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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Asurion replacing TP with TP2 (http://forum.ppcgeeks.com/showthread.php?t=91570)

lfrp 10-21-2009 09:46 AM
Re: Asurion replacing TP with TP2
 
I just called and I'm getting the tp2. I didnt do the online claim first, I just called.
the guy offered me other phones but I told him I want the tp2 instead, and he put me in hold and he said it was ok, and Ill get it tomorrow.
it was a fast service. I didnt know it was so easy.

the tp2 is new or could be a refurbished one?

Beandogg 10-21-2009 10:00 AM
Re: Asurion replacing TP with TP2
 
Just called at 9:45. They are sending me the TP2, $100 deductable. My USB port was physically broken.

Luckily I have a spare battery charger to keep my phone alive.

Pretty awesome, even for $100 the TP2 is a steal.

kidmet 10-21-2009 10:04 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by lfrp (Post 1251074)
I just called and I'm getting the tp2. I didnt do the online claim first, I just called.
the guy offered me other phones but I told him I want the tp2 instead, and he put me in hold and he said it was ok, and Ill get it tomorrow.
it was a fast service. I didnt know it was so easy.

the tp2 is new or could be a refurbished one?

Out of curiousity, was this your first claim?

Vip3rV333 10-21-2009 10:09 AM
Re: Asurion replacing TP with TP2
 
It feels like its taking forever for them to get my paperwork done... Its driving me crazy. First time doing this too (claim) and I'm really hoping that they call back soon. I dont see how its taking so long considering I got the thing faxed fight after they closed, so I should have been very low on the list.

Am I able to cancel a claim if they tell me they got the TP back in stock? How far am I able to go till its to late to back out of that?

xxthomasxx 10-21-2009 10:09 AM
Re: Asurion replacing TP with TP2
 
Just called my local store and this in now IN STOCK and finally able to be ordered! Maybe that is how Asurion is offering it as well. I am in Columbus, Ohio.

lostcausnjtown 10-21-2009 10:11 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Vip3rV333 (Post 1251111)
It feels like its taking forever for them to get my paperwork done... Its driving me crazy. First time doing this too (claim) and I'm really hoping that they call back soon. I dont see how its taking so long considering I got the thing faxed fight after they closed, so I should have been very low on the list.

Am I able to cancel a claim if they tell me they got the TP back in stock? How far am I able to go till its to late to back out of that?
From my experience, if you don't pay or give consent to charge to your account, then the claim does not go through. So make sure before you pay or give any type of consent that the terms are clear.

lfrp 10-21-2009 10:13 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by kidmet (Post 1251104)
Out of curiousity, was this your first claim?
yes, it is my first claim like in two years.

cmajewsk 10-21-2009 10:22 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by lfrp (Post 1251119)
yes, it is my first claim like in two years.
What is considered a claim? If I did an advanced exchange is that a claim?

Thanks

Isror 10-21-2009 10:25 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by xxthomasxx (Post 1251113)
Just called my local store and this in now IN STOCK and finally able to be ordered! Maybe that is how Asurion is offering it as well. I am in Columbus, Ohio.
Just sent you a private message

lostcausnjtown 10-21-2009 10:29 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by cmajewsk (Post 1251145)
What is considered a claim? If I did an advanced exchange is that a claim?

Thanks
AE, advanced exchange, is not considered a claim because that is handled by Sprint. I think that AE falls under the TEP part of the $7 monthly premiuim. My first replacement TP was done through AE because of faulty buttons. This replacement was handled by Asurion so I had to pay the $100.

MVJ1225 10-21-2009 10:42 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by lostcausnjtown (Post 1251160)
AE, advanced exchange, is not considered a claim because that is handled by Sprint. I think that AE falls under the TEP part of the $7 monthly premiuim. My first replacement TP was done through AE because of faulty buttons. This replacement was handled by Asurion so I had to pay the $100.
Your right on that..I got like 2 replacements by taking the phone into the sprint store, bad keyboard twice...and both times they were refurbished, just the phone no accessories and had to use same battery..Now I just wanted the TP2 so i went through the insurance..paid the 100 bucks upgraded with a NIB fully kitted phone as the service rep put it and don't have to use my upgrade without having to sign another 2yr agreement....

