Son...Of...A....B&*CH!! - Page 2

MidwestDrummer · #11 (**permalink**) 11-14-2008, 02:36 AM

Quote:

Originally Posted by saumaun

You have it in writing, right?

Call them and tell them you have email records of an offer, and you would like your Pro as agreed. If they say no, whip out this legal info:

They are legally bound to the offer, as a revocation must be communicated before an acceptance is made.

Legally bound? I understand it may be a d*ck move by Sprint, but legally bound? Can you show me where?

land2634 · #12 (**permalink**) 11-14-2008, 02:50 AM

Quote:

Originally Posted by MidwestDrummer

Legally bound? I understand it may be a d*ck move by Sprint, but legally bound? Can you show me where?

Yessir, contract law in action

**[sammich]** · #13 (**permalink**) 11-14-2008, 03:00 AM

Quote:

Originally Posted by MidwestDrummer

Legally bound? I understand it may be a d*ck move by Sprint, but legally bound? Can you show me where?

Yes, that is contract law. Oral or written, they have to perform what they offered.

land2634 · #14 (**permalink**) 11-14-2008, 03:06 AM

Especially since it is written. I'm sure the OP can get someone to help him.

afx · #15 (**permalink**) 11-14-2008, 02:03 PM

Just called retention's they are escalating it but it doesnt look good for me

Twinsen · #16 (**permalink**) 11-14-2008, 02:11 PM

Ouch, that sucks. But I had to pay full price (well, 2-year contract that renewed my 1250 SERO though) which came to $428. About to sell my Mogul today for $170 though, and then I have to wait for my $100 mail-in rebate to come back, so in the end, it'll only be $158 down the hole.

gearjunkeez · #17 (**permalink**) 11-14-2008, 02:33 PM

my advice - be patient with them. I was trying to get my 6700 upgraded to a Mogul after 2 bad replacements. It didn't work so they sent me a 3rd, then 4th replacement 6700. the 4th one actually sparked and started smoking as soon as I put the battery in and powered it up. They then replaced it with a brand new Touch Pro... for free. Oh - and yes, they took back a phone replacement offer one time as well. I got my deal through advanced tech support.

Dorenda · #18 (**permalink**) 11-14-2008, 02:45 PM

File a complaint with the Better Business Bureau. That worked for me when I had several issues with sprint before. You can file a complaint via their website at www.bbbonline.org Sprint will always cooperate when you have a complaint filed against them.

afx · #19 (**permalink**) 11-14-2008, 04:16 PM

I think ill do both of the above mentioned

Thanks for the help guys!

MightyM0use · #20 (**permalink**) 11-14-2008, 04:24 PM

Quote:

Originally Posted by afx

Just called retention's they are escalating it but it doesnt look good for me

I got a similar call after an email offer. I simply told him that I had a long string of e-mails showing that I had been promised a Diamond in return for my Touch. He asked me to forward them to him. He called me back 2 minutes later and said that they were going to have to abide by the offer I had been given and he would just have to figure out a way to make it work. He had offered for me to pay full price for the Diamond and then I would get a credit on my bill for the Touch when it was returned. I told him that I didn't want to in effect prepay my bill for that large an amount and then I told him about the e-mail's that I had. I now have a nice shiny new Diamond because I had the e-mail proof.