Undoing Key Lock on Boot to Allow Hard Reset

[JaedenRuiner]

Okay,

So I'm ready to do the hard reset and clear it out to start from scratch, but I can't seem to get the reset to work. I completely shut down (hold in pwr btn for several seconds until i get the shutdown warning). then, vol down & OK btn held in, i power up...it comes to the password logon screen to boot up. well that is very difficult to hold those two buttons in while i'm typing in a password, but i try and it goes about its day, and never asks me for the vol up btn.

So i thought to try and remove the key lock but the checkbox is greyed out. Now I remember when I synced up with my OWA for outlook emails for work, i got a message saying something about a security protocol requiring me to "lock" my phone. I don't mind this, but now, i can't uncheck that box. How do I remove that security lock that was enforced by the external party?

Thanks,

Jaeden "Sifo Dyas" al'Raec Ruiner

[krielys]

hmm. i just enabled simple pin on my device, and attempted to bring up the hard reset prompt.. and voila, there it was ?

are you letting go of the power button ? while its off, hold OK and vol down, then continue holding them down and start holding down the power button. while holding all three keys, after a few seconds, it should prompt you without ever actually booting up..

Originally Posted by JaedenRuiner

Okay,

So I'm ready to do the hard reset and clear it out to start from scratch, but I can't seem to get the reset to work. I completely shut down (hold in pwr btn for several seconds until i get the shutdown warning). then, vol down & OK btn held in, i power up...it comes to the password logon screen to boot up. well that is very difficult to hold those two buttons in while i'm typing in a password, but i try and it goes about its day, and never asks me for the vol up btn.

So i thought to try and remove the key lock but the checkbox is greyed out. Now I remember when I synced up with my OWA for outlook emails for work, i got a message saying something about a security protocol requiring me to "lock" my phone. I don't mind this, but now, i can't uncheck that box. How do I remove that security lock that was enforced by the external party?

Thanks,

Jaeden "Sifo Dyas" al'Raec Ruiner

[htcman724]

well you could go to setting and just do the hard reset might be alittle easier for you

[basilray]

If you can boot the phone, go to:

Start -> Settings -> System -> Clear Storage

This is the same as a hard reset.

As for the key-press method, what I have found you must do is this:
While powering on, hold Vol Down, Power, and press the stylus into the reset hole at the bottom of the phone.