Beandogg 10-21-2009 11:02 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by MVJ1225 (Post 1251186)
Your right on that..I got like 2 replacements by taking the phone into the sprint store, bad keyboard twice...and both times they were refurbished, just the phone no accessories and had to use same battery..Now I just wanted the TP2 so i went through the insurance..paid the 100 bucks upgraded with a NIB fully kitted phone as the service rep put it and don't have to use my upgrade without having to sign another 2yr agreement....
That's a good point that you don't lose your upgrade money and that you don't have to extend your contract by paying the deductable.

Isror 10-21-2009 11:04 AM
Re: Asurion replacing TP with TP2
 
Just got done with Asurion...Got my TP2 on its way. I'm a Verizon customer and finally got this processed. $89 for the claim and she's on her way, and will be here tomorrow.

If anyone else on Verizon has problems, just stay the course, ask for the next level of management and they'll get you the TP2. Make sure you tell them that the RAM isn't what you had, you need the physical keyboard and the touch screen, with WinMo.

I have the Alltel TP with 288mb of RAM so the Verizon version with 192mb isn't the same hardware device :D

Good luck to all

99accordv6 10-21-2009 11:21 AM
Re: Asurion replacing TP with TP2
 
Well phoneclaim.com shows a Treo Pro as a replacement.

Then I call them and they said NO on the Touch Pro 2 since they have been "out all morning"

ibleedbloo 10-21-2009 11:24 AM
Re: Asurion replacing TP with TP2
 
BTW, whats the deal with faxing? What year are we living in that I can't email this damn form?

For the other faxers out there, let me know when you hear from these jokers.

Vip3rV333 10-21-2009 11:28 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by 99accordv6 (Post 1251248)
Well phoneclaim.com shows a Treo Pro as a replacement.

Then I call them and they said NO on the Touch Pro 2 since they have been "out all morning"
Well I guess the rest of use are screwed then... Guess I might take the Tour, sell it and buy the TP2 that way? Am I able to get the Tour with the SERO plan or will they make me change my plan right there just to get it?

Isror 10-21-2009 11:34 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by ibleedbloo (Post 1251259)
BTW, whats the deal with faxing? What year are we living in that I can't email this damn form?

For the other faxers out there, let me know when you hear from these jokers.
No faxing needed from my order, just got the conformation email that the device is on its way, overnight delivery.

99accordv6 10-21-2009 11:36 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Vip3rV333 (Post 1251268)
Well I guess the rest of use are screwed then... Guess I might take the Tour, sell it and buy the TP2 that way? Am I able to get the Tour with the SERO plan or will they make me change my plan right there just to get it?
Well the phone does not come activated but I am sure that the rep should see that BB cant be activated onto Sero.

nanoware 10-21-2009 11:37 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by 99accordv6 (Post 1251248)
Well phoneclaim.com shows a Treo Pro as a replacement.

Then I call them and they said NO on the Touch Pro 2 since they have been "out all morning"

can anyone confirm this?

99accordv6 10-21-2009 11:41 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by nanoware (Post 1251292)
can anyone confirm this?
Well you can do a mock up on www.phoneclaim.com but as far as what the rep told me.

Yes, I would like to see what other responses other members are getting.

The rep didn't even offer me a Touch Pro.

She told me HTC Snap, Treo Pro, BB Curve or Tour. I said no thank you, those phones are nothing like my touch pro and I would like to request a Touch Pro 2 and she hung up on me.

Vip3rV333 10-21-2009 11:43 AM
Re: Asurion replacing TP with TP2
 
She hung up on you? Wow, thats customer service for you right there. Might be that same lady I got earlier that was acting "moody" with me...

skeptikal 10-21-2009 11:49 AM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by 99accordv6 (Post 1251301)
Well you can do a mock up on www.phoneclaim.com but as far as what the rep told me.

Yes, I would like to see what other responses other members are getting.

