HTC Touch Pro Keyboard not working - Page 6

**horndoctor** · #51 (**permalink**) 07-06-2009, 09:03 PM

HaHaHa
Another TP Keyboard Problem!?
Hmmmmmm......
lol

redbrown · #52 (**permalink**) 07-30-2009, 12:38 PM

Ok so my HTC Touch Pro is having keyboard issues too. Everything else works perfectly fine though. When I slide the keyboard out, the lights come on, but when I press the buttons it doesn't do a thing.

I cannot return it because I purchased it on eBay. Is there anything at all(besides soft/hard re-sets) that I can do to it to make the keyboard work again?

THANKS SOOO MUCH!

Yaggy · #53 (**permalink**) 08-10-2009, 10:56 PM

i'm going to take mine back to sprint tomorrow to have them fix/replace it. i canceled my insurance because i already used three claims in the last 12 months and the only reason i had insurance was to get new phones.. i have been back to them since canceling insurance and when they couldnt fix my treo 800 they gave me a brand new pro for free so i'm sure they won't make a big deal about not having insurance. i'm flashing it back to original sprint rom now, however i have my radio flashed to verizon's towers. should i flash my radio back too?

missmay33 · #54 (**permalink**) 08-13-2009, 03:02 AM

I have had the same issue with my touch pro...this is my 4th one in a matter of less than 4 months...and my newest one which is only 3 weeks old now has done the same thing ...it would start repeating a letter or if I hit the space bar it would just keep going. It worked for a while after I would shut it off then turn it back on but the keyboard fried again this afternoon. when I had this last one activated the rep on the phone said he had never heard of the issue and I told him well be prepared because this is my 4th phone and now its happened again. I have found no fix other than getting a new phone, and I spent over 2 hours on the phone with tech suppot when the first one did it. I am very dissapointed. I really dont like using the touch screen for texting or on the web.

crash383 · #55 (**permalink**) 08-13-2009, 08:37 AM

I am on my 3rd TP. All my issues have been keyboard related. I called Sprint to tell them about the issue and they told me that I cannot have a replacement because I have had my allottment of claims. This is BS. Now I am stuck with a non-working keyboard until Feb when I am eligible for an upgrade. This is obviously a deffect and HTC needs to deal with this.

one80oneday · #56 (**permalink**) 08-15-2009, 10:13 AM

So I went into t-mobile today to check out the tp2 (which is really nice btw but wouldn't PAY for it since it won't run wm7) and then when I leave the store my kb stops working. Makes me think t-mobile wirelessly zapped my phone to break it or something lol. Anyways mine is my original, hasn't had many other problems, and has lasted me 8 months so I cant really complain too much. Now I'd like to try to get the tp2 when sprint releases it, should I wait and give it a shot or just try to get a new tp at the repair store? I also have the chipped chrome issue

jadamuah2k2 · #57 (**permalink**) 08-18-2009, 09:48 PM

same thing is happening to me....i thought i got an upgrade going from the mogul to the TP...i was VERY wrong

amongthechosenX · #58 (**permalink**) 08-18-2009, 10:24 PM

it seems that ONLY sprint users have problems with the keyboard

I haven't seen anyone report this issue with a VZW Touch pro... hmmm...

kinda makes me glad they stuck that stupid arrow up key in between the m and n

raziel · #59 (**permalink**) 08-19-2009, 09:23 PM

Ok mine is starting to have the problem. I think I'll take a trip to the Sprint Store this weekend to get it replaced. I have the TEP added to this phone.

This is going to by my 3rd Touch Pro. The second one hit the floor when I tried tossing it to the bed and it bounced off and hit the floor and the vibrate didn't work properly! I just took it to Sprint and told them the vibrate was messed up for some reason and they gave me a brand new phone! lol!!!

katpurz · #60 (**permalink**) 08-19-2009, 10:49 PM

http://forum.ppcgeeks.com/showthread.php?t=62876

There ya go...get a #6 Torx and go at it

I fixed mine...worked for a week and then died again. Basically there are 3 fragile ribbon connections and one of them is directly above the thin metal piece where the battery goes in. Once you open it up, it's obvious there was a design flaw there. (if you open the back and slap the battery out, then push battery back in, you've got a real good chance of unplugging one of the cables)

Just tonight i opened mine back up and used some heavy duty tape...next step is glue.

Oh..one more tip: once opened, don't just press down on cables to reseat them. It's best to unplug and then replug in (trust me).