[SOLVED: nueKBLight] Quest to modify the timeout for hardware keyboard. - Page 10

jupiter · #91 (**permalink**) 02-02-2009, 04:04 AM

i cant believe htc manufactured this to only stay on for 6 seconds

TheDempster · #92 (**permalink**) 03-06-2009, 04:02 PM

This thread was started the middle of November, and it is now the middle of March. 41/2 months, and no one has been able to solve this. I vote that we all send HTC and email about this problem. There is strength in numbers.

Here is the HTC support link http://www.htc.com/www/CS_Mail.aspx

The Email I just sent reads is follows:

There is a major flaw in your CDMA HTC Touch Pro product.
The slide-out hardware keyboard back light shuts off in 10 seconds or less
(unacceptable in dark environments).

I am a part of a large user consortium that is requesting a fix for this major flaw.

A cab file that allows the user to set his own hardware keyboard back light time-out is the most desired solution, or a file to replace an existing driver file would be acceptable.

The Phone is almost perfect accept for this annoying function.

Expect more emails from frustrated users. Please reply so that I may forward your response up to the many forums PPCGeeks,XDA Developers,Sprint Users, Verizon Wireless users,Howard Forums, HTC Wicki and the like.

There are many threads about this major problem at many of these sites.

You may even want to post a reward for one of the bright developers at these sites to come up with a solution if your technical staff cannot.

Please search the forums to view the many, many users that are plagued with this problem.

Again, a response is requested.

Please copy and paste the body of the message that I sent, and bombard them, with emails.

Power to the people

**Cicatrize** · #93 (**permalink**) 03-06-2009, 04:23 PM

Sorry, research on this was postponed while I was working on my budget app. lol

**GhettoBSD** · #94 (**permalink**) 03-06-2009, 07:36 PM

according to some people on this forum, you are a joke for attempting to make HTC change anything for you. Apparently, unless there is a 100% consensus and similar call to action, nothing is worth doing.

hahaha

that being said, i'll email them too :P

thanks

* tried sending email website gave an error. will try again from home.

lbjohnny · #95 (**permalink**) 03-06-2009, 09:07 PM

emailed them 2X

lbjohnny · #96 (**permalink**) 03-07-2009, 11:29 AM

emailed back from: Christy [info@htc.com]

"Thank you for your inquiry about the keyboard backlight settings on the device.

We understand it is can be frustrating to not have keyboard backlight settings on the device. This is a power saving feature on the device, but the keyboard will light back up when you press another key. As for any updates to change this, it would need to be requested by the carrier.

HTC cannot implement any software upgrades without the carrier's approval. We apologize for any inconveniences this may cause you. I hope we have answered your question in detail. Feel free to contact us again if you have any further questions."

http://www.america.htc.com
http://www.htcwiki.com[/quote]

**chronster** · #97 (**permalink**) 03-07-2009, 11:45 AM

so in other words "Call Sprint about this." and when you contact sprint about it, sprint will probably say "This is something only HTC can fix. Call them."

jucytec · #98 (**permalink**) 03-07-2009, 12:48 PM

Quote:

Originally Posted by marcus_cruz

Anyone have IDA Pro ? It handles PPC's fairly well.

I have IDA Pro

jucytec · #99 (**permalink**) 03-07-2009, 01:12 PM

I'm not sure why someone would go through decompiling a DLL rather than creating a program to keep alive the keyboard. NueRom's NuePower/Backlight seems to control the KB Backlight timeout fine...

Decompiling a DLL won't exactly give u the original source code, it's usually a very low level structure, and functions which you'll have to reverse engineer first before you can start making some changes...

Even if this was simple, you'll still need to study the code, it's not like decompilers restore the comments that was in the original sourcecode.

My 2 cents.

**OR78** · #**100** (**permalink**) 03-07-2009, 02:06 PM

Quote:

Originally Posted by lbjohnny

emailed back from: Christy [info@htc.com]

"Thank you for your inquiry about the keyboard backlight settings on the device.

We understand it is can be frustrating to not have keyboard backlight settings on the device. This is a power saving feature on the device, but the keyboard will light back up when you press another key. As for any updates to change this, it would need to be requested by the carrier.

HTC cannot implement any software upgrades without the carrier's approval. We apologize for any inconveniences this may cause you. I hope we have answered your question in detail. Feel free to contact us again if you have any further questions."

http://www.america.htc.com
http://www.htcwiki.com

[/quote]

I got the same respons word for word

Thank you for your inquiry about the backlight settings on the keyboard.

I understand how frustrating it can be to not be able to see the keyboard when attempting to type on your phone. However, we currently do not have a way to change the keyboard backlight settings on the device. I have forwarded your file so that it can be reviewed by our engineers so that in a future build of the CDMA devices, there may be a fix available. I do apologize for any inconvenience that this may have caused you.