UPDATE:Rainbow looking circle

[jah8551]

Originally Posted by ashimp1

Just found this on my phone over the weekend. Looks like I'm going to the Sprint store today. Anyone have any issues getting theirs replaced.

I went to two sprint stores today and the first said that i would have to use the htc warranty. I dont have insurance on the phone so they wouldn't do anything with it. I bought mine from a friend so i wasn't eligible to get the insurance. So i decided to try a different sprint store and they informed me that during the month of may, they will be having open enrollment for insurance and that i can enroll in that and get it replaced Friday the first! So if you didn't get insurance before, May will be the time to do it.

[smallbizguy]

Originally Posted by jah8551

So i decided to try a different sprint store and they informed me that during the month of may, they will be having open enrollment for insurance and that i can enroll in that and get it replaced Friday the first! So if you didn't get insurance before, May will be the time to do it.

THANKS for that update. How much does insurance cost? And are there any improvements with the news phones today?

[Wifi Guy]

the dreaded oil smudge screen of death...ugh. I have a great deal of experience with this. I first noticed this phenomenon on my old Touch, which luckily enough first appeared within a couple weeks of Touch Pros launch, so I let it go.

I got my TP a few weeks after initial launch...The dreaded OSSOD appeared again within 2 months. Went to sprint store, got a brand new phone for free through TEP. Second TP, OSSOD'd on me a month later. Went to sprint, got a brand new TP with TEP.

My third TP lasted a good while, maybe 4 months, then one fateful day, OSSOD...This was last week. Back to sprint store I go. Some moron rep there tells me, 'oh thats normal, blah blah, you can barely see it etc etc' I said, umm no its not normal its a complete defect of product. I dont pay 300 bucks for a touch screen phone to have its screen geek out on me. She spitefully replies 'well I can file a ticket but they wont do anything.' And I come back, guess what, they order my 4th TP I picked up TP #4 yesterday...Only sucky thing is nowadays I guess they have refurbs, so no more brand new TPs with box full of free accessories On the up side this new TP was manufactured Jan 29 09 so maybe they fixed some bugs. Ill let yall know.

PS dont give up, dont take no on getting this replaced FOR FREE. It is a defect of product, not normal, not from sun or farting or any other BS excuse. I BABY my phones, always use screen protectors, never dropped a single TP even once. The OSSOD just randomly manifests itself.

[ashimp1]

Just got back from my local Sprint Store. They attempted to replace my screen however were not able, guess since I have TEP/Insurance I recieved a brand new TP w/box and all accessories. They even let me keep my old battery when I asked. Hopefully I will not have this issue again.

[CareTake12]

Wow... this thread is still alive......

Anybody that is having insurance issue... just email ecare and asked to add insurance... Wait a week and report it! Gluck everyone!

[dmauin717]

i took my tp to my local sprint store a few weeks ago and they said the chrome is cracking from when i dropped it. and they didnt know anything about the email

[stravy]

having the same problem with my touch diamond. first saw this flaw on a replacement phone they tried to give me in the store for another problem i was having with my diamond. now my phone started having the problem this past weekend. and i treat my phone with kit gloves. glad to see that i am not the only one with the problem. http://forum.ppcgeeks.com/showthread.php?t=66509

[nyclegend20]

this happened to
two of my touch pros and now my diamond

tech support told me why it happens
HTC told them it happens when you put too much pressure on the screen with your face
the oils and heat make the spot.

that is ridiculousi never seen this issue with any other phone ever

[gimme5]

Originally Posted by nyclegend20

this happened to
two of my touch pros and now my diamond

tech support told me why it happens
HTC told them it happens when you put too much pressure on the screen with your face
the oils and heat make the spot.

that is ridiculousi never seen this issue with any other phone ever

I don't buy that explanation they gave you.

I don't even think it's oil. And I still don't understand why it can only be seen under fluorescent lighting.

[jc8320]

i took mine into sprint store yesterday and they said it's from the sun.

I kinda laughed and said no it isn't. They're giving me a replacement phone since it's under 1 year warranty. I hope i don't have to pay anything..