Sprint replacing Touch Pro with Touch Pro 2! - Page 47

skeptikal · #**461** (**permalink**) 10-13-2009, 12:15 PM

Quote:

Originally Posted by S8perman

I had mine replaced over the phone on friday...per UPS is out for delivery now

Hey S8perman, I have to know...what time do you call friday? I didn't call and talk to anyone until 12:30p cst. They said they were OOS at that point...you think they were lying? not that it matters in the long-run just curious....

gostars9 · #**462** (**permalink**) 10-13-2009, 12:19 PM

Anyone know if the TP2's are back in stock? I tried on friday and got shot down. I was waiting until they were no longer back ordered before I tried again.

S8perman · #**463** (**permalink**) 10-13-2009, 12:24 PM

Quote:

Originally Posted by skeptikal

Hey S8perman, I have to know...what time do you call friday? I didn't call and talk to anyone until 12:30p cst. They said they were OOS at that point...you think they were lying? not that it matters in the long-run just curious....

It was friday around 10:00 am est...but i'm not sure about the whole lying thing???

leylomo · #**464** (**permalink**) 10-13-2009, 12:51 PM

hey i am from gainesville as well, which number did you call and did they send you a NIB or a refurb

**Boo Boo** · #**465** (**permalink**) 10-13-2009, 12:55 PM

if they don't get their way they start bad mouthing sprint

S8perman · #**466** (**permalink**) 10-13-2009, 01:01 PM

Quote:

Originally Posted by leylomo

hey i am from gainesville as well, which number did you call and did they send you a NIB or a refurb

I called from my phone (*2) and it's NIB.

leylomo · #**467** (**permalink**) 10-13-2009, 01:09 PM

which department did you talk to and what did you ask for? i am new to this

mcox710 · #**468** (**permalink**) 10-13-2009, 01:14 PM

I tried to get a TP2 or Tour for my broke *** TP yesterday(the keyboard is legitimately broken), brought that memo in and everything and they said "the computer" would only let me select between a Curve and a Treo Pro because they were the only things in stock. Oh well, I have a feeling the next TP will break before my year is up.

kcgent4u · #**469** (**permalink**) 10-13-2009, 01:20 PM

I just returned from the corporate store/repair center in downtown KC. At first the repair tech said because I didn't have enough "trouble tickets" on my phone now that they'd repair it by replacing the keyboard, but since he was OOS on the parts they'd just order another TP1 (refurb) for a replacement. I said I don't want a refurd as a replacement for a new phone, can I talk to a manager? The tech came back after about 5 min and said "good news.. we can go ahead and replace it with a different phone". So he named off several BB and then the HTC Snap. I said "doesnt HTC have a new Touch Pro?" and the tech said "yeh, theres the TP2 as well; however my screen isnt showing the TP2 as an available replacement right now" and he showed me the screen. The Sprint Warehouse Inventory column had "no" for the TP2. So the tech said he'd watch the inventory and if/when the TP2 became available he'd call.

S8perman · #**470** (**permalink**) 10-13-2009, 01:22 PM

Quote:

Originally Posted by leylomo

which department did you talk to and what did you ask for? i am new to this

Dialed *2 from the phone...put in my number.. did option 4 then option 0 for all other issues.