Quote:
Originally Posted by xxxjdoggxxx
I guess I should partially blame Best Buy for this too as this wouldn't be a problem if they actually kept some Pros in stock. Even HTC should get some of the blame for shipping defective phones. I still think Sprint is at least partially responsible for my situation but that is not what I meant for this thread to be about. I just want an answer to how I can exchange my Pro.
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i believe that worst buy gets all the blame.yes,it's a sprint phone but who sold it to you?i would only involve sprint after i emailed worst buys' corporate office and nothing gets done.but i said it before and i'll say it again:RETURN YOUR PHONE TO PLACE OF PURCHASE.refuse to leave until something is done.call *2 and say that you want to cancel.if you don't want to do those 2 things,i don't know what else to say(or type!).the title of this thread is poor sprint customer service so now you're going to get alot of people doing what i did.sure worst buy got the pro first,but search my name and you will see that i warned people not to go there(worst buy).i got 3 different pros(this 1 is working somewhat),but my 1st came from telesales with next day delivery on 10/31 and when i went to the sprint store to exchange my 2nd,the guy just took the phone and batt cover.now i have 2 batts,headsets and the whole nine.sprint rocks!