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-   HTC Touch Pro (http://forum.ppcgeeks.com/forumdisplay.php?f=63)
-   -   Asurion replacing TP with TP2 (http://forum.ppcgeeks.com/showthread.php?t=91570)

aznmode 10-23-2009 01:14 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by blkout (Post 1257918)
If you haven't already...

Tell them you were told by a rep at the store that the keyboard is a common issue with the TP and that they told you to call asurion to get it replaced with a different phone that doesn't have the known defect.

Patience and be calm and play stupid...Good luck
I would say that but it's actually my USB port thats bad. I'm sure they've filed that so coming up with a new problem might not work out in my favor. Thanks though. I'll just have to keep trying.

thestick00 10-23-2009 01:16 PM
Re: Asurion replacing TP with TP2
 
Okay. So I definitely screwed up and never got any kinda coverage from sprint with my TP. Is it too late to sign up now for coverage? I swore they said I could add it at anytime. If can add it now, even though my TP has had a number of issues and continues to have them, would they allow me to report the damage anytime soon or would I have to wait a reasonable amount of time so its not like i get protection friday and report damage monday? Any advice? My touch pro has seen better days and I somehow neglected to get coverage.

puff601 10-23-2009 01:30 PM
Re: Asurion replacing TP with TP2
 
@thestick u can add TEP coverage at any time, jus call up ur service provider. asurion will tell u that u cant file a claim for 30 days but this is not true jus wait like a week n u should b ok.

blkout01 10-23-2009 01:32 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by thestick00 (Post 1257935)
Okay. So I definitely screwed up and never got any kinda coverage from sprint with my TP. Is it too late to sign up now for coverage? I swore they said I could add it at anytime. If can add it now, even though my TP has had a number of issues and continues to have them, would they allow me to report the damage anytime soon or would I have to wait a reasonable amount of time so its not like i get protection friday and report damage monday? Any advice? My touch pro has seen better days and I somehow neglected to get coverage.
I would go in to a Sprint store that you have never been to and play dumb and tell them you'd like to inquire about your current plan and features. While going through everything tell them you thought you already had the TEP on it and that it was supposed to be added a long time ago. They should go a head and add it as long as there is no bad physical damage. I would wait at least a week maybe even one billing cycle before reporting. But hey you can always try as soon as you get it.

Good luck.

puff601 10-23-2009 01:35 PM
Re: Asurion replacing TP with TP2
 
@the stick. also, when u add it, act like ur fone is perfectly fine, they will test call. my screen went out on mine so i added TEP that same day. then i waited a couple weeks n filed it as lost ;)

Brandon.Rush 10-23-2009 02:00 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by SporkLover (Post 1252915)
I am not sure what some folks are up in arms over with people getting their TP's replaced with TP2's... whether it be through a Sprint service center, or through Asurion.

Sprint's own memo says that representatives should actively try to move TP owners to another phone model if they need to be replaced. Sprint wants them out of circulation period. TP owners are fed up with shoddy equipment. Period. Everyone wins...... sooo some of us may have to wait longer.... oh well. That is life folks. Stop whining.

Mine should be coming in tomorrow. Charged to my account, no paperwork required. Glad I called last night as soon as I saw this thread. I actually was able to get a CSR to credit my account for most of the deductible. I got a failing refurb, needed to place an order for a replacement right away, but was away on business nowhere near a Sprint store. Sprint is awesome.


So what did you say to get a credit for your deductible, cause I don't feel like paying the full 100??

Vip3rV333 10-23-2009 02:08 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Brandon.Rush (Post 1258040)
So what did you say to get a credit for your deductible, cause I don't feel like paying the full 100??
Bumpity bump, yeah that would be nice to know... :-P

Gh05t 10-23-2009 02:12 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Vip3rV333 (Post 1258065)
Bumpity bump, yeah that would be nice to know... :-P
I emailed them and told them about the overheating issues. They emailed me back and told me that I can either go to the store and have them look at it or go through asurion and they will credit me back if i get charged.

