Asurion replacing TP with TP2

YES!
Finally getting my TP2 on Monday, it's going to be a look weekend. lol.
Hopefully, everything works with no problems.
Thank You downtick!

[simsingh]

i just filed a claim, but got this: We apologize for any inconvenience; however, for your protection, further verification is required to file your claim....
idk what this means but i guess Ill be calling in the morning!
wish me luck!

your going to have to download and fill out the form on their website. and fax them those 2 pages and a copy of your drivers liscense.

[rose1]

Does anyone feel like helping me? Just call and have asurion replace my touch pro with a touch pro2. I'll give you my account pin#. All it tales is a 10 minute phone call! You can have them put the $100 deductible on my account. If it works, I'll thank all your posts which would bring up your reputaton!

[yaboyease]

Wirelessly posted (HTC-P4600/1.2 Opera/9.50 (Windows NT 5.1; U; en))

Originally Posted by KrisK91

YES!
Finally getting my TP2 on Monday, it's going to be a look weekend. lol.
Hopefully, everything works with no problems.
Thank You downtick!

congrats, howd u pull it off?

Originally Posted by yaboyease

Wirelessly posted (HTC-P4600/1.2 Opera/9.50 (Windows NT 5.1; U; en))



congrats, howd u pull it off?

Downtick called and spoke to them for me.

[downtick]

Originally Posted by AcuraCl1

Can anyone help me, my phone is broke, and I would really like a TP2 since its my 6th TP1. I tried one of the local repairs and they offered for me to trade for something else, but would not trade for a TP2, claimed the computer would not allow her since its on backorder. Can anyone please help.

AcuraCl1, i called for you. It appears you have called yourself several times and have also spoken to a resolution specialist..no good...they have so many notes on you, you can write a book. I called and spoke to a specialist too...I got them to offer me a few phones but not the tp2..but at least I baited them...I will have to call back tomorrow and try to finish it for you. Having them offer me anything other than the TP1 was all I was going for and I succeeded.

However, asurion is on to this. They are now calling it a phone upgrade that you are trying to do not and not a damage replacement.

People, if you call after you send your fax in, you have 1 shot to get it right, so make sure you have your story in line and ready to go. In this case here with AcuraCl1, he called a few times at the very least. They were reading back notes to me from 2 weeks ago even, not good at all. I think I have a shot still in helping you, but it's a shot in the dark at best. Whatever you do, don't call any more. Let me handle it. With KrisK91, I took over right from the start and closed the deal on the first call. There were no past notes, no nothing. These kind of calls have a higher success rate than if you called previously. I hope I can finish it for you, but it is an uphill battle.

[AcuraCl1]

Thanks, downtick. I first called them like 5 days ago. Not 2 weeks ago, so not sure where they are getting that. I called them the first time, created a claim, and asked for a supervisor, and she was a no go, and she told me to call or go online everyday to see if they had them in stock. So I called once a day for the last 4 days to see if they had them in stock, and thats I called and asked them. So I am not really sure what they have on me. As phone is actually damaged. But thanks downtick, and let me know.

[downtick]

they said you opened your claim on oct 15..but whatever, they do have a lot of notes on you and they know that you want. all i can do is try again..at least i got some other offers in.

[AcuraCl1]

Maybe the back dated my claim. Thanks for the help. I really appreciate it. Hopefully it works when you call again. As my phone just froze up again, and is stuck on the email screen.

Thanks