Undoing Key Lock on Boot to Allow Hard Reset
 

Okay,

So I'm ready to do the hard reset and clear it out to start from scratch, but I can't seem to get the reset to work. I completely shut down (hold in pwr btn for several seconds until i get the shutdown warning). then, vol down & OK btn held in, i power up...it comes to the password logon screen to boot up. well that is very difficult to hold those two buttons in while i'm typing in a password, but i try and it goes about its day, and never asks me for the vol up btn.

So i thought to try and remove the key lock but the checkbox is greyed out. Now I remember when I synced up with my OWA for outlook emails for work, i got a message saying something about a security protocol requiring me to "lock" my phone. I don't mind this, but now, i can't uncheck that box. How do I remove that security lock that was enforced by the external party?

Thanks,

Jaeden "Sifo Dyas" al'Raec Ruiner

Re: Undoing Key Lock on Boot to Allow Hard Reset
 

hmm. i just enabled simple pin on my device, and attempted to bring up the hard reset prompt.. and voila, there it was ?

are you letting go of the power button ? while its off, hold OK and vol down, then continue holding them down and start holding down the power button. while holding all three keys, after a few seconds, it should prompt you without ever actually booting up..

Re: Undoing Key Lock on Boot to Allow Hard Reset
 

well you could go to setting and just do the hard reset might be alittle easier for you

Re: Undoing Key Lock on Boot to Allow Hard Reset
 

If you can boot the phone, go to:

Start -> Settings -> System -> Clear Storage

This is the same as a hard reset.

As for the key-press method, what I have found you must do is this:
While powering on, hold Vol Down, Power, and press the stylus into the reset hole at the bottom of the phone.