Sprint replacing Touch Pro with Touch Pro 2!

[theroyalwe]

Well I just got my 4th TP last Thursday... it's locked up every night. For the first time I haven't even flashed the phone. I'm still on the stock, unlocked ROM. Anyway I went into the sprint repair store in the mall near me, told the guy it's my 4th and this one is now crapping out and he brought up my account... printed some sort of ticket and told me that my new TP2 is on the way and will be there Tuesday. I didn't even have to do any pushing at all. I don't know if my being a 'sprint premier' member matters at all or not. I'm just happy that they didn't make me jump through any hoops or anything.

[vesty16277]

I was at a repair center about 2 weeks ago and their system was finally allowing TP2's to be replaced. Prior it was only another TP, BB, Palm Pre, or something else. They called me and said it was going through until it got to the final screen and it popped up Out of Stock. I'll keep you updated when I get mine.....eventually.

[zxcvzxcv]

Did you get a replacement TP or just tell them you're waiting until a Tp2 comes in stock?

[theroyalwe]

I don't buy the whole 'not in stock' story... the guy at the sprint store on Saturday just ordered one... showed in stock. Now it's going to be a new full kit so unless the problem is that they are waiting for refurb tp2's you should be able to have one ordered.

[abrigham]

Originally Posted by theroyalwe

I don't buy the whole 'not in stock' story... the guy at the sprint store on Saturday just ordered one... showed in stock. Now it's going to be a new full kit so unless the problem is that they are waiting for refurb tp2's you should be able to have one ordered.

I think for the most part, they're looking @ the refurb stock. From what I understand, NIB exchanges are typically reserved for very "hot" or high priority customers and the store management is most likely required to provide justification when they order one, especially when its a different model than the phone being replaced. However, a refurb exchange is what the TEP allows for, including a different model after a certain number of exchanges, so those can go through without a lot of kick back.

Again, as has been the mantra for this entire thread, it depends on the store/rep you talk to. Some stores/reps don't want to hassle w/ the paperwork involved in ordering a NIB TP2 (or just may not be aware that they can), so if refurb stock is out, they just say "sorry, its out of stock." Whereas, other stores/reps that actually give a crap about the customer experience and are willing to go the extra mile, will likely order a NIB if available. Sadly, it appears the latter are few and far between.

[Kane3162]

they are waiting for referbs most of the time, I got my TP2 2 weeks ago, I called every other day and talked to the advanced replacement department, they told me none where in stock, when they finally where the lady i was talking to said their where only 26 originally put in that day and only 6 where left!

Im PERFECTLY fine with getting a referb (phone/battery only)! and since having the TP2 the only things i can say i miss are some of the buttons on the keyboard (well biggest of all the TAB key... since i use the crap out of it both on desktop/laptop/phone.. well when i had the TP i should say), the camera button (well center DPad) and of course the FLUSH volume up/down... i bump them so often when in landscape (keyboard out) mode... AND THE CRAPPY BT STACK WHICH SUCKS SO MUCH ITS UNHEARD OF!!!

Good luck everyone

[theroyalwe]

I think you may be right... I certainly wasn't 'hot' nor do I really think I was too high priority... just a Sprint Premier member, but that's just cause I've been with sprint for 10 years.

Something that I think may have helped with getting it just fixed right away was that the store was PACKED... one of the biggest malls in the US on a Saturday afternoon 2 weeks before xmas. I was also wearing a suit and tie. I'd like to think that it doesn't matter, but it's always been my experience in life that you get a little better service when you are dressed up. (no I didn't get dressed up just to get a new phone).

However, standing in a suit in a crowded store and talking at a regular volume about how I'm on my 4th of their most expensive, most capable phone did cause a few people to notice and I think that the guy figured it would be easier to just change my tp out for a tp2 rather than have to worry if I was going to make a scene. YMMV, but I'd suggest going to the store when it's packed and make it known that you expect them to take care of you and that you are disappointed in the hardware that you spent a pretty penny to get.

[Scoob]

-Royalwe,

I'd hate to go to my local Corp store when it's packed. Each time I've been there, the crowd was light and still I had to wait an hour to have them look at the phone (understandable) but also to pick up the replacement phone...

[Dr.8820]

Originally Posted by Scoob

-Royalwe,

I'd hate to go to my local Corp store when it's packed. Each time I've been there, the crowd was light and still I had to wait an hour to have them look at the phone (understandable) but also to pick up the replacement phone...

they're changing some of that. the 1st woman i talked to said 30-45 mins, the tech took 5 mins. some of the stores already know what time it is as soon as you give them a tp.

[Scoob]

Originally Posted by Dr.8820

they're changing some of that. the 1st woman i talked to said 30-45 mins, the tech took 5 mins. some of the stores already know what time it is as soon as you give them a tp.

I figure it may be just this store and already mapped out different stores but a little further.

At least I got caught up on reading some mags that are piling up the last time I was there.