjoey · #33 (**permalink**) 10-20-2009, 09:06 PM

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Quote:

Originally Posted by erick10

I think I will just wait until it actually says on Phoneclaim.com that I can get a Touch Pro 2 for my Touch Pro. My Touch Pro fell in the pool with me yesterday lol. Its acting real funny but at least it works. I always have bad luck when I call Asurion and sort of get nervous which is wierd lol.

I did it on phoneclaim a hour ago & they offered me a Treo Pro as a replacement

**brownhornet** · #34 (**permalink**) 10-20-2009, 09:22 PM

Site is offering Palm 850... I really dont even feel like calling and haggling with them.

Rippa_MD · #35 (**permalink**) 10-20-2009, 09:28 PM

Quote:

Originally Posted by erick10

I think I will just wait until it actually says on Phoneclaim.com that I can get a Touch Pro 2 for my Touch Pro. My Touch Pro fell in the pool with me yesterday lol. Its acting real funny but at least it works. I always have bad luck when I call Asurion and sort of get nervous which is wierd lol.

nothing to get nervous about, you're paying for insurance and you're one of those people who jump in pools with your phone I kidd I kidd...just be accurate with how your phone got water damage, I'm guessing someone pulled you in to the pool by accident??

and they will pay the deductible for you?! just don't say I did a cannonball in the pool and purposely had my phone with me...that is not cool.

Here's a scenario
"Hi I just tried to do a claim on phoneclaim.com but did not submit because the site offered an inferior alternative to my phone. now I'm calling to let you know that the palm 850 phone is in no way acceptable option and that the proper replacement option is a touch pro."

(for which they will say they are out if you call tonight), then you say

"the proper comparable or better alternative is the touch pro 2*"

if he/she says no ask to speak with the supervisor and repeat everything to supervisor and emphasize that the proper comparable or better alternative is the tp2 per the asurion policy."

then you pause and ask "will I receive the tp2 in two-three business days?"

before you call make sure you go to phoneclaim.com to do the claim but don't submit...they can actually see you tried to do the claim.

*if you have the policy with you even better, you can read it word for word and quote the section and line number for full effect.

skeptikal · #36 (**permalink**) 10-20-2009, 09:39 PM

I just called after phoneclaim offered a treo 850. They were really reluctant but after putting me on hold to speak to a supe 4 or 5 times and offering me every "comparable" phone that they had, they finally relented and are sending me the tp2. $100 deductible.

BruceBanner · #37 (**permalink**) 10-20-2009, 09:43 PM

i guess ill try again and try the it was offered to me earlier deal, but my phone died and it cut out, which is possible, because i did hang up on them before, lol. and then ill ask to speak to a supervisor.

**Lilhgarcia** · #38 (**permalink**) 10-20-2009, 09:46 PM

they try to give me the treo pro and I told them no?i'm not downgrading my phone because you don't have a touch pro even if it has the same features which it doesn't so they tried to bs us. I told them how a bout a touch pro 2 and No problem

Now I Have A Touch Pro 2!

shark1987 · #39 (**permalink**) 10-20-2009, 09:49 PM

so everyone is paying the $100 deductible for this? Cause if they've got them here, I'm gonna call my store in the morning and they already said once it was in stock they would order me one. I'm gonna tell them about this and see if they can get me one.

Rippa_MD · #40 (**permalink**) 10-20-2009, 09:56 PM

Quote:

Originally Posted by Lilhgarcia

they try to give me the treo pro and I told them no?i'm not downgrading my phone because you don't have a touch pro even if it has the same features which it doesn't so they tried to bs us. I told them how a bout a touch pro 2 and No problem

Now I Have A Touch Pro 2!

that's what I'm saying people stand your ground.

here's some more ammo for you.

touch pro has slide out keyboard - the touch pro 2 does too
touch pro has touch screen - the touch pro 2 does too
touch pro has xxx in memory - the touch pro 2 has xxxx memory
there are more similarities between the tp1 and tp2 add more if you want

none of the 'comparable phones' have all those combine features in one phone like the touch pro 2 does...

your closer: "will the touch pro 2 arrive in two-three business days?"