PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Notices



Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 06-22-2009, 06:35 PM
elementalwindx's Avatar
PPCGeeks Regular
Offline
Pocket PC: Touch Pro
Carrier: Sprint
 
Join Date: May 2009
Posts: 101
Reputation: 60
elementalwindx is becoming a great contributor
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Question POS Keyboard doesn't work zomg. How to return for warranty?

I'm having the cursed keyboard issue with the HTC Touch Pro. I tried doing the push down on the space bar thing really hard to reconnect the loose wire and that worked good for a week, but now the problem is back but 2x worse.

Am I able to call up HTC directly to get a warranty replacement? This was bought off Ebay as a like new item.

Anyone found a permanent fix?
Reply With Quote
  #2 (permalink)  
Old 06-23-2009, 12:59 AM
boredandtattooed's Avatar
The Dyslexic VIP
Offline
Pocket PC: (3)TPs (1)TP2 (1) Optimus S (1) Dell Mini 10
Carrier: Sprint
Location: MI
 
Join Date: Feb 2009
Posts: 4,219
Reputation: 6117
boredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the communityboredandtattooed is a trusted member of the community
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to boredandtattooed Send a message via MSN to boredandtattooed Send a message via Yahoo to boredandtattooed Send a message via Skype™ to boredandtattooed
Re: POS Keyboard doesn't work zomg. How to return for warranty?

do u not have insurance?? if u have sprint, u can add it.. are you the dude from theother day that wanted to know where u buy a new one to do it yourself cuz your flashed to metro??

doesnt matter if it comes off ebay, if its a branded device on it right network theyll insure you.. you can contact HTC, but theyll tell u to send it in, you pay postage, itll be 3 weeks till u get the phone back, and theresno replacement while wait..
__________________
Sprints new slogan should be " Whether its a Early Upgrade or charges for nothing, We'll be there"
Reply With Quote
  #3 (permalink)  
Old 06-23-2009, 01:41 AM
codybear's Avatar
VIP Member
Offline
Pocket PC: HTC TouchPro2 CDMA
Carrier: Alltel (Verizon)
Location: Arizona
 
Join Date: Dec 2008
Posts: 1,863
Reputation: 2145
codybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIP
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: POS Keyboard doesn't work zomg. How to return for warranty?

Read my post here:
App Idea

that's what I did today.
didn't cost me a single thing.
just like 30 min of my time to go in and have her finish all the paperwork that she needed to and then activate my new phone.
Done deal.
__________________
I spend most of my time at MobileUnderground.
(Now offering free FTP space to Developers & ROM Chefs willing to support their product at M.U. - Exclusivity not required! Also the home of the original Chefs' Corner, Cab Central, and more!)
My wm6.5 Vogue FAQ (Soon to be at M.U.)
Reply With Quote
  #4 (permalink)  
Old 06-23-2009, 02:12 AM
enter260's Avatar
N00b
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
 
Join Date: Dec 2008
Posts: 31
Reputation: 0
enter260 is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: POS Keyboard doesn't work zomg. How to return for warranty?

wait are you guys saying you can tell sprint to replace a phone if you bought it on ebay?
Reply With Quote
  #5 (permalink)  
Old 06-23-2009, 02:22 AM
codybear's Avatar
VIP Member
Offline
Pocket PC: HTC TouchPro2 CDMA
Carrier: Alltel (Verizon)
Location: Arizona
 
Join Date: Dec 2008
Posts: 1,863
Reputation: 2145
codybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIP
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: POS Keyboard doesn't work zomg. How to return for warranty?

worth a try, don't tell em it's from ebay.
just act like you got it from them.
I activated my phone myself, and got it from over the customer service 800 number.
but they didn't even question anything about where I got it or what not,
i just said that, and they said ok and started filling out the paperwork they needed to do to log it as DOA (dead on arrival)
and then gave me a new one.
Reply With Quote
  #6 (permalink)  
Old 06-23-2009, 03:05 AM
neoshi's Avatar
PPCGeeks Regular
Offline
Pocket PC: HTC Touch Pro
Carrier: Sprint
 
Join Date: Jan 2009
Posts: 64
Reputation: 25
neoshi is just getting started
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: POS Keyboard doesn't work zomg. How to return for warranty?

here's the truth about the HTC TP. it will happen... again and again and again.. no matter how many units you trade in. i am getting quite familiar with the sprint tech now.. he has reattached my ribbon cables twice now, and taped it down this time. replaced my phone last time too and is now ordering me another keyboard.
Reply With Quote
  #7 (permalink)  
Old 06-23-2009, 08:12 AM
knife's Avatar
PPCGeeks Regular
Offline
Pocket PC: Sprint Touch Pro
Carrier: Verizon
Location: Detroit, MI
 
Join Date: Dec 2008
Posts: 64
Reputation: 20
knife is just getting started
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via Skype™ to knife
Re: POS Keyboard doesn't work zomg. How to return for warranty?