Brandon.Rush 10-23-2009 02:17 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Gh05t (Post 1258078)
I emailed them and told them about the overheating issues. They emailed me back and told me that I can either go to the store and have them look at it or go through asurion and they will credit me back if i get charged.


So just email them tell them you were having overheating issues and had to go through assurion and say I was told by a rep you could credit me?

Vip3rV333 10-23-2009 02:21 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Brandon.Rush (Post 1258094)
So just email them tell them you were having overheating issues and had to go through assurion and say I was told by a rep you could credit me?
Sounds like a great idea, now to think of a way to make that sound more sympathetic to our cause...

Gh05t 10-23-2009 02:37 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Brandon.Rush (Post 1258094)
So just email them tell them you were having overheating issues and had to go through assurion and say I was told by a rep you could credit me?
i think that should work but when I emailed them i just told them about the problems with my phone and they offered me the credit if i decided to get a replacement thru asurion and to contact them after i get the phone.


question for those who got the deductible billed to their sprint account. does it show up immediately after they shipped the replacement or it takes a while to show up. My phone got shipped out today but the balance on my sprint account is still the same.

piscesjoey 10-23-2009 02:39 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by Gh05t (Post 1258154)
i think that should work but when I emailed them i just told them about the problems with my phone and they offered me the credit if i decided to get a replacement thru asurion and to contact them after i get the phone.


question for those who got the deductible billed to their sprint account. does it show up immediately after they shipped the replacement or it takes a while to show up. My phone got shipped out today but the balance on my sprint account is still the same.
Nope it will be billed on your next month

D\/8 10-23-2009 03:01 PM
Re: Asurion replacing TP with TP2
 
Just got confirmation that my TP2 shipped and will be here Monday... And I work from home on Monday's so this is perfect...

Got a tracking number and all... As well, I confirmed once again with the person I spoke with that it is in fact a Touch Pro 2!!!

This may be one of the few times that I can wait for the weekend to be over... ;)

aznmode 10-23-2009 03:03 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by DV8Ways (Post 1258230)
Just got confirmation that my TP2 shipped and will be here Monday... And I work from home on Monday's so this is perfect...

Got a tracking number and all... As well, I confirmed once again with the person I spoke with that it is in fact a Touch Pro 2!!!

This may be one of the few times that I can wait for the weekend to be over... ;)
Did you just call them today to get your TP2?

D\/8 10-23-2009 03:11 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by aznmode (Post 1258234)
Did you just call them today to get your TP2?
Yesterday and they told me 5-7 days... I called again today just to get a status on when I can expect delivery and she confirmed it already shipped and would be in my possession on Monday!!!

aznmode 10-23-2009 03:15 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by DV8Ways (Post 1258255)
Yesterday and they told me 5-7 days... I called again today just to get a status on when I can expect delivery and she confirmed it already shipped and would be in my possession on Monday!!!
I called yesterday too and they told me they can't replace my TP with a TP2 at all. I wonder if they flag your account to deny TP2 request. I've tried 4x already. But congrats on you new TP2!

zion168 10-23-2009 03:16 PM
Re: Asurion replacing TP with TP2
 
No luck on a call today. A black-sounding lady was very rude, flat out denied even any replacement phone. Said I'd have to go to the sprint repair center because I told her my keyboard wasn't functioning which was true and documented by sprint tech. Did you guys tell them you lost or damaged the TP?

Vip3rV333 10-23-2009 03:26 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by zion168 (Post 1258273)
No luck on a call today. A black-sounding lady was very rude, flat out denied even any replacement phone. Said I'd have to go to the sprint repair center because I told her my keyboard wasn't functioning which was true and documented by sprint tech. Did you guys tell them you lost or damaged the TP?
I was having kb issues from a refurb I got off eBay a month ago, went to their website, checked of the option that the keyboard was out. So the site then tell me to go see a repair center. I go back and select water damage. (so I can still say it still works every once in a while if they check my calls or w/e)

Then I went though all that bull crap paperwork the day this thread was started, call them yesterday and finally get the TP2 shipped. Now when I have to ship it back I guess I will have to accidentally drop it in water or something. I do feel kinda bad about that, but then again we wouldn't have to do this crap if these issues weren't so common with everyone.

