Re: TP Locking Up Overnight
 

I agree. You do not fix a problem with a band-aide fix or duct tape. You resolve the root problem.

For some of us turning the phone off is not an option. I work in the medical field and often I am "On-Call" at night and weekends.

I'm sure if your loved one pa$$ed away because the On-Call person had their phone turned off to keep it from locking up ... you'd not be too happy about it.

It's simple ... do whatever solution works for you, but keep focused on fixing the problem so the phone works the way it should. like all my others did.

Ps. Why does p a s s e d translate to p***** ... ? is it because it has the word a$$ in it?

Re: TP Locking Up Overnight
 

Take it into a Sprint Repair center - this issue will definitely get heard if you people stop "cooping" with a malfunctioning phone!

Re: TP Locking Up Overnight
 

Who said anything about turning the phone off????

Re: TP Locking Up Overnight
 

Well you shouldn't have to leave it on, with the screen lit up either.

A frozen phone can mean life-or-death, for some people.

Imagine if your phone froze in the middle of the night, and it was a call to tell you your father was dying in the hospital, but you didn't find out until the next morning, after it was too late, because your phone froze.

Unforgivable. I would sue HTC if that happened to me, and I bet I would win, with all the supporting evidence, (phone logs, posts, comments, etc.)

Re: TP Locking Up Overnight
 

If the phone doesn't freeze by leaving it on while it's on charger, I don't have any problem with it.

Knowing this solves the problem, and decide to leave it as is (by letting it goto sleep when it's charging), taking a chance on crash, sounds like a personal problem to me.

Not saying it's a solution, but saying it would work for me as long as it does not crash by leaving it on.

I have no clue if it actually works or not but I'm giving it a try.

Re: TP Locking Up Overnight
 

You have no problem with a huge defect? You have to "trick" the phone not to crash, essentially.

I guess, like mentioned earlier, to each their own, but I personally think the consumers of HTC devices let them get away with murder.

Re: TP Locking Up Overnight
 

I too need to have a line of contact open at all times for work and the family. My TP has locked up once (about a month old). At the time I had a wifi connection with EVDO off, radio on.

I could be way off base but it might be a windows 6.1 problem. There are alot of treo 800 users that are having the exact same problem.

I wonder if any people have had this happen with the older touch with the 6.1 upgrade?

Re: TP Locking Up Overnight
 

Ofcourse I don't like it, but it's windows mobile phone, and itself says alot IMO.

I'm saying if I don't miss any calls by leaving the phone on while I'm charging it, I'm fine with it.

Re: TP Locking Up Overnight
 

Interestingly-enough, the WM6.1 upgrade is what FIXED this very problem on the Vogue/Touch.

It's not Windows Mobile, afaik--It's HTC. Other devices by other manufacturers don't exibit the same problems. Treo = HTC. I haven't heard of the Omnia or X1, or Epix, or (insert all non-HTC devices here.)

Sounds like a driver problem to me.

Re: TP Locking Up Overnight
 

We are saying the same darn thing too. ANY phone should be able to be left on the charger and not lock up or miss any calls. It's been that way since my very first banana/bag phone.

It's a perfectly reasonable expectation of users that if they leave their phone ON and charging it should NOT lock up at night, for any reason.

It's when you leave your phone ON and charging at night only to find when you wake up that your phone has locked up and requires a reset to wake up. THEN when it's back to normal you find that it never even CHARGED while on the charger ... and locked up.

The proposed solution to avoid having the phone lock up while charging was to turn the phone off. that's NOT a solution, but ahorrible work-around because ..... YOU MISS CALLS ! No phone wil ring if turned off.

I'm in double jeopardy here because I work on-call every 4 weeks and I also have a father who is in Hospice at the moment. I can afford to miss ZERO calls.

My solution (work-around) is to NOT charge my phone at night. I charge it while driving to.from work and if it's low I USB charge it while I'm sitting at my desk.

Can ya hear me now? Apples to Apples ... Oranges to Oranges ... We all fall down.

Re: TP Locking Up Overnight
 

So you are saying it doesn't work?