Just FYI,

I sent my phone in to HTC yesterday for exactly the same reason. It is a Sprint TP that I flashed and activated as Verizon. I was lucky enough to get it added to the VzW database, so when (if) i get it back I should be able to activate it no problem. I had to use my old Samsung i760 in the interim which I am told is 2-3 weeks. I did flash it back to the stock ROM and relock it. I'm hopeful that everything comes back AOK.

For the warranty date, if you launch EPST you will be able to see the build date and other dates for the phone. Mine was Dec 2008, so I'd rather this happened now than in a couple of months.

The details for the repair center for HTC is:

PCD
555 Wireless Boulevard
Hauppaugh, NY 11788
(800) 229-1235

Include letter with describing problem, how to contact me, etc.
UPS / FedEx, insure for full value and track.
Remove everything from phone, hard reset too.
Hours m-f 8:30 to 5pm EST
__________________
Sprint Touch Pro
Carrier: Verizon Wireless
ROM: Juicy8
Radio: VzW Release 2 (v1.03.09V)

Last edited by knife; 06-23-2009 at 09:13 AM.
Reply With Quote
  #8 (permalink)  
Old 06-23-2009, 10:09 AM
janko10's Avatar
Regular 'Geeker
Offline
Pocket PC: HTC Touch Pro 2
Carrier: Verizon
 
Join Date: Jul 2007
Posts: 342
Reputation: 160
janko10 is keeping up the good workjanko10 is keeping up the good work
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: POS Keyboard doesn't work zomg. How to return for warranty?

Quote:
Originally Posted by knife View Post
Just FYI,

I sent my phone in to HTC yesterday for exactly the same reason. It is a Sprint TP that I flashed and activated as Verizon. I was lucky enough to get it added to the VzW database, so when (if) i get it back I should be able to activate it no problem. I had to use my old Samsung i760 in the interim which I am told is 2-3 weeks. I did flash it back to the stock ROM and relock it. I'm hopeful that everything comes back AOK.

For the warranty date, if you launch EPST you will be able to see the build date and other dates for the phone. Mine was Dec 2008, so I'd rather this happened now than in a couple of months.

The details for the repair center for HTC is:

PCD
555 Wireless Boulevard
Hauppaugh, NY 11788
(800) 229-1235

Include letter with describing problem, how to contact me, etc.
UPS / FedEx, insure for full value and track.
Remove everything from phone, hard reset too.
Hours m-f 8:30 to 5pm EST
That's good to know.
Reply With Quote
  #9 (permalink)  
Old 06-23-2009, 10:16 AM
knife's Avatar
PPCGeeks Regular
Offline
Pocket PC: Sprint Touch Pro
Carrier: Verizon
Location: Detroit, MI
 
Join Date: Dec 2008
Posts: 64
Reputation: 20
knife is just getting started
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Send a message via Skype™ to knife
Re: POS Keyboard doesn't work zomg. How to return for warranty?

Quote:
Originally Posted by janko10 View Post
That's good to know.
There is a button next to "quote" called thank! DD
Reply With Quote
  #10 (permalink)  
Old 06-23-2009, 12:45 PM
codybear's Avatar
VIP Member
Offline
Pocket PC: HTC TouchPro2 CDMA
Carrier: Alltel (Verizon)
Location: Arizona
 
Join Date: Dec 2008
Posts: 1,863
Reputation: 2145
codybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIPcodybear is a VIP
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: POS Keyboard doesn't work zomg. How to return for warranty?

wow.....i never knew that!
Reply With Quote
Reply

  PPCGeeks > Windows Mobile > WM HTC Devices > HTC Touch Pro

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 08:49 AM.


Powered by vBulletin® ©2000 - 2020, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com