Re: Touch Pro Shutting OFF
 

It's an issue that has been discussed.

http://forum.ppcgeeks.com/showthread.php?t=42380

Try the things suggested in that thread.... with the steps I did I haven't had a lockup since. *knocks on wood*

Re: Touch Pro Shutting OFF
 

Yes, i did a search and just saw the thread. To the OP is your phone turning off while on the charger or on battery power?

Re: Touch Pro Shutting OFF
 

My phone wasn't charging last night, I understand if it was charging because it get really hot. But the weird part it wasn't....

Touch Pro Freezing Overnight
 

So I've had a problem with my phone basically freezing overnight. I noticed when I woke up on Sunday that my alarm had not gone off and then when I tried to turn the phone on it would not come on. I tried soft-resetting and it still didn't come on so I held down the power button and it finally came on. When it did, I got the battery is very low message and it had been on the charger all night (the light ring was full as if it were charged before I soft-resetted). Today I wake up to my backup alarm and noticed that my phone alarm did not go off once again. Looked at my phone and the light ring looked as if it were still charging but once again the phone would not turn on. I had to soft-reset to get it turned on and it was fully charged this time.

The weird thing about this most recent one is that I didn't have any new emails. I usually get a bunch overnight and I noticed that there was actually a new email about 30 minutes after I went to bed but my phone didn't sync so it must have froze somewhere between 0 and 30 minutes after I put the phone on the charger.

Anyone have a similar problem or have any suggestions for a fix?

Re: Touch Pro Freezing Overnight
 

I had the same experience with the TP. I took it off the charger and than the phone had to be reset by me taking the battery out. Once back in the phone booted up and I had low battery life (even though it charged all night). I had these problems once or twice before with my Moto Q, Im thinking its a WM problem.

Re: TP Locking Up Overnight
 

Threads merged.

late,
Coz

Re: TP Locking Up Overnight
 

Mine has not frozen overnight before, but I would bet it's the heat/charging issue that so many of us have been experiencing.

I use GPSToday, along with a host of other programs, like instant messaging/etc... and mine has not frozen while charing. You shouldn't have to prevent the phone from suspending, nor should you have to disable the today timeout. It should work just fine out of the box, like the majority of us.

If yours freezes during the night, perhaps you should return it? Even if a custom ROM appears to fix it, you could just be masking a hardware defect.

Re: TP Locking Up Overnight
 

Hmm, there are people who don't have a freezing problem? I kind of figured everyone had this issue some how...


I agree, I shouldn't have to do this crap to make it work - it should work right out of the box. Maybe I will return it and get a new one..

Re: TP Locking Up Overnight
 

To give an update, I haven't had a lockup since changing the settings listed in this thread.

ScrapMaker may be right though. I'm considering returning mine but I absolutely loathe doing a hard reset and starting from scratch.

Re: TP Locking Up Overnight
 

I don't mind the hard reset- probably take me 20 min to get it how it is now.. I just don't want a refurb phone that isn't like new looking and even more so - I don't want a phone with more problems!

Re: TP Locking Up Overnight
 

Wow, it takes me about 3 hours to get mine back the way I like it, and I've had to do it literally 100 times in the last 9 months, between 6 Touch returns, 60-70 ROM flashes, 5 Touch Pro returns, and several new ROM flashes...

If I know I will be returning, or re-flashing, I usually don't do much customizing. I just load the essentials.

Re: TP Locking Up Overnight
 

I am a WinMo nub, so I only install like 15 programs, and my glass flip clock w/ transparent background on all slides. :D I am sure as time goes on I will collect more and more!

Re: TP Locking Up Overnight
 

My phone did it when it was nearly stock with no email setup and no programs loaded. Light on the d pad was on, phone frozen, and a dead battery after a soft reset. I took it back and got a new one and it has not had this issue at all (had the new one for 3+ weeks now).

Re: TP Locking Up Overnight
 

I decided to contact Sprint to ask about getting it replaced, but they want me to pay $50 and file a claim through the total protection company. Retarded! 3 days after the 30 day period too and last I had checked they were out of TPs.