If so, didn't you just say so!!

Re: TP Locking Up Overnight
 

Oh, I think you misread the proposed solution. He said that he basically told his device to stay ON, and not "fall-asleep," after a certain timeframe, while on the charger.

Yes, this prevents the Touch Pro from crashing, but at the same time, it's unacceptable, and not all Touch Pros do this, making me think it's a hardware issue. If yours does this, return it.

Mine never crashed once, unless I was running an intensive application in the background, (a battery logger.) Otherwise, it was fine. I still had a miriad of other problems though--so I returned it, completely. I feel sorry for people who picked up the Pro, and are diappointed with it, but are STUCK in their 2-year agreements. To those who are happy, more power to you.

Re: TP Locking Up Overnight
 

Well I was off today so I experimented with the phone. The phone charged up all the way without a problem. The problem occurs after the phone is fully charged for me at least. After the phone was fully charged I kept it plugged in and after about an hour the phone locked up. I did a soft reset and the phone which was fully charged dropped down to about 75% batter life. I will try this again but the thing that sucks is that it doesnt happen all the time so it might be hard to duplicate the problem.:???:

Re: TP Locking Up Overnight
 

I, like the rest on this thread have had "freezing up while charging" issues. At first, I thought I had a defective phone so I had it replaced. Two days later, the same issues arrived. That's when I came to this forum looking for answers. I took the advice on this thread and unchecked the two boxes. Two weeks went buy and I had no more problems which was great cause it had been locking up just about every other night. That is, untill this morning. Woke up, grabbed my phone, and sure enough, it was frozen. Had to remove my battery to get it to work. So I am letting everyone know that the good news is that unchecking those boxes helps, but it doesn't sove the problem.

I think we all agree that this issue is related to the battery and overheating. So, my next question is........
If one purchased a more powerful battery with an extended door to fit said new battery, could that solve the issue? I mean my current battery lasts about 8 hrs with very very light use. I have to charge 3-4 times a day when I actually use its functions such as playing music, texting, talking, and internet. The battery is so poor it's on the verge of unacceptable. So I was wondering if the weak batter contributes to the locking up while charging? I know that sounds dumb seeing as it's connected to an outlet but is it possible the battery can't handle the juice after so many hours of charging overnight?

Re: TP Locking Up Overnight
 

If anything, a bigger battery would make the problem worse. The charging circuitry would heat up more.

Your best bet is to find a lower-amperage charger, like a 500mA. People seem to have less problems when they charge it much slower. You could also charge it via USB, which is between 250mA and 500mA.

Ridiculous that you guys have to band-aid such an expensive device. I got out while the going was good.

Re: TP Locking Up Overnight
 

Did a hard reset 3 weeks ago, haven't seen the problem since.

::Knocks on wood::

I know I just screwed myself by posting that. ](*,)

Re: TP Locking Up Overnight
 

Just got my first lockup with my replacement phone - this one has a build date of 10/16 though, so its older than my previous.

I am planning on going back in tomorrow to get it replaced, but tell me is there really any hope? Do any of the touch pros seriously NOT have this problem? I love this phone a lot, but good lord I cannot have lockups.

To my knowledge this is what happened:
Went to bed around 11:45pm, set my alarm, turned volume up, went to sleep. Woke up at 4:41AM thanks to a lovely e-mail from my boss, read it, then turned the phone back off and went to back to sleep.

Woke up at 7:08 am (8 minutes after my alarm was supposed to go off). Touch Pro was lockedup with the solid ring...WRoD (White Ring of Death?).

Is there any hope? Serioisly?? :( I plan on taking mine back regardless to try to make them more aware of the problem. I don't want a damn freezing phone!

Re: TP Locking Up Overnight
 

If it makes you feel any better, I have a Sprint TP activated on Verizon with the leaked VZ ROM & it has never frozen up once.

~John

Re: TP Locking Up Overnight
 

Mine has only frozen once or twice in the 1.5 months I've had it. But just cuz I said that now watch it'll do it again :p

Re: TP Locking Up Overnight
 

LMAO. Mine did this last night. I didn't know it was such a huge issue. Im glad i was lurking the site.

