Quote:
Originally Posted by erick10
I think I will just wait until it actually says on Phoneclaim.com that I can get a Touch Pro 2 for my Touch Pro. My Touch Pro fell in the pool with me yesterday lol. Its acting real funny but at least it works. I always have bad luck when I call Asurion and sort of get nervous which is wierd lol.
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nothing to get nervous about, you're paying for insurance and you're one of those people who jump in pools with your phone I kidd I kidd...just be accurate with how your phone got water damage, I'm guessing someone pulled you in to the pool by accident??
and they will pay the deductible for you?! just don't say I did a cannonball in the pool and purposely had my phone with me...that is not cool.
Here's a scenario
"Hi I just tried to do a claim on phoneclaim.com but did not submit because the site offered an inferior alternative to my phone. now I'm calling to let you know that the palm 850 phone is in no way acceptable option and that the proper replacement option is a touch pro."
(for which they will say they are out if you call tonight), then you say
"
the proper comparable or better alternative is the touch pro 2*"
if he/she says no ask to speak with the supervisor and repeat everything to supervisor and emphasize that the proper comparable or better alternative is the tp2 per the asurion policy."
then you pause and ask "will I receive the tp2 in two-three business days?"
before you call make sure you go to phoneclaim.com to do the claim but don't submit...they can actually see you tried to do the claim.
*if you have the policy with you even better, you can read it word for word and quote the section and line number for full effect.