It's been working, so not sure I want to spend $50 :(

Re: TP Locking Up Overnight
 

You won't have to spend $50. If you have TEP, then Sprint covers the manufacturer's warranty. All you have to do is walk into a Sprint Repair Center, and if they cannot fix it, they will give you a "new" one.

Most of the time, it's truly a new one, but they are allowed to give you a refurb. On all of my returns for all my sprint phones, I have always received a BNIB unit--regardless of purchase location/company, or time elapsed. I could go in right now and get my Touch replaced, assuming they still had stock. (They would possibly just give me a Diamond instead.)

Re: TP Locking Up Overnight
 

Thanks ScrapMaker, I called my nearest Sprint store and they confirmed what you said. They said the online rep was full of it as with the 7$ a month you never pay a fee to get it exchanged/fixed/replaced.

This is comforting news :)


I asked about getting it replaced, but he said they are crazy backordered for awhile.

Re: TP Locking Up Overnight
 

Yeah, SOMEHOW they are still backordered. At any given time, Austin, as a whole, gets like 5 new units a week.

How hard can it be to pump out a phone that doesn't even go through a QC process? Jesus.

Re: TP Locking Up Overnight
 

Yeah, go figure! lol. At least I don't feel rushed now, I got plenty of time and so far it's been fine since I unchecked those settings.

Re: TP Locking Up Overnight
 

I'm still up in the air... so many problems, and my 30-day runs out on 12/12 or 12/13.

This phone seems more like a prototype than a full-featured flagship phone from HTC. I forgave a few similar problems on the original Touch, but with all the phones they have released now, how could they possibly have all these issues.

Come on now.

Re: TP Locking Up Overnight
 

Scrap, I sent you a PM about this.

I want to throw out there that I am VERY pleased with the replacement I got sent. Screen sensitivity is great - even on the edges. The battery cover is snug - and the gap is minimal between the keyboard and screen. The phone just feels better build in your hand. Built date 11/19


I had to wait over 2 weeks b/c it was on backorder, but well worth it.

Re: TP Locking Up Overnight
 

whoa! an 11/19? dhang!

Re: TP locks up during sleep / charge
 

Lock-ups are still around, this is my second Touch Pro too... the first one didn't have this issue, but the earpiece on it was garbage.

Both are a 10/13 manufacture date.

This second one, after about three weeks it started locking up every morning, which is bad because it is my alarm... it's caused me to miss classes and be late for work at least a couple of times now.

S2U2 is installed (but set to not come on while the charger is connected), as well as Klaxon for my alarm.

It freezes if charging face up or face down

Something I've noticed, if I just leave the screen on while it's charging, the chance of it being frozen in the morning is much lower. This last morning, it charged overnight, and was fine in the morning (just about 45 minutes before my alarm would have otherwise gone off). I pushed the standby button to turn it off, thinking it was ok. Woke up again 30 minutes later... found it frozen.

Today screen timeout has been unchecked since the freezes started, with NO EFFECT WHATSOEVER.

An additional note, no programs are installed to the expansion card. The freezes seem to have started BEFORE switching to a 2gb card, instead of the 1gb that came with it... but not by long.

Additionally, I get a lot of complaints from people about me sounding very muffled to them, between the freezes (which is MAJOR) and that, I'll be bringing this one back, too... on to TP #3! Hopefully I get a newer one that the bottom buttons aren't coming up on as well.

Re: TP Locking Up Overnight
 

I have the Verizon TP and experienced a freeze-up the first night I had the phone, I've always had Home Timeout disabled... I will try the no sleep mode option...

Re: TP locks up during sleep / charge
 

I've had mine for about 2 weeks and I just had it happen last night. I did no app installs or major changes to the phone prior. I unchecked the today timeout option and we'll see how it works.