Re: TP Locking Up Overnight
 

LOL, I was thinking the same thing. I'm sure mine will freeze up today some time........

~John

Re: TP Locking Up Overnight
 

If you have a freezing Touch Pro, please do all of us a favor and take it into your Sprint store. They NEED to be made aware of this problem!

Re: TP Locking Up Overnight
 

I honestly think alot of people are blaming the phone for a problem thats been with windows mobile for ages. these phones are mini computers, computers sometimes crash. that doesn't mean that the hardware is bad. the uncheck solution completely solves one reason the os can lockup, but to assume that all other reasons for the phone to lock up would be fixed as well is kidding yourself. I have a ton of custom software on my phone and I have never had that lockup happen unless I forget to uncheck that box after flashing a new rom.

I will say this though, I use the charger from my mogul since it has a longer cord i can pick up the phone without yanking the charger out of the wall.

also every night I check to make sure my alarm is set, kill all programs running in the background, and then turn the screen off via the power button and set the phone on my nightstand face down. (the lcd is distracting when I try to sleep).

of the people that had a freeze happen after unchecking the box, how many of you make sure to kill all running programs every night before you go to sleep? I am a business analyst and I am paid to find trends in situations. the biggest trend I see here is that when people have locking up phones, I never hear anything about them making sure to kill running programs when they are done with them.

The same goes for people on PC's I get calls from friends about their computer locking up all the time and acting slow, and when I come over to troubleshoot. they have usually between 20 instances of IE open, along with everything else they used within the last centuary.

just make it part of your routeen to open the task manager and kill all running programs and that will save you hours of headache later on.

Re: TP Locking Up Overnight
 

For what it's worth, I'm pretty anal about closing all my programs but I still experienced the lockup a few times before I did a hard reset.

There are a number of different theories floating around in this thread as to what could be causing it. My personal theory: It has something to do with the alarm clock being set.

That's when I first saw it. I hadn't used my phone as an alarm. The first night that I did, it locked up. Could be a combination of installing the flip clock with other programs, but that's just my theory.

I don't buy the whole heat issue thing because I keep my room pretty cold at night. Wifi is off, no processes/programs running, screen is turned off via the power button, face up.

Re: TP Locking Up Overnight
 

I ALWAYS make sure I have no programs running before I go to sleep. In fact I don't really have any programs that run. Since I got my replacement it has been completely stock with no tweaks. Still freezes.

I am wondering if it's possibly the wallcharger or the alarm. Hard to say though, but I will try to take this one back again since it wasn't even a new one to begin with.

Re: TP Locking Up Overnight
 

If thats the case, the one big difference I can see (if my assumption is right) is that I am using the mogul charger. and the rest is most likely using the stock charger.

I am also using YFJ 4.0 rom and have been for a while so some driver fixes or reg tweaks on that may be helping me. I never seem to have enough time with my 7 month old and a wife to make my own rom these days.

Re: TP Locking Up Overnight
 

I use the alarm clock as well and it's been working fine. Same with the Touch I had before it.

I'm using the stock charger, but recently I changed out the short USB cable with one I found from an old Sony Cybershot digicam, which is longer by about another foot. The only weird thing I noticed with that one is sometimes when I wake up the screen is on but dim. Usually the screen is off. It only did that a few times and when I started paying attention to it, it stopped doing it (go figure). But no lockups.

Re: TP Locking Up Overnight
 

I have had multiple lock ups on two different sprint touch pros and I have never, ever used the alarm function once. I wouldn't even know how to set the alarm.

I do see two interesting things looking back through this thread...

1. we all seem to be using the stock charger accept for cornelious2 who has had no problems. Possibly it's not the phone, battery, or sim card. What if it is a charger issue. I mean that's when the problem always goes down, when plugged into the charger.

2. It seems most have purchased their phone from BestBuy. Just trying to look for some type of pattern.

Re: TP Locking Up Overnight
 

So much for my theory ](*,)

Using stock charger/cable and bought mine from best buy...