The rep didn't even offer me a Touch Pro.

She told me HTC Snap, Treo Pro, BB Curve or Tour. I said no thank you, those phones are nothing like my touch pro and I would like to request a Touch Pro 2 and she hung up on me.
If she actually hung up on you, just call back and say that the last rep had offered you a tp2 but you lost connection in the process...they should hook it up...don't give up mang...

tallblazer124 10-21-2009 11:54 AM
Re: Asurion replacing TP with TP2
 
Today I went to the sprint store because my phone would not accept any charge from any car chargers and it would occasionally overheat. The technician then came out said he could order me a refurbish TP. I complained and I asked them about the wel list. They then informed me that is an option but the phones that are on the well list are the Palm Pro, blackberry, and the HTC snap. I told them I wouldn’t do that because that’s a downgrade from my touch pro. I went on to say what about the TP2 I herd that was on the Wel list. They referred me to the store manager who then came out and told me that TP2 is not on the well list. I pleaded with him and told him that this will be my 11th exchange of phone and I am getting frustrated. We then settle for him to order me a refurbish TP. He went to the back and got my phone and then he told me your phone should be here on Friday. He then blinked at me and said you might be surprised. I wonder when I go back to the store what will I have a TP or a TP2. Now with this thread i see i can get TP2 from asurion. Do you guys think i should wait it out to see if my phone gets here on Friday? Or should i go ahead and get my NIB TP2 from asurion. I am nervous that i will wait and then when i get to the store they will have the same old TP1 waiting for me. And i am also nervous that if i wait until friday that asurion wont be giving anymore TP2 as replacements.

Gh05t 10-21-2009 11:59 AM
Re: Asurion replacing TP with TP2
 
I think if you should just asurion if you mind paying the deductible otherwise just wait.

99accordv6 10-21-2009 12:23 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Vip3rV333 (Post 1251309)
She hung up on you? Wow, thats customer service for you right there. Might be that same lady I got earlier that was acting "moody" with me...
Quote:
Originally Posted by skeptikal (Post 1251329)
If she actually hung up on you, just call back and say that the last rep had offered you a tp2 but you lost connection in the process...they should hook it up...don't give up mang...
Yup I went silent after she said "we've been out of stock all morning". Then I said thank you and she hung up on me.

Vip3rV333 10-21-2009 12:26 PM
Re: Asurion replacing TP with TP2
 
Call back, get a different rep and see if they say the same thing...

99accordv6 10-21-2009 12:30 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Vip3rV333 (Post 1251405)
Call back, get a different rep and see if they say the same thing...
Im going to do that in 5 minutes :D

Ill report back

nutzy19 10-21-2009 12:49 PM
Re: Asurion replacing TP with TP2
 
SUUCCESS!!!!!!! TP2 coming tomorrow.

Vip3rV333 10-21-2009 01:15 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by nutzy19 (Post 1251469)
SUUCCESS!!!!!!! TP2 coming tomorrow.
So they aren't out of stock? Hmm... :neutral:

piscesjoey 10-21-2009 02:26 PM
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Jus got off phone with Asurion, & all they offered me was a Treo Pro or BB Tour, which of course I turned down lol, & she mentioned nothing about the TP2 either

Bradleyj44 10-21-2009 02:44 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Vip3rV333 (Post 1251524)
So they aren't out of stock? Hmm... :neutral:
I just got off the line and they are in stock and sending REGULAR TPs not TP2s...my replacement is actually broken and i was just looking for another replacement
they are in stock
and i think do to the fraud claims many people have been putting in it made my legitamate call hard. the rep was helpful but he avoided the TP2 like the plague
reg TP in 24hours

Rippa_MD 10-21-2009 02:47 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by BALiens (Post 1251546)
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Jus got off phone with Asurion, & all they offered me was a Treo Pro or BB Tour, which of course I turned down lol, & she mentioned nothing about the TP2 either

you might have waited too long...did you ask for the supervisor?
did you make your case that those phones don't have xx, xx, and xx but
that the tp2 is in fact the comparable or better phone. that those other phones are down grades?


have at it again and ask for supervisor this time and be ready to make your case.
stand your ground but as said before you might have waited too long...now they could be out of tp2 too or expecting tp1 from those that switch to tp2 LMAO.

one thing I know is when the internet spreads the hot potato news you better be ready to grab it ASAP, or you will find yourself SOL.

and that's the way the cookie crumbles...

