I dislike this device - Page 2

johnnymac · #11 (**permalink**) 12-24-2008, 11:24 AM

Sprint said that it's been over 30 days so that I would have to make an insurance claim. Do we have confirmation that earlier devices were recalled due to the chrome coming off from Sprint. If I could refer to a published Sprint recall document on the web, it would make my conversations with customer service go much smother. Thanks guys.

blazinazn · #12 (**permalink**) 12-24-2008, 11:24 AM

Quote:

Originally Posted by ACHlLLES

Chrome was one of many things he had problem with though right?

Yeah, but that would be enough to get the phone replaced if he's past his initial 30 days.

As Chron said, these same problems were common in the earlier builds.

blazinazn · #13 (**permalink**) 12-24-2008, 11:26 AM

Quote:

Originally Posted by johnnymac

Sprint said that it's been over 30 days so that I would have to make an insurance claim. Do we have confirmation that earlier devices were recalled due to the chrome coming off from Sprint. If I could refer to a published Sprint recall document on the web, it would make my conversations with customer service go much smother. Thanks guys.

Apparently there was a memo that went out to all sprint stores. I don't think anyone actually posted the memo on the boards but I could be mistaken. Tell them about the chrome and you should be good.

johnnymac · #14 (**permalink**) 12-24-2008, 11:26 AM

Getting back to the chrome issue, I can lightly rub my fingernail across the chrome and it comes off!

**Success100** · #15 (**permalink**) 12-24-2008, 11:28 AM

Quote:

Originally Posted by johnnymac

Sprint said that it's been over 30 days so that I would have to make an insurance claim. Do we hace confirmation that earlier devices were recalled due to the chrome coming off from Sprint. If I could refer to a publish Sprint recall document on the web, it would make my conversations with customer service go much smother. Thanks guys.

there was a recall on the TP for the chrome. And yes, they are as of now on national backorder pretty much.

**HBOOT** · #16 (**permalink**) 12-24-2008, 11:28 AM

Johnny dude, a Sprint employee posted on here that if your TP falls in a certin range of serial number , you get a replacement. I dont believe you need or can find a document however you can find the right rep to help ya I am sure

ACHlLLES · #17 (**permalink**) 12-24-2008, 11:29 AM

Bring it into one of local sprint store and show them.

**HBOOT** · #18 (**permalink**) 12-24-2008, 11:30 AM

Good idea if you are ok driving to the store...

blazinazn · #19 (**permalink**) 12-24-2008, 11:31 AM

Quote:

Originally Posted by johnnymac

Getting back to the chrome issue, I can lightly rub my fingernail across the chrome and it comes off!

Don't know how to link a single post but check out this thread:

http://forum.ppcgeeks.com/showthread...emo#post581067

Specifically, post #119. If yours looks like that, they should replace it.

gearjunkeez · #20 (**permalink**) 12-24-2008, 11:32 AM

agreed, take it into a store repair center. you still have a 1-year warranty on the phone, or you can use TEP to get a new one sent to you. the 30-day time period is just to give you a chance to change to a different phone in case you didnt like the first one.