All the *moral police* don't even bother responding to this plz.

Isror 10-23-2009 03:39 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by zion168 (Post 1258273)
No luck on a call today. A black-sounding lady was very rude, flat out denied even any replacement phone. Said I'd have to go to the sprint repair center because I told her my keyboard wasn't functioning which was true and documented by sprint tech. Did you guys tell them you lost or damaged the TP?
I told them my screen was shot to hell because it fell out of my pocket getting into my truck

SoCalSpecialist 10-23-2009 03:43 PM
Re: Asurion replacing TP with TP2
 
so after sitting on the phone and speaking with 2 reps and a service manager i was able to finagle a TP2 to be shipped out and delivered to me by Monday, for a deductible price of $89.00.
the service manager had to be the NICEST customer service rep ive dealt with in YEARS! that guy was very very knowledgeable and very charismatic to my situation :( [ b.s'd my way thru that convo the way my daughter tries to b.s me out of punishment ]

not bad..89 bucks for a $300+ device!

thanks for the heads up everyone!

Isror 10-23-2009 03:46 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by SoCalSpecialist (Post 1258344)
so after sitting on the phone and speaking with 2 reps and a service manager i was able to finagle a TP2 to be shipped out and delivered to me by Monday, for a deductible price of $89.00.
the service manager had to be the NICEST customer service rep ive dealt with in YEARS! that guy was very very knowledgeable and very charismatic to my situation :( [ b.s'd my way thru that convo the way my daughter tries to b.s me out of punishment ]

not bad..89 bucks for a $300+ device!

thanks for the heads up everyone!
Yep $89 that's what I paid for a deductible for my TP2 for Verizon as well, BNIB

99accordv6 10-23-2009 04:05 PM
Re: Asurion replacing TP with TP2
 
My order was approved on the 21st, shipped out on 22nd at 12:15am but I didnt receive a confirmation email that it was shipped until this morning around 10:15 am.

It's only 1 state (4 hours) away from me but they said it is expected to get here on Monday the 26th.

I checked on UPS and it says 2 day shipping. Hopefully I get a Saturday shipment :D

JRockDetroit 10-23-2009 04:07 PM
Re: Asurion replacing TP with TP2
 
I legitimately broke my phone recently and was trying to deal with the issue until today. They offered the Curve and Treo Pro, but I insisted I wanted my Touch Pro (1) in return because of the better keyboard. After a short wait she offered the Touch Pro 2. It will be here tomorrow. I am glad some of us have been so lucky.

99accordv6 10-23-2009 04:10 PM
Re: Asurion replacing TP with TP2
 
Update, I just checked UPS tracking again and my phone is only 1 hour and 35 minutes away in Maumee, Oh.

I wish I could drive there and pick it up lulz

99accordv6 10-23-2009 04:11 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by JRockDetroit (Post 1258420)
I legitimately broke my phone recently and was trying to deal with the issue until today. They offered the Curve and Treo Pro, but I insisted I wanted my Touch Pro (1) in return because of the better keyboard. After a short wait she offered the Touch Pro 2. It will be here tomorrow. I am glad some of us have been so lucky.
Sweet, congrats on the new phone

dakidobf 10-23-2009 04:17 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by zion168 (Post 1258273)
No luck on a call today. A black-sounding lady was very rude, flat out denied even any replacement phone. Said I'd have to go to the sprint repair center because I told her my keyboard wasn't functioning which was true and documented by sprint tech. Did you guys tell them you lost or damaged the TP?
A "black-sounding" lady? Seriously?

Vip3rV333 10-23-2009 04:18 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by dakidobf (Post 1258444)
A "black-sounding" lady? Seriously?
[-X Please, give it a break...

piscesjoey 10-23-2009 04:23 PM
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Mines is in transit, I guess still moving through Tennessee lol, but I'm just wondering, if it says overnight shipping, then why the hell it isn't expected here until Monday? LOL

JRockDetroit 10-23-2009 04:26 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by 99accordv6 (Post 1258427)
Update, I just checked UPS tracking again and my phone is only 1 hour and 35 minutes away in Maumee, Oh.

