Asurion replacing TP with TP2 - Page 6

BruceBanner · #51 (**permalink**) 10-20-2009, 10:19 PM

are these gonna be new retail, or refurb with just phone and charger?

pokumon · #52 (**permalink**) 10-20-2009, 10:19 PM

Thanks OP. I just did a claim over the phone after trying online. Online offered the Treo Pro, so I cancelled my claim. When I called, the rep saw that I started a claim, and said he will finish the claim for me. He said that they were out of Touch Pro, and offered me the Treo Pro. I told him I need a slide out keyboard and a touch screen, and he offered the Touch Pro 2 w/o needing to speak with a supervisor.

I should have a NIB TP2 soon. The $100 is worth it for me rather than spending hours going to the ASC, calling, threatining retention, etc. My time is worth more than $100 to me. I already spent too much time trying to get a refurb replacement TP2 for my crappy TP (4th in 7 months).

Time to flash and relock the phone.

thiS · #53 (**permalink**) 10-20-2009, 10:21 PM

HAHAHAHA you guys rock.

i was here searching for new roms for my touch pro. just got off the phone with ASSurion and i am getting a brand new touch pro 2.

Step 1: call them
Step 2: tell them you speakerphone doesnt work/ handset speaker (while held up to your ear)
Step 3: they will tell you they will send you a treo 850.
step 4: My fingers are fat, that phone does not and will not work for me.
Step 5: wait 5 min on hold.
Step 6: hello thiS, we are proud to announce were sending you a brand new touch pro 2.
Step 7: let everyone know how awesome PPC geeks is and to thanks everyone!

step 8: wait for it to come.... damn. but thursday it will be here! YAY!!!!

BruceBanner · #54 (**permalink**) 10-20-2009, 10:22 PM

im pretty stoked, bday present for myself, it will arrive thurs hopefully, my bday friday...guess ill have to edit my sig now too

stevenxpham · #55 (**permalink**) 10-20-2009, 10:27 PM

is TEP needed for this? I don't have TEP

MRGATO14 · #56 (**permalink**) 10-20-2009, 10:28 PM

I just got off the phone with Asurion and will have my TP2 on Thursday. my phone has a stupid watermark in the middle of the screen and after yelling at everyone at F***ing to get it fixed finally got some satisfaction specially since i just got the TP 6 months ago.

sexilexi · #57 (**permalink**) 10-20-2009, 10:29 PM

Just called, said the last woman I spoke with offered me the tp2 but we got disconnected. No if's and's or but's he said alright sir I'll be happy to help you with that. Tp2 should be here Thursday, I was nervous he was saying tp2 but ordering tp1 but he definitely said tp2 several times, and sent me an email confirmation! WOOHOOO after all the headaches with the stores this was worth the 100 bucks

Crossova · #58 (**permalink**) 10-20-2009, 10:29 PM

What if your phone doesnt have physical damage? for thoes of us with the keyboard issue? will we still have to play the deductable??

rushco · #59 (**permalink**) 10-20-2009, 10:39 PM

Quote:

Originally Posted by Crossova

What if your phone doesnt have physical damage? for thoes of us with the keyboard issue? will we still have to play the deductable??

Yes. $100. New TP2 here Thursday. I spilled alcohol on my phone and there was actual LD so it was a good time to call. Don't try to pour another shot while drunk with your phone right next to it.

Crossova · #60 (**permalink**) 10-20-2009, 10:46 PM

Well i just called...was very polite to the lady. She was nice, offered the Treo Pro, i denied it and asked a few time if she could check for TP2 availability. she comes back on the line with in a min and says she got an override...TP2 at my door step on thursday. Now, I had to pay the 100 deductable (applied to my sprint bill). can i email e-care and have them credit my account because their store couldnt repair my phone?? Or am i asking for too much here?