Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Yeah, Sprint rep told me to wait till Wednesday for the refurbs to go in stock. If by then, the store doesn't show that its in stock, then I'll also push for a new one.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Well my radio froze up on me again. I'm going to Sprint now to show them exactly what is happening and demand a new TP2. I don't know how successful I will be but it is worth a try. I'll keep everyone posted.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Do you mean that the radio wouldn't turn on? Today, no matter what I did, my radio would stay in airplane mode. Took it in and they did a hard reset.

Also, my contacts won't sync with Google. Bah!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

[QUOTE=kazanjig;1248433]Do you mean that the radio wouldn't turn on? Today, no matter what I did, my radio would stay in airplane mode. Took it in and they did a hard reset.

Yes that is exactly what is happening. I can turn on the radio in the comm manager but I still can not make any calls. I usually have to reset 2 - 3 times before the radio comes on. I have done 4 hard rests in the last 2 weeks and the same thing happens. One time the radio stuck on and would not make a call. I tried taking out the battery 4 times and 2 soft rests with no luck. My first TP never did this any my wife's does not do that. I think that when you cannot make a call on a phone it is time to get a new phone.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

For the people with radio issues, if you aren't on the stock rom or radio you need to make certain it's not just the radio you are using. They aren't going to replace your phone for radio issues as a hard reset will just fix that, and regardless installing a new radio would probably fix that.

This is kind of ridiculous, there are people in this thread that haven't even really had problems that are getting NIB TPs, but i've had four of these things and had to buy one through insurance and am having a difficult time. Fortunately, I believe I've found a way to guarantee myself a TP 2, but it's pretty f*cked that people who have had program lockups are clogging the system. At least have a kb failure or something.

At this point if this fails, I'm about to just grab another TP 1, as I can see that too many people ****ed up a good thing for everyone.

And just an FYI, alot of people expecting to get TP2s in the upcoming days will be sorely disappointed to find they've been shipped TP 1s, just something someone might have told me.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I am on the stock rom and stock radio. This is something that is a problem with the phone from day one and is getting worse all the time. Unlike many people who just want a new phone this is a legitimate problem. I do not mod my phone and as I said hard resets do not help.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I agree. You shouldn't have to hard reset your phone to make it function. I cannot believe how much time it takes to get everything set back the way it "should" be after a hard reset.

Mine still overheats in my pocket, especially if I also have my headset in there too. I'm also having dropped calls at work, which wasn't a problem previous to the MR ROM. I also discovered the other day that my ESN is in the range affected by the chrome cracking problem. The list keeps getting longer. The good thing is, though, that this ROM seems to have fixed my overnight overheating/freezing problem. But at what cost? Not being able to make/receive calls?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I figure that a replacement TP is the best option right now. I just want my phone to work, Getting a TP2 would be nice, but is not my top priority.

In a month or two there will be a new phone that everyone will be drooling over and trying to find a way to screw the system to get it. when that happens getting a TP2 shoud not be an issue. I will wait..

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I'm not happy with my TP1, but it makes and receives calls without too much problem and can do basic web surfing every now and again. The only reason I'm still using it is because of EnergyROM, the stock ROM sucks so bad I would have smashed the phone by now if I still had it.

It really burns my hide that Sprint sells crappy devices for prices that cost more than an entry level laptop. It even burns me more than if the device breaks you get a refurb, and the quality of refurbs I've received have been so poor that I wouldn't give one to my worst enemy.

I'm going to upgrade to the TP2 at some point, but not through an exchange. With HTC and WinMo, it's always necessary to keep a backup device at home ready to be activated in case of device failure.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

does the wel list expire...like is this only going on for a certain amount of time?

Also the phone is under warranty so when does that expire? contract end date? or the time you got the phone?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I am on the SERO plan. If I request a tour, will they just send me the phone without altering my plan? so that I can sell it and buy a pro2.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

OR, you could put insurance on your device...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

The manufacturer warrenty is 1yr from the date you activated your phone.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Whatever phone you request you will have to activate it on your account, and they will take your current phone.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Tried the westpark store Sunday. I spoke with mimi she was no help. I would have pushed to speak with other reps, but it was getting close to closing time. I'm gonna try again next time I'm in the area, but until then I'll be hitting up my local corporate store.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

as i previously posted, this is part of the memo in regards to trading out the tp for tp2:

"Important Note: For this device, customers do not have to meet the exchange minimum level established by our multiple exchange policy to be proactively offered a different replacement model."

so you shouldnt need 3 replacements in 6 months, they can do it at the first servicing if they want to. seems lots of them dont want to or else they just didnt read the whole memo, which is why we are seeing so many variations in replacements.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I emailed Dan@Sprint.com
"What is Sprints official stance on replacing defective HTC Touch Pro devices? Different stores give different answers. A unified message from stores/customer service would go a long way in customer satisfaction."

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

i dont think hes gonna answer. but this is bull crap. ppl with actual defective phones cant even get one

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Yeah I'm without a phone right now and missing a lot of important communications...

