Asurion replacing TP with TP2 - Page 97

downtick · #**961** (**permalink**) 11-02-2009, 12:59 PM

i did not send in my tp1....i am taking my chances of them charging me, if they do, then they will get it back, if they don't then it's mine and chances are the esn will be clean too as they already would have blown the non return charge.

do not worry about the $100 at this time, when it hits your bill you address it then. there is nothing you can do about that for now..i already tried and got only $20 credit...but once it hits my bill, I will have the full $100 removed.

djhes · #**962** (**permalink**) 11-02-2009, 01:30 PM

I have a question. My Touch PRO has been replaced many times, now, the one i have, the screen keeps flickering, the colors get distorted. If i tried to call to get a replacement, you think they would, or does it have to be a "software" issue?

Vertech · #**963** (**permalink**) 11-02-2009, 02:13 PM

Part 1 complete, now I need to call back in a couple of hours to ask about the 3 phones they offered me instead of the TP. I was offered the Diamond, Snap and Treo Pro.

**ycats** · #**964** (**permalink**) 11-02-2009, 04:22 PM

Asurion replaced my Touch Pro with a brand new TP2, got it this morning.........out of pocket expense? $0

Vertech · #**965** (**permalink**) 11-02-2009, 04:42 PM

Got shot down today on the 2nd call. They contacted the rep that offered me the 3 diff phones this morning. so be careful guys.

downtick · #**966** (**permalink**) 11-02-2009, 04:45 PM

You have to wait a little longer...from a few hours to the next day..the longer you can wait the better. try again tonight, and if no luck, tomorrow. That is the problem if you call back too soon, you may have even gotten the same resolution specialist..If you wait until tonight, your chances of success increase a lot as your rep will have left for the day..always best to do the first call at 8am and the 2nd at 8pm. I should have mentioned that in my first post not to call back too soon on the 2nd call. The one I did today was a 2nd call from the first call i made yesterday late afternoon...you NEVER want the same resolution specialist anywhere near your 2nd call, so try and space them out.

mavblues · #**967** (**permalink**) 11-02-2009, 04:59 PM

I had called last week, and they offered me the Treo Pro, Tour, & Snap. Called back today and followed your script exactly.

The rep listened, read the notes on the account, said they never offered me a TP2, and wouldn't budge. Used your follow up lines, and she totally shot it down.

downtick · #**968** (**permalink**) 11-02-2009, 05:02 PM

you have to speak with a resolution specialist, not a rep...and if you did, call again either way.

#**969** (**permalink**) 11-02-2009, 05:18 PM

Downtick, you are awsome! I have recieved my TP2 this morning! and am finally getting to try it out! Ill hook you up downtick just give me a little bit. and once again thank you Downtick!

Maverick0984 · #**970** (**permalink**) 11-02-2009, 05:27 PM

Wow, you're a pretty nice guy downtick. Donating lots of your own time to this cause.