Re: TP Locking Up Overnight
 

I don't think it's the alarm either. I have four different recurring alarms set in mine (although I use SPB Time for my alarms) & it never freezes up.

~John

Re: TP Locking Up Overnight
 

Its when you have a program running all night. I had my wmwifirouter running. This also was the case with my mogul. Its not a phone people its a mini computer. lol. i cant wait until one of these phone company become brave and make a new name for winmos and iphoneish phones. This has been long over do give them a diferent name.

Re: TP Locking Up Overnight
 

Ohh, it all makes sense now - it crashes when a program runs all night! Great, now what is the cause when you don't have a single program running at all and it crashes?

I guess it is no longer when a program is running all night then eh?

Re: TP Locking Up Overnight
 

well, I have been wanting a dock charging station (iphone like) for my touch pro to replace the stock charger. Now I have an excuse to purchase one. I believe "seidioonlie" has one for the Sprint TP. I'll let you guys know the results after a couple of weeks.

Re: TP Locking Up Overnight
 

The hard reset I did a while ago needs to be done again.

It's been a few weeks since it initially started freezing EVERY night. I've got a few posts in here a ways back that described what I ran in to... it's not the long term on the charger, or the heat, it's being on the charger in standby that makes it freeze. My reasoning is that I had it sitting overnight, and it charged fully. I woke up about 45 mintues before my alarm was supposed to go off, and checked the phone by pushing the power button and it woke up fine. Great, I thought. Pushed the button again to put it back into standby. 30 minutes later (still, 15 minutes before the alarm was supposed to go off), I wake up again, and check the phone -- it's frozen.

I did a hard reset, because the other tweaks did not seem to help. Tada! Problem resolved. For a while anyway...

A couple of weeks ago, my hardware keyboard 100% died and I attempted a hard reset to correct the problem (which it didn't, by the way. Sprint says a new one should be here, oh... three days ago)... Just yesterday morning, I woke up to a frozen touch pro AGAIN.

In the time between the hard reset that fixed the problem, and now... I often leave BeejiveIM running overnight, signed in to two AIM accounts and an MSN account. Normally, this kills the battery at about 10% an hour over the normal drain of about 6-8%... so needless to say, I can't leave it on while I'm at class or work, but it's fine because I can get on PC there. It always ran (mostly) fine overnight! The TP never locked up, Klaxon always kicked in and woke me up in the morning. Granted, I'd often check Beejive and see one or two of the accounts signed out, at random, but who knows what really causes that. Nothing else has changed in this time.

Same sort of issues now. I had an alarm set to remind me to go to work (at 1pm). Phone was sitting on the charger, it ran just fine overnight. I checked it to see the time, at about 12:55. Hit the power button to put it into standby. Hopped on my PC to check my e-mail and poke around here before leaving for work. I thought, surely, more than five minutes have gone by... Sure enough, PC clock says it's 1:08 and the alarm never went off. TP is frozen again.

It seems to freeze most often in the 1 minute period before the alarm is supposed to go off. I use Klaxon for my alarm, and have noticed sometimes the screen will turn on when the clock changes to 1 minute before the alarm.

Still, even without Klaxon on the phone, it freezes. I just put up with it at this point, I'm still on the stock Sprint ROM. I recently re-flashed to the Telus radio (which is much better, by the way! Do it!)

I want to reflash to Juggalo's ROM, but I don't like the way it looks, nor do I like how he has removed the stock Sprint applications... I actually use Sprint Navigation, SprintTV, and deal with the issues with PictureMail because I don't want to pay for sMMS. The HTC black theme should bring it back to close enough, and give me the automatically resetting flip clock that I really want, so I'm considering trying it. The hard reset in the process of reflashing is likely to stop the freezing issue for a while, by then, I hope I can have my diamond with a cosmetic keyboard exchanged for a pro.

