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Re: I am extremely dissapointed with Sprint customer service! (long thread)
lol then they will make another story that they have separate inventory for replacement and this is for sale only and that its back ordered? - this is what sprint store told me not best buy but you never know.
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Sprint: SPH-460-->SPH-A660-->PPC-6700--> PPC-6800--> Touch Pro-->Touch Pro2(retired)
Switched to Android on June 26, 2011 -Current device: HTC EVO3D |
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Re: I am extremely dissapointed with Sprint customer service! (long thread)
i'm working on my 3rd pro and the sprint store tried that crap with me but as they were filling out the ticket,3 brand new ones arrived via the ups truck!as far as the op,trust me on this:go the *2 route.as i type,i'm looking for my personal sprint care agents' email to give to you(don't abuse it)as i got my pro for $79.99.
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Re: I am extremely dissapointed with Sprint customer service! (long thread)
I just called sprint to exchange a defective Touch (vouge) for my wife. They asked what phone I wanted and I suggested the Touch Pro, they said one moment, and I was then offered a TP but told I would ahve to wait 2 - 3 weeks. As I did not wish to wait I asked for the Diamond and it will be here in 3 - 5 days.
No raising of voices, no pleads, no problems. I have been very impressed with Sprint, I have a TP, a Q9c, and now a Diamond coming on my account. 3 lines. They have turned around, do not blame Sprint when Best Buy gets involved. Mobo |
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Re: I am extremely dissapointed with Sprint customer service! (long thread)
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Re: I am extremely dissapointed with Sprint customer service! (long thread)
I guess I should partially blame Best Buy for this too as this wouldn't be a problem if they actually kept some Pros in stock. Even HTC should get some of the blame for shipping defective phones. I still think Sprint is at least partially responsible for my situation but that is not what I meant for this thread to be about. I just want an answer to how I can exchange my Pro.
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Re: I am extremely dissapointed with Sprint customer service! (long thread)
don' sell yourself short.i am giving you good advice so try it.all they can do is say no.and when you follow my advice and you get your new phone,just come back and click that thanks button.
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Re: I am extremely dissapointed with Sprint customer service! (long thread)
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Re: I am extremely dissapointed with Sprint customer service! (long thread)
I apologize that you are not having a pleasant experience. Here is what you can do.
If you have TEP, you only have to pay $50 deductible if you are filing a claim through Asurion for LOST, STOLEN, MOISTURE DAMAGE, OR PHYSICAL DAMAGE instances. That can be done by calling Asurion at 1800584366 or by filing a claim on-line at www.phoneclaim.com. If it is not one of those problems, (which I don't beleive it is from reading your post) you can take it to any authorized Sprint Service and Repair Center and have it repaired or if they can not repair it at that time (because they don't have correct parts, tools, etc.) they may exchange it for you at that moment or order a replacement if it is in stock. The latter being the bigger problem where everyone is low or out of inventory. Third option, if you live too far from a Sprint Authorized Service and Repair Center you can do self-service exchange. Go to www.sprint.com/storelocator type in "000000" and check the Repairs button. A message will pop up stating that, "There are no repair centers within 50 miles of your location. Please use our Self Service Phone Replacement option". Click on that link to order the replacement yourself. Keep in mind that you will be responsible to send back the broken handset yourself and if it is not recieved, you may be charged for that handset. Hope this helps! ***EDIT*** Here is the direct link to the self service option. https://indirect3.sprint.com/apps/ad...&withinRange=N Last edited by MrHawaii; 11-22-2008 at 09:26 PM. Reason: More info. |
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Re: I am extremely dissapointed with Sprint customer service! (long thread)
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Last edited by Dr.8820; 11-22-2008 at 09:30 PM. |
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