Re: TP locks up during sleep / charge
 

In my personal experience, my last touch pro froze over night after i long pressed the End Key to Lock the device, woke up to a locked but dim screened touch pro

last night my Touch Pro locked up, it was
-not on the charger
-screen was face up and off
-programs on memory card *
made the basic, reg edits, music, banner, tether, txt notf, slide key light off

I don't see those being major changes, as this is my 2nd TP with this problem, last night when it locked up, the correlation was that i set the Long Press End Key to Vibrate the Ringer, woke up in the middle of the night , and no physical button on the touch pro gave it life.. it was like an empty brick (scary)

till you pop out the battery and place it right in, boots like normal. and my alarm went off for me to go to work. Thing is we cant be babying our phone to work while we sleep, something needs to be adressed as i see this being the biggest problem , even on top of the over heating charging issues.

i.e my phone was'nt even on the charger when it bricked itself last night, and it was really cold...

p.s Today timeout makes no difference in this situation as it's been checked off.

Re: TP Locking Up Overnight
 

Well, my phone locked up again last night for the first time since I unchecked the today timeout under system settings and "turn device off after" while on external power.

I did notice that I set my alarm to wake me up this morning. I got up in the middle of the night and the LED was flashing like it was charging. I hit the power button and no response. I had to pull the battery out and restart.

Although, I set my alarm the night before last and it didn't lock up while charging. I'm at a loss....

I purchased my phone from Best Buy running the stock ROM with some tweaks and regedits. I've p a ssed the 30 day period so I don't know if I can get it replaced now ](*,)


EDIT: why does it edit the word p a s s e d??

Re: TP Locking Up Overnight
 

My god.

This thread is bad luck. I've had SIX Touch Pro's, and I've used them all as my primary alarm, and of course, after posting in this thread yesterday, my TP freezes overnight. This is unacceptable. I just woke up an hour late.

I did install a few programs yesterday, like OctroTalk and Fring, but I uninstalled Fring, because it didn't work right... then it didn't uninstall right either.

When I went to sleep, the only things running were ActiveSync for Exchange, OctroTalk, and Batlog, constantly logging. I guess I can see when my phone crashed...

edit: here is my log from last night. It was frozen, (wouldn't wake up,) but clearly it was still working in the background. Sounds like our phones are going into some sort of infinite-loop or something.

edit: nevermind PPCgeeks won't let me attach it.

I also find it interesting that my batterylevel starts out at 30C, and my battery is already fully-charged when I plug it in to go to sleep. It continues to rise to 33.5C throughout the night.

This charging circuit needs some serious attention.

Re: TP Locking Up Overnight
 

This makes me feel slightly better. Even if I could exchange mine, I don't think I would now. If you've experienced similar problems with multiple TP's. Do you have the flip clock installed?

My theory: it's tied to the clock/alarm somehow.

Re: TP Locking Up Overnight
 

You misread, you should return, because I have NEVER, EVER had this problem on my other 5 Touch Pros.

Re: TP Locking Up Overnight
 

My TP has been doing the same thing. I also experienced this with the Titan and found that letting the phone turn off with the wifi ON caused the problem. I experimented the last two days turning OFF wifi overnight and did not have a problem. I would be interested if any one else is seeing similar correlation between wifi and the phone locking up.

Re: TP Locking Up Overnight
 

Ooh, now I gotcha. LOL. That sucks.

So are you going to return this one too?

And you never answered my other question, do you have a flip clock installed?

Re: TP Locking Up Overnight
 

My wifi is always off and I still get the lockup.

Re: TP Locking Up Overnight
 

Stock Sprint ROM, nothing added, so no flip clock.

I haven't done ANY registry edits for performance or anything. I have only done really basic stuff like DiamondTweak for scrollbar size, and camera album close-on-x and similar.

This is irritating. If it does it again, I will just return it and wait for the next best thing, from any carrier. I already emailed Sprint and told them that if I can't get a replacement by 12/13 that I will have to return it for good. They said they were completely out of stock.

Re: TP Locking Up Overnight
 

That is interesting to know that yours locks up without wifi. It makes me worry about heat as mine gets much hotter charging and also with the wifi. Maybe some phones get too hot while charging. Do you know if there is a program that could take the phones temp every 20 minutes and log it to a file? Then we could see what the heat pattern is over night while on the charger.

Re: TP locks up during sleep / charge
 

The other thread should be merged with this one. Same exact problem described.

