[MrHawaii]

I apologize that you are not having a pleasant experience. Here is what you can do.

If you have TEP, you only have to pay $50 deductible if you are filing a claim through Asurion for LOST, STOLEN, MOISTURE DAMAGE, OR PHYSICAL DAMAGE instances. That can be done by calling Asurion at 1800584366 or by filing a claim on-line at www.phoneclaim.com.

If it is not one of those problems, (which I don't beleive it is from reading your post) you can take it to any authorized Sprint Service and Repair Center and have it repaired or if they can not repair it at that time (because they don't have correct parts, tools, etc.) they may exchange it for you at that moment or order a replacement if it is in stock. The latter being the bigger problem where everyone is low or out of inventory.

Third option, if you live too far from a Sprint Authorized Service and Repair Center you can do self-service exchange. Go to www.sprint.com/storelocator type in "000000" and check the Repairs button. A message will pop up stating that, "There are no repair centers within 50 miles of your location. Please use our Self Service Phone Replacement option". Click on that link to order the replacement yourself. Keep in mind that you will be responsible to send back the broken handset yourself and if it is not recieved, you may be charged for that handset. Hope this helps!

***EDIT***
Here is the direct link to the self service option.
https://indirect3.sprint.com/apps/ad...&withinRange=N