Quote:
Originally Posted by afx
Just called retention's they are escalating it but it doesnt look good for me  |
I got a similar call after an email offer. I simply told him that I had a long string of e-mails showing that I had been promised a Diamond in return for my Touch. He asked me to forward them to him. He called me back 2 minutes later and said that they were going to have to abide by the offer I had been given and he would just have to figure out a way to make it work. He had offered for me to pay full price for the Diamond and then I would get a credit on my bill for the Touch when it was returned. I told him that I didn't want to in effect prepay my bill for that large an amount and then I told him about the e-mail's that I had. I now have a nice shiny new Diamond because I had the e-mail proof.