Re: TP Locking Up Overnight
 

Palladium's batlog program does just that. It cannot read the PHONE's temperature, but the battery instead. I found that my battery heated up continually all night, even though it wasn't charging -- just sitting on the charger.

snippet from log:

Date-Time,AC Line, Voltage, Current, Temperature, Battery%, Event
12/2/08 11:56:00 PM, AC_LINE_ONLINE, 4.174v, 170ma, 30.71C, 100%, ActiveApplication = File ExplorerBattery Log v0.2.1.105

12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.171v, 270ma, 30.69C, 100%, ActiveApplication = DesktopStart
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.171v, 270ma, 30.69C, 100%,
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.171v, 270ma, 30.69C, 100%,
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.171v, 270ma, 30.69C, 100%,
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.174v, 270ma, 30.68C, 100%,
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.174v, 270ma, 30.68C, 100%,
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.174v, 270ma, 30.68C, 100%,
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.174v, 270ma, 30.68C, 100%, ActiveApplication = StartS2U2
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.176v, 167ma, 30.69C, 100%, PowerBatteryState = 1
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.176v, 167ma, 30.69C, 255%,
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.174v, 167ma, 30.69C, 100%,
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.174v, 167ma, 30.69C, 100%,
12/2/08 11:57:00 PM, AC_LINE_ONLINE, 4.174v, 262ma, 30.71C, 100%,

12/3/08 1:01:00 AM, AC_LINE_ONLINE, 4.180v, 167ma, 33.24C, 100%,
12/3/08 1:01:00 AM, AC_LINE_ONLINE, 4.180v, 167ma, 33.24C, 255%,
12/3/08 1:04:00 AM, AC_LINE_ONLINE, 4.180v, 162ma, 33.25C, 100%,
12/3/08 1:04:00 AM, AC_LINE_ONLINE, 4.180v, 162ma, 33.25C, 100%,
12/3/08 1:04:00 AM, AC_LINE_ONLINE, 4.180v, 262ma, 33.22C, 100%,
12/3/08 1:04:00 AM, AC_LINE_ONLINE, 4.181v, 167ma, 33.27C, 100%,
12/3/08 1:04:00 AM, AC_LINE_ONLINE, 4.181v, 167ma, 33.27C, 100%,
12/3/08 1:04:00 AM, AC_LINE_ONLINE, 4.183v, 167ma, 33.27C, 100%,
12/3/08 1:04:00 AM, AC_LINE_ONLINE, 4.183v, 167ma, 33.26C, 100%,

12/3/08 2:34:00 AM, AC_LINE_ONLINE, 4.138v, 167ma, 33.00C, 100%,
12/3/08 2:34:00 AM, AC_LINE_ONLINE, 4.138v, 167ma, 33.00C, 100%,
12/3/08 2:34:00 AM, AC_LINE_ONLINE, 4.138v, 167ma, 33.04C, 100%,
12/3/08 2:34:00 AM, AC_LINE_ONLINE, 4.138v, 167ma, 33.04C, 100%,
12/3/08 2:34:00 AM, AC_LINE_ONLINE, 4.138v, 167ma, 33.04C, 100%,
12/3/08 2:34:00 AM, AC_LINE_ONLINE, 4.138v, 167ma, 33.04C, 255%,
12/3/08 2:34:00 AM, AC_LINE_ONLINE, 4.138v, 167ma, 33.04C, 255%,

12/3/08 3:30:00 AM, AC_LINE_ONLINE, 4.110v, 167ma, 33.39C, 100%,
12/3/08 3:30:00 AM, AC_LINE_ONLINE, 4.110v, 167ma, 33.39C, 100%,
12/3/08 3:30:00 AM, AC_LINE_ONLINE, 4.110v, 167ma, 33.39C, 100%,
12/3/08 3:30:00 AM, AC_LINE_ONLINE, 4.110v, 167ma, 33.39C, 100%,
12/3/08 3:30:00 AM, AC_LINE_ONLINE, 4.109v, 167ma, 33.41C, 100%,

