[gearjunkeez]

my advice - be patient with them. I was trying to get my 6700 upgraded to a Mogul after 2 bad replacements. It didn't work so they sent me a 3rd, then 4th replacement 6700. the 4th one actually sparked and started smoking as soon as I put the battery in and powered it up. They then replaced it with a brand new Touch Pro... for free. Oh - and yes, they took back a phone replacement offer one time as well. I got my deal through advanced tech support.