Asurion replacing TP with TP2 - Page 19

**cornelious2** · #1 (**permalink**) 10-21-2009, 07:58 PM

Quote:

Originally Posted by aaron580

well this sucks.... I dont have a fax machine...

Yea it sucks but you can bring the papers into most corporate sprint stores (doesn't have to be a repair center) and they can fax it for you no charge. while the policy is a royal PITA if you follow up with them you can get the turn around down to a few hours.

Gh05t · #2 (**permalink**) 10-21-2009, 08:04 PM

Quote:

Originally Posted by aaron580

well this sucks.... I dont have a fax machine...

You can scan the copies into your computer and plug a phone wire from your computer to the phone jack. Theres something thats built into windows for faxing. My computer has that but im not sure all of them have it.

piscesjoey · #3 (**permalink**) 10-21-2009, 07:53 PM

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Quote:

Originally Posted by Gh05t

Quote:

Originally Posted by aaron580

Anybody else have to give em drivers license and fill out that gay form before they can talk to you about replacing?!?!

I had to fill it out today. I faxed it over and now Im waiting for them to call me back. I probably call them tomorrow to find if they looked at my documents yet.

Call them cause trust me they won't call you back, went through the same thing earlier in the year when I had to file a claim on my Vogue and was told I had to fax documents, a week went by without a call and I had to call them back

piscesjoey · #4 (**permalink**) 10-21-2009, 08:10 PM

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Quick question for all those who were successful in receiving a TP2 - does Asurion still let you bill the deductible to your account or did they stop letting us do that?

dsmile · #5 (**permalink**) 10-21-2009, 08:15 PM

Mine will be billed to my Sprint account.

lfrp · #6 (**permalink**) 10-21-2009, 08:17 PM

Quote:

Originally Posted by BALiens

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Quick question for all those who were successful in receiving a TP2 - does Asurion still let you bill the deductible to your account or did they stop letting us do that?

i did it today in the morning and the rep asked me if i wanted to pay with card or to get it billed to my account, and i get it billed to my account.

but i havent get a confirmation by email, i did it like at 9 am, should i call or just keep waiting?

99accordv6 · #7 (**permalink**) 10-21-2009, 08:59 PM

Quote:

Originally Posted by BALiens

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Quick question for all those who were successful in receiving a TP2 - does Asurion still let you bill the deductible to your account or did they stop letting us do that?

Quote:

Originally Posted by dsmile

Mine will be billed to my Sprint account.

Quote:

Originally Posted by lfrp

i did it today in the morning and the rep asked me if i wanted to pay with card or to get it billed to my account, and i get it billed to my account.

but i havent get a confirmation by email, i did it like at 9 am, should i call or just keep waiting?

Daaaaaaaang, my rep told me that I had to pay with a card and right there. When I called back the second rep said the same thing. GRRRRr

Oh well, Im not complaining

glittler · #8 (**permalink**) 10-21-2009, 09:04 PM

Quote:

Originally Posted by 99accordv6

Daaaaaaaang, my rep told me that I had to pay with a card and right there. When I called back the second rep said the same thing. GRRRRr

Oh well, Im not complaining

Really? I just got off the phone and they said I could put in on my bill

99accordv6 · #9 (**permalink**) 10-21-2009, 09:15 PM

Quote:

Originally Posted by glittler

Really? I just got off the phone and they said I could put in on my bill

Yeah, my brother filed a claim in January and they put it on his bill.

I had 2 reps tel me today that I couldn't do that. But it's no big deal. I would rather pay off the deductible now than to surprise myself on my next bill.

piscesjoey · #10 (**permalink**) 10-21-2009, 08:23 PM

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Quote:

Originally Posted by lfrp

Quote:

Originally Posted by BALiens

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Quick question for all those who were successful in receiving a TP2 - does Asurion still let you bill the deductible to your account or did they stop letting us do that?

i did it today in the morning and the rep asked me if i wanted to pay with card or to get it billed to my account, and i get it billed to my account.

but i havent get a confirmation by email, i did it like at 9 am, should i call or just keep waiting?

Wow serious? U should've gotten a email directly after Asurion placed your order, and thanks to all who answered my question for me, I was wondering if they still allowed you to bill your account.