12/3/08 4:25:00 AM, AC_LINE_ONLINE, 4.178v, 262ma, 33.19C, 100%,
12/3/08 4:25:00 AM, AC_LINE_ONLINE, 4.178v, 262ma, 33.19C, 100%,
12/3/08 4:25:00 AM, AC_LINE_ONLINE, 4.178v, 262ma, 33.19C, 100%,
12/3/08 4:25:00 AM, AC_LINE_ONLINE, 4.178v, 262ma, 33.19C, 100%,

12/3/08 5:23:00 AM, AC_LINE_ONLINE, 4.184v, 167ma, 33.19C, 100%,
12/3/08 5:23:00 AM, AC_LINE_ONLINE, 4.184v, 167ma, 33.19C, 100%,
12/3/08 5:23:00 AM, AC_LINE_ONLINE, 4.184v, 167ma, 33.19C, 100%,
12/3/08 5:23:00 AM, AC_LINE_ONLINE, 4.184v, 167ma, 33.19C, 100%,
12/3/08 5:23:00 AM, AC_LINE_ONLINE, 4.184v, 167ma, 33.19C, 100%,

12/3/08 6:28:00 AM, AC_LINE_ONLINE, 4.179v, 167ma, 33.21C, 100%,
12/3/08 6:28:00 AM, AC_LINE_ONLINE, 4.179v, 167ma, 33.21C, 100%,
12/3/08 6:28:00 AM, AC_LINE_ONLINE, 4.179v, 167ma, 33.21C, 100%,
12/3/08 6:28:00 AM, AC_LINE_ONLINE, 4.179v, 167ma, 33.21C, 100%,
12/3/08 6:28:00 AM, AC_LINE_ONLINE, 4.179v, 167ma, 33.21C, 100%,

12/3/08 7:28:00 AM, AC_LINE_ONLINE, 4.066v, 358ma, 33.34C, 100%,
12/3/08 7:28:00 AM, AC_LINE_ONLINE, 4.066v, 358ma, 33.34C, 100%,
12/3/08 7:28:00 AM, AC_LINE_ONLINE, 4.066v, 358ma, 33.34C, 100%,
12/3/08 7:28:00 AM, AC_LINE_ONLINE, 4.066v, 358ma, 33.34C, 100%,
12/3/08 7:28:00 AM, AC_LINE_ONLINE, 4.066v, 358ma, 33.34C, 100%,
12/3/08 7:28:00 AM, AC_LINE_ONLINE, 4.066v, 358ma, 33.34C, 100%,

12/3/08 8:08:00 AM, AC_LINE_ONLINE, 4.095v, 340ma, 32.55C, 100%,
12/3/08 8:08:00 AM, AC_LINE_ONLINE, 4.092v, 569ma, 32.53C, 100%,
12/3/08 8:08:00 AM, AC_LINE_ONLINE, 4.092v, 569ma, 32.53C, 100%,
12/3/08 8:08:00 AM, AC_LINE_ONLINE, 4.092v, 569ma, 32.53C, 100%,

It was "crashed," but still working in the background.

Re: TP locks up during sleep / charge
 

I'm the OP and I still haven't had one lock up since I started this thread (after the hard reset). Advanced Configuration caused a lot of problems on my device (freezing when trying to answer a call, etc). I did a hard reset over the weekend again because of these problems and I still havent had a lock up.

I'd say do a clean hard reset, sync with outlook, and re-load all your software. Restoring from a backup might just reinsert the issue in to the phone.

Re: TP locks up during sleep / charge
 

I read in another post that if you uncheck "Today timeout" in Settings/Personal/Today/Items, the lockups would stop. I did and haven't had one since.

Re: TP Locking Up Overnight
 

Probably jinxing myself here by posting in this thread without the problem, but I have to chime in to help.

If anyone of you remembers the DSOD (Dark Screen of Death) from the 6700, this is probably related to it. Hearing that it still is 'running' in the background but will not wakeup.

Those of you with the lockup problem, pull out your storage card (have nothing inserted) and see if it still happens.

Re: TP locks up during sleep / charge
 

Guys, if you could just charge the TP until it is fully charged and unplug. I wouldn't wanna leave that thing overnight with the shaky battery....i havent had a frozen TP. my 2 cents