POS Keyboard doesn't work zomg. How to return for warranty?

[janko10]

Originally Posted by knife

Just FYI,

I sent my phone in to HTC yesterday for exactly the same reason. It is a Sprint TP that I flashed and activated as Verizon. I was lucky enough to get it added to the VzW database, so when (if) i get it back I should be able to activate it no problem. I had to use my old Samsung i760 in the interim which I am told is 2-3 weeks. I did flash it back to the stock ROM and relock it. I'm hopeful that everything comes back AOK.

For the warranty date, if you launch EPST you will be able to see the build date and other dates for the phone. Mine was Dec 2008, so I'd rather this happened now than in a couple of months.

The details for the repair center for HTC is:

PCD
555 Wireless Boulevard
Hauppaugh, NY 11788
(800) 229-1235

Include letter with describing problem, how to contact me, etc.
UPS / FedEx, insure for full value and track.
Remove everything from phone, hard reset too.
Hours m-f 8:30 to 5pm EST

That's good to know.