Re: Lockup while charging
 

Mine locked up this morning, and I can confirm I have both these options unchecked. Also, I don't have any programs running from the storage card. The only thing that is possible is that I have s2u2 running with a wallpaper stored on the storage card, and the second today screen also has a wallpaper from the SD. Other than that, I'm still locking up like some others. This is NOT the answer unfortunately Oh yeah...I also did a hard reset yesterday after I switched back from the Dream 0.1 rom to Ivan's 1.3 on the sprint touch pro

Re: TP Locking Up Overnight
 

I'm about a week into my new HTC Touch Pro and it has frozen on me twice. I'm not even doing anything crazy on it. Just making normal calls and texts mostly.

I had it charging. I hit the button on top to check if I missed any calls and then hit the button on top again to let it go back to sleep. Next time I checked the phone, it was frozen.

Re: TP Locking Up Overnight
 

My wife's locked up last night, not letting the alarm go off. I woke up to my alarm - an hour later than she should have woken up. That is quite frustrating. I picked up her phone, hit the power button to wake up the screen, and it asked for her password. The time said 2:33am. It let me type in her password, and press unlock. The unlock button highlighted as normal - but nothing happened.

We went to bed at 11:30pm. Before putting the phone down, she set the alarm (don't ask me why she doesn't just set it once and leave it alone).

Right before that, I had been watching a video on YouTube, and afterwards, I used the close all "X" to make sure all items closed as her battery was at 84-ish percent and I didn't want it to drain so she wouldn't have to charge it the next day.

I have read through a few pages of this thread, and I think the general theme of it is that people's TPs have been freezing/locking up while charging the phone. We didn't set it to charge overnight. Somebody mentioned that perhaps it's doing this while a program is running. There shouldn't have been any programs running, unless she didn't hit ok on the clocks & alarms.

Another thing I just remembered is that after I did a soft reset, the first thing to come up once TF3D loaded, was an error about VoiceCommand not having enough memory. She didn't even have VoiceCommand on yet. I went to its settings and turned VoiceCommand on after that to try to recreate the error. I was not able to.

Has anyone else had any of these issues? We're about a week or so into her having this phone, so I don't want to wait too long to find out this is going to keep happening a few months down the road.

Phone freezing/battery draining overnight while charging
 

I've had this happen two or three times so far. I was off work Sunday so I wasn't really using my phone much, and at the end of the night, I had 8/10 bars left on the battery. Everything on the phone is untouched, other than the registry edit for improved battery life.

Anyways, I woke up late for work today because my alarm on my phone never went off. The LED light on the circular button was a constant on, indicating that the phone was fully charged. I went ahead and pressed the power button to get the screen on and nothing happened, and the LED light still stayed on. Slid the phone open, same thing, nothing happened.

I did a soft reset, and although my phone had been on the charger overnight (from 2am to 9am), it showed 2/10 bars for the battery. I'm using the OEM home charger for it.

Any idea as to what it could be?

edit: nvm thanks for the merge, 6 pages of reading and no definite answer, booo to htc =[

Re: TP Locking Up Overnight
 

Threads merged.

late,
Coz

Re: TP Locking Up Overnight
 

I tried to purchase a new charger (I said I would in an earlier post) to see if that was the problem. I purchased a really nice docking charger for my TP. Well...... day 2 it locked up while charging overnight. So that about does it, I have tried everything and every suggestion on this forum!!!!!

1. I have tried 2 different TP's.
2. I have tried 4 different batteries
3. I unchecked all boxes suggested
4. I always make sure there are no programs running in the backround.
5. I never even added so much as a contact to my 2nd TP (straight out of box, nothing added) and still it froze the 3rd day.
6. I did a soft reset
7. I did a hard reset
8. I used the stock charger and also tried a 2nd non sprint/HTC charger.
9. I took out the sim card
10. NOTHING WORKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Well it seems there is only 1 last option, well at least for me so far. I now charge my TP overnight and do not allow the screen to ever go dark. I unchecked both the "today timeout" and "Turn off device if not used for" as well in addition I unchecked a 3rd box, "Turn off backlight if device is not used for." This means now that when I charge overnight, my screen will always stay lit. It can't lock up if I don't allow it to. I have not had a problem since. Well "YET" is probably a better statement. I don't mind because It will still charge fully by the time I wake up. Stay tuned..................