This is quite unfortunate. They haven't even gotten me a TP1 as a replacement.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

http://forum.ppcgeeks.com/showpost.p...&postcount=318

The Wel changes often but in this case the TP2 should still be at the top of the list but my source has not gotten back to me yet. So I am assuming that they are still not stocked up in the warehouse yet.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

OK so I spent my whole lunch hour (more like 2 hrs) between the corp store down the street from my house and customer service on the phone and I still have nothing. My corp store said the TP2 is still OOS and that they would get in "trouble" if they ordered my a TP2 NIP. They told me to call CS which I foolishly did however, I first called Tech support. TS was no help (big surprise there) and transferred me to CS who was supposed to help me get out of the phone. The CSR told me she could only get me a replacement TP. She then informed me that the Corp store I was just at had already ordered me a replacement TP even though I did not ask them to. The CSR was rude and not well informed and of no help whatsoever. So to recap I was told that Sprint is not sending out TP1 and was switching everyone with problems to other phones (they would not even send out a TP1), then they are sending out TP1 but refurbed (I have no faith in a refurbed phone if my NIP phone was already screwed from day one). I guess I will see what TP1 comes in. Don't get me wrong I still love the TP1 when it works and if I can get a new TP1 that works I'll be happy.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I hadn't actually heard that. I heard that very early on, the Coon Rapids store had a success story, but I can also add to it the Maplewood store, which I just got back from with a NIB TP2. I had been in multiple times since Thursday (stupid keyboard....and kept getting stuck in landscape mode), and had gone through four TPs in August.

They were willing to order, but had one in the back that apparently was never picked up. Anyway, if you're persistent, and actually have real problems, I would think you'd be able to get them anywhere. Good luck to those who actually need to be switched out.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

My TP2 was ordered thbu the Apple Valley store Yesterday afternoon (2:30PM). I just got a text from them saying it has arrived (1:30 pm). Will let u know when I have it in hand.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

that dosent make sense tho...if there are multiple claims on the account shouldnt they be more inclined to swap the phone?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

If there is a list for the new wel list pm me please.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

ive talked to one guy and he said they only have a few tps in stock as well so whats gonna happen when those arent an option?

can you still sign up for sero?

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

SERO has been dead for almost over 1 year now.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

If that is the case, what would happen if they activated it? Would it automatically, irreversibly change my sero plan to something that allows Blackberrys?

Basically I'm just trying to work out a way to get the tour, so that I can sell it for a TP2, without changing plans.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

I am was wondering does anyone have a copy of this "printout" "screenshot?" I dont want to walk in there without proof, or ammo so to speak.


I havent been able to find a link or attachment or anything... thanks!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

+2 Apple Valley MN store!
I am typing this from my NIB TP2!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

What i PREVIOSULY POSTED! lol ridiculous was that sprints wel list program states that you need 3 replacements i understand that this is not what it says in the memo WE HAVE ALL READ IT THANKS! but no stores around me wait let me clarify NO CORPORATE STORES! would swap me until 3 replacements i got a 3rd party to do it but the tp2 was OOS as we all know. Now i went to a corporate store after my 3rd replacement and BAM no problem the tech told me you had to have 3 thats what they have been told!

SO as previously posted by many others you need 3 replacements in 6 mo thanks



P.s. PICKED UP MY NIB TP2 today lol but no charger or extra stylus in there someone took it out a$$holes

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Congrats...I wish I was in Minneysoota

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Did you verify that its not a refurb? Even still I would be happy with no charger or stylus...congrats on getting the proper treatment mang...

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

no i havent checked yet but im 100% sure it wouldnt have come the way it did NIB it came with all the manuals and everything still sealed

and if its not new ill just take it back and make them reorder me a new one.... now i have the TP2 in hand any issues they will have to send a new one cuz all the refurbs are GONE!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Went into one of the big Indy corporate stores today because my keyboard stopped working completely.

They told me to come back in half an hour. When I showed up, they told me they didn't have the part for my keyboard and had a phone on order for me. When I inquired as to what phone it would be, the guy couldn't tell me. I asked if it would be a refurb, and he assumed that that is what it probably was.

I then inquired about getting a different model as I'm thoroughly disappointed. He said everything on the list would be a downgrade to what I have. He then blabbered on some tangent about the TP2, but didn't really get anywhere with what he was trying to say.

Anyways, since he couldn't tell me what they've ordered, I'm just going to wait until they call and tell me. If I show up there and it's not a TP2, I'm going to make a huge stink. I've had this same number for 11 years now, and about 7 different models. Of all the phones I've had, this is the worst, and I told him that. Even the Mogul refurb they sent me before this was better than this hunk of junk. I've had it for 2 months, and it hasn't worked right since the day I took it out of it's box. I'm sick of going into roaming in areas I know have good service.

If they refuse, I'm ultimately going to threaten to cancel and go to iPhone, even though I despise Apple and Apple products.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

i just checked mine NIB no refurb status for whomever asked me

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

my cousin got everything as new (manuals, phone, stylus) but not the charger was no where in sight, refurb maybe. Is not that big of an issue since the TP1 uses the SAME charger.

If you want an extra stylus go back to the store but really is it that big of a deal? You just got a tp2 whether is refurbished or new you still got it for nothing...let it go man :blackeye:. refer people to sprint, don't just take & take.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

the phone number to the warehouse that stocks our dreams is:
866-789-8292

i was given this number on sunday, but i couldn't figure out how to talk to someone who could help me/us.

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Good Evening everyone. @ this moment right now I don't have a TP2. Thanks for the Sprint Corp Store @ NYC. Bastards! Right now I have a third party store giving me updates on my E-Ticket and will call me if TP2 is available. Again who ever lives in the NYC area..Good luck!

Re: Sprint replacing Touch Pro with Touch Pro 2!
 

Hey I call that phone # your provide me..and no help. For example it was Me against the manager words. So you know who lost there...