Sprint replacing Touch Pro with Touch Pro 2!

[blockhead428]

I'm somewhat new to Winmo, but wasn't it the Mogul that all of a sudden had problems when the Touch Pro came out so everyone could get one? And wasn't this one of the reason the insurance deductibles went from $50 to $100?

[Radiohawk]

My story's long and confusing... so the short version. Been sent to a non-existent repair center, store 4 1/2 hours away.... told to flash the rom update, back to local corp store... with them finally agreeing to replace w/tp2, one catch... you guessed it, OOS!!! since the reflash of rom my radio started losing signal repeatedly and data connection would crap out. finally got tired of it all... called retention who hooked me up with tech support mgr... he then told me all he could do was replace w/ tp 1... but would be happy to send an email explaining my situation to a store manager... I had him send to dif store 1 hour away. When I talked to her she was the first very friendly Sprint rep who was interested in helping. and wonder of wonders offered the tp2 as a replacement. by the end of the phone call she gave me a warehouse ticket # saying it was for a tp2, here in 3-5 biz days... wahoo!! Patience and civility prevail again!!


By the way, thanks to OP.. and all who had positive input... helped a bunch!

[jeriel05]

Has anyone been able to get their TP replaced with a TP2 around the South Elgin,IL area? I tried at the st.charles and south elgin stores and they said the TP2 wasn't a option.

[banzaiwolfe]

Originally Posted by jeriel05

Has anyone been able to get their TP replaced with a TP2 around the South Elgin,IL area? I tried at the st.charles and south elgin stores and they said the TP2 wasn't a option.

I got mine replaced in Gurnee at Gurnee Mills, but that's probably farther than you want to go. Also, it didn't sound like they were doing it too often from the way the rep was talking while activating it for me. For the record, I didn't even ask for it. They offered a few options including the TP2 so I took it.

[jeriel05]

Originally Posted by banzaiwolfe

I got mine replaced in Gurnee at Gurnee Mills, but that's probably farther than you want to go. Also, it didn't sound like they were doing it too often from the way the rep was talking while activating it for me. For the record, I didn't even ask for it. They offered a few options including the TP2 so I took it.

yeah thats way to far for me, but its good to know anyway just in case I decide to stop at gurnee I do go once in a while.

[tgkdubb]

any success stories in phoenix Az area?

[xxxjdoggxxx]

I have been trying to use the online advanced exchange to exchange my Touch Pro. every time I try it I get one of two messages. The first one is:

We are unable to process your request at this time due to an inventory system failure. Please allow 24 hours and try again or visit one of our Phone Repair Centers for further assistance. To find a Phone Repair Center, please select the Find A Store option at the bottom of this screen.

The message I have got the past few days is:

We apologize for the inconvenience; however, this site will be temporarily unavailable for maintenance upgrades until 7:00 am EST.

Has anyone else had this problem? Could this be because they are out of Touch Pros?

I am on my second Touch Pro right now and although it would be nice to get a Touch Pro 2 I would be happy with a working Touch Pro. The one I have now worked good for a few months but has been going downhill ever since. The problems I am having now are call/data issues, charging problems, chipped chrome (not very important but was chipped out of the box and has got worse since. I would like to use the advanced exchange because I am a hour away from the nearest Sprint store.

[brokestudent12]

Originally Posted by xxxjdoggxxx

I have been trying to use the online advanced exchange to exchange my Touch Pro. every time I try it I get one of two messages. The first one is:

The message I have got the past few days is:

Has anyone else had this problem? Could this be because they are out of Touch Pros?

I am on my second Touch Pro right now and although it would be nice to get a Touch Pro 2 I would be happy with a working Touch Pro. The one I have now worked good for a few months but has been going downhill ever since. The problems I am having now are call/data issues, charging problems, chipped chrome (not very important but was chipped out of the box and has got worse since. I would like to use the advanced exchange because I am a hour away from the nearest Sprint store.

Yeah I got that right now.

When it was working every time I log in and check for it, it always just gave me 4 locations to the nearest stores around me to take it into.

[MrPants20]

Originally Posted by xxxjdoggxxx

I have been trying to use the online advanced exchange to exchange my Touch Pro. every time I try it I get one of two messages. The first one is:

The message I have got the past few days is:

Has anyone else had this problem? Could this be because they are out of Touch Pros?

I am on my second Touch Pro right now and although it would be nice to get a Touch Pro 2 I would be happy with a working Touch Pro. The one I have now worked good for a few months but has been going downhill ever since. The problems I am having now are call/data issues, charging problems, chipped chrome (not very important but was chipped out of the box and has got worse since. I would like to use the advanced exchange because I am a hour away from the nearest Sprint store.

I tried yesterday and they are offering refurb TP1 so if thats what you want then you'll get a TP1 overnighted to you I believe

[xxxjdoggxxx]

Originally Posted by MrPants20

I tried yesterday and they are offering refurb TP1 so if thats what you want then you'll get a TP1 overnighted to you I believe

I have been trying the advanced exchange every day for the past week and keep getting the same message. I dont know what the problem is I used the advanced exchange back in January to get the Touch Pro I have now. Does anyone know of a phone number I can call or email address that will ship me another Touch Pro? I'm not too concerned about getting a Touch Pro 2 right now. I will be happy with a Touch Pro that doesn't shut off every time I hang up a phone call and that doesn't have me on roaming all the time even when I am in an area that has full Sprint coverage.