BruceBanner 10-21-2009 02:54 PM
Re: Asurion replacing TP with TP2
 
i have shipping confirmation, mine should be here tomorrow.

nutzy19 10-21-2009 02:55 PM
Re: Asurion replacing TP with TP2
 
My wife tried and they are in fact out of stock on the TP2. She will have to wait for the next round. We both have legit keyboard issues.

BruceBanner 10-21-2009 02:55 PM
Re: Asurion replacing TP with TP2
 
not enough thanks for thread OP....cmon people give it up whether you heard it here or not, whether you got the deal or not, he gave us the opportunity, it was up to us to make it happen.

Isror 10-21-2009 02:58 PM
Re: Asurion replacing TP with TP2
 
Getting the replacement from Asurion for Verizon was practically murder. I was at about L2 or L3 management before they would approve the TP2. Just need to stand your ground and not take no for an answer.

piscesjoey 10-21-2009 03:00 PM
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Quote:
Originally Posted by Rippa_MD
Quote:
Originally Posted by BALiens (Post 1251546)
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Jus got off phone with Asurion, & all they offered me was a Treo Pro or BB Tour, which of course I turned down lol, & she mentioned nothing about the TP2 either

you might have waited to long...did you ask for the supervisor?
did you make your case that those phones don't have xx, xx, and xx but
that the tp2 is in fact the comparable or better phone. that those other phones are down grades?


have at it again and ask for supervisor this time and be ready to make your case.
stand your ground but as said before you might have waited too long...now they could be out of tp2 too or expecting tp1 from those that switch to tp2 LMAO.

one thing I know is when the internet spreads the hot potato news you better be ready to grab it ASAP, or you will find yourself SOL.

and that's the way the cookie crumbles...
I'm not too worried about it because I originally planned on waiting for the Leo, but would've been nice to get a TP2 for a 100 bucks lol

wayne64ss 10-21-2009 03:05 PM
Re: Asurion replacing TP with TP2
 
This is 100% CONFIRMED!!!!!!

I just got off the phone with Asurion Tech Support (Supervisor).
Basically I had a Touch Pro replaced by them back in July, and I can't file any more claims this year. The screen on my touch pro is screwed up, and they were going to replace it with another Touch Pro for free under their warranty. I said that this would not work for me, and I wanted a comperable device. I was given the list of usual BS lesser devices. Eventually they got me to tech support supervisor who said he would authorize the replacement but that it is not their usual policy to do so! :headbang: However, he did say it was on backorder, so it's going to take me 5 business days to get it. WIN!

"Call now, it's not like we can do this all day" - ShamWOW guy. LOL

brownhornet 10-21-2009 03:05 PM
Re: Asurion replacing TP with TP2
 
Oh yea... thanks sent

skeptikal 10-21-2009 03:26 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by tommydorns (Post 1251043)
Wow, this sucks for me. On the warranty option I took a blackberry tour for a touch pro a few days ago. Then yesterday I see this thread :angry2:. I called them yesterday and told them i didn't like the blackberry and they are sending me a touch pro again. So hopefully I will be able to do this. So does anybody know how long you have to have a phone on your account before you can file an insurance claim?

You know I did the same thing. I took the Tour yesterday as a replacement from advance exchange. I was going to sell it and buy a TP2 on eBay. I even bid $420 on a TP2 and then right after saw this thread. Somehow I got outbid on eBay and immediately filed a claim with Asurion and got a TP2. After filing I called sprint and cancelled my Tour replacement phone. They have already sent it out but my wife is going to refuse it today. TP2 will be here tomorrow. Can't wait. I have been without a keyboard for 12 days. Asurion is crazy though. I filed my claim last night and the arrival scan at ups was just a few hours later...pretty impressive....


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