I wish I could drive there and pick it up lulz
Yo, I'm from Detroit too, have to see who gets theirs first haha.

Isror 10-23-2009 04:34 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by BALiens (Post 1258462)
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Mines is in transit, I guess still moving through Tennessee lol, but I'm just wondering, if it says overnight shipping, then why the hell it isn't expected here until Monday? LOL
If they do the express saver overnight, they won't deliver overnights on weekends most of the time.

piscesjoey 10-23-2009 04:36 PM
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Quote:
Originally Posted by Isror
Quote:
Originally Posted by BALiens (Post 1258462)
Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Mines is in transit, I guess still moving through Tennessee lol, but I'm just wondering, if it says overnight shipping, then why the hell it isn't expected here until Monday? LOL
If they do the express saver overnight, they won't deliver overnights on weekends most of the time.
Damnit lol, oh well this is going to be a long weekend

99accordv6 10-23-2009 04:40 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by JRockDetroit (Post 1258473)
Yo, I'm from Detroit too, have to see who gets theirs first haha.
Yeah I read your post and Im like damniiitt I should have just waited to get it ordered today instead of being on a "list" lulz.

Yeah my phone is so close, I want it soooooo bad.

I hope BOTH of us get our phones tomorrow.

trol1374 10-23-2009 05:01 PM
Re: Asurion replacing TP with TP2
 
So how much will the deductible go up this time as a result of all this ummmm, exchanging. Remember after the mogul thing it went up $50. Sighhhhhhh. No, I didn't claim one.

ezln0423 10-23-2009 05:53 PM
Re: Asurion replacing TP with TP2
 
so i just did mine should be here on Tuesday. and i didnt even had to ask for a touch pro two she said ill be getting a htc touch pro 2 because they discontinued the touch pro for all th issues it was having and they are replacing them with the touch pro 2 weird huh? anyways im happy im getting mine

puff601 10-23-2009 06:16 PM
Re: Asurion replacing TP with TP2
 
how do u get asurion to charge the deductible to ur fone bill? they have told me several times that it isnt possible. im on verizon

blockhead428 10-23-2009 06:21 PM
Re: Asurion replacing TP with TP2
 
Yeah, I just wanted to say thanks to everyone who's trying their damnedest to get the deductible jacked up another 50 bucks by "breaking" their Touch Pro in order to get a bigger version of the Touch Pro known as the Touch Pro 2. As soon as the next one comes out, you're just going to be doing the same thing. Like Trol above me said, remember the mogul??

SoCalSpecialist 10-23-2009 06:26 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by puff601 (Post 1258751)
how do u get asurion to charge the deductible to ur fone bill? they have told me several times that it isnt possible. im on verizon
no matter what they wont do it.
u need to provide a debit card or file an e-check.

asurion is a 3rd party insurance company that works with Verizon, among many other carriers they are not authorized BY ANY MEANS to place the deductible amount on the bill

ycats 10-23-2009 06:58 PM
Re: Asurion replacing TP with TP2
 
talked to Asurion about an hour ago, got connected to a woman in CEO services, told her the issue about my TP, said she would send out a TP2.....we'll see for sure next week, haven't received the confirmation email yet........my TP was under warranty, so no $.

moosen34 10-23-2009 07:24 PM
Re: Asurion replacing TP with TP2
 
Quote:
Originally Posted by SoCalSpecialist (Post 1258781)
no matter what they wont do it.
u need to provide a debit card or file an e-check.

asurion is a 3rd party insurance company that works with Verizon, among many other carriers they are not authorized BY ANY MEANS to place the deductible amount on the bill
Uhm... They did for me today, and a few other people

CuzinBucksBx 10-23-2009 07:25 PM
Re: Asurion replacing TP with TP2
 
I had no problem..First try and easy got my TP2 Yesterday


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