HTC Touch Pro Keyboard not working - Page 6

Yaggy · #1 (**permalink**) 08-10-2009, 10:56 PM

i'm going to take mine back to sprint tomorrow to have them fix/replace it. i canceled my insurance because i already used three claims in the last 12 months and the only reason i had insurance was to get new phones.. i have been back to them since canceling insurance and when they couldnt fix my treo 800 they gave me a brand new pro for free so i'm sure they won't make a big deal about not having insurance. i'm flashing it back to original sprint rom now, however i have my radio flashed to verizon's towers. should i flash my radio back too?

missmay33 · #2 (**permalink**) 08-13-2009, 03:02 AM

I have had the same issue with my touch pro...this is my 4th one in a matter of less than 4 months...and my newest one which is only 3 weeks old now has done the same thing ...it would start repeating a letter or if I hit the space bar it would just keep going. It worked for a while after I would shut it off then turn it back on but the keyboard fried again this afternoon. when I had this last one activated the rep on the phone said he had never heard of the issue and I told him well be prepared because this is my 4th phone and now its happened again. I have found no fix other than getting a new phone, and I spent over 2 hours on the phone with tech suppot when the first one did it. I am very dissapointed. I really dont like using the touch screen for texting or on the web.

crash383 · #3 (**permalink**) 08-13-2009, 08:37 AM

I am on my 3rd TP. All my issues have been keyboard related. I called Sprint to tell them about the issue and they told me that I cannot have a replacement because I have had my allottment of claims. This is BS. Now I am stuck with a non-working keyboard until Feb when I am eligible for an upgrade. This is obviously a deffect and HTC needs to deal with this.

one80oneday · #4 (**permalink**) 08-15-2009, 10:13 AM

So I went into t-mobile today to check out the tp2 (which is really nice btw but wouldn't PAY for it since it won't run wm7) and then when I leave the store my kb stops working. Makes me think t-mobile wirelessly zapped my phone to break it or something lol. Anyways mine is my original, hasn't had many other problems, and has lasted me 8 months so I cant really complain too much. Now I'd like to try to get the tp2 when sprint releases it, should I wait and give it a shot or just try to get a new tp at the repair store? I also have the chipped chrome issue

raziel · #5 (**permalink**) 08-19-2009, 09:23 PM

Ok mine is starting to have the problem. I think I'll take a trip to the Sprint Store this weekend to get it replaced. I have the TEP added to this phone.

This is going to by my 3rd Touch Pro. The second one hit the floor when I tried tossing it to the bed and it bounced off and hit the floor and the vibrate didn't work properly! I just took it to Sprint and told them the vibrate was messed up for some reason and they gave me a brand new phone! lol!!!

katpurz · #6 (**permalink**) 08-19-2009, 10:49 PM

http://forum.ppcgeeks.com/showthread.php?t=62876

There ya go...get a #6 Torx and go at it

I fixed mine...worked for a week and then died again. Basically there are 3 fragile ribbon connections and one of them is directly above the thin metal piece where the battery goes in. Once you open it up, it's obvious there was a design flaw there. (if you open the back and slap the battery out, then push battery back in, you've got a real good chance of unplugging one of the cables)

Just tonight i opened mine back up and used some heavy duty tape...next step is glue.

Oh..one more tip: once opened, don't just press down on cables to reseat them. It's best to unplug and then replug in (trust me).

blackrain · #7 (**permalink**) 08-20-2009, 12:28 AM

Soon within the next month or so htc will start shipping tp keyboards to sprint which is ground breaking news because htc allows no one to work on their phones. Also which is b.s. because the tp2 will be out around that time???? htc & sprint really dropped the ball on this one!!!!

**Rager02** · #8 (**permalink**) 08-22-2009, 12:13 AM

same prob here started repeatibg keys by three about a week ago now not working at all going to sprint 2ma

**Rager02** · #9 (**permalink**) 08-22-2009, 03:27 AM

well mines orking again thanks to dragon2,here is tip dragon2 gave me Remove battery for about 10 sec press down and hold all keys surrounding the space button for a good 5-10 sec and whala.mines began working again.hope this helps

fozmsu · #10 (**permalink**) 08-23-2009, 07:22 PM

I had the Mogul and the keyboard on that did the repeating thing and then stopped all together. The sprint service center soft reset it and it started working again, DUH. Told them it would work for about 15 minutes and then go out again. He gave it to the tech and the tech claimed they couldn't duplicate the problem even though I showed the moron at the counter that it went out again while I was standing there and showed him. Said screw it and filed claim with assurion and the replaced it for a $50 deductible. Got a refurb Mogul and the ok button on the side didn't work. Called assurion and they upgraded me to the TP for free. Sounds great doesn't it. Have a brand new TP for a few months and the g-sensor/screen goes nuts. Sprint can't deny that problem since it's flipping all over the place. Get a refurb TP a few days later and everything was fine at first. Had it less than 3 weeks and the keyboard is completely dead. Picking up replacement tomorrow. If it happens again I will sure be trying to use this as leverage to get a free upgrade.