Lockup while charging
 

Has anyone else had an issue with the Pro locking up when charging?

My battery has been holding out quite well throughout the day (compared to my old 6700).
At the end of the day I charge it.

The last 2 days When I go to get it off the charger the dpad is lit up solid white, not flashing. But when I try to turn the phone on it doesn't respond.

A soft reset doesn't turn it on either. I have to hold the power button down after the soft reset. Then it's totally back to normal.

The only other odd thing is that after the reset it still wasn't fully charged. It was perhaps 80% charged as though it crashed before the charging was complete. (even though it had been plugged in overnight)

It's almost a totally stock instillation too. I just setup exchange contacts & calendar, imap email, and installed 1 ebook reader. The only auto update's I turned on were weather, Faster GPS, and the exchange data.

TP locks up during sleep / charge
 

This is the 2nd night in a row now that I wake up to a locked up TP while charging overnight. The only way to wake it up is a soft reset or pulling out the battery. The only thing that has changed between the nights it didnt freeze and the nights it is freezing is that i've enabled the alarm.

My first TP never froze but was pretty much unusable due to the blown speaker sound. This new one is perfect except I keep waking up to it frozen. For as long as I can remember I've used my cell phone as my 5:55AM alarm for work. This is bad...very bad. Anyone else experiencing this?

Re: TP locks up during sleep / charge
 

have you tried a hard reset?

Re: TP locks up during sleep / charge
 

Mine did it on the first charge, and has been fine thereafter. *knocks on wood*

Re: TP locks up during sleep / charge
 

I have not tried a hard reset yet, but I plan to. I read on xda-developers just now that a hard reset only buys you some time but it reverts back to freezing. Some people were able to remedy it by removing TF3D....which negates a major selling point of this phone.

Re: TP locks up during sleep / charge
 

Same here. First night it locked up; fine since then.

Re: TP locks up during sleep / charge
 

Mine has locked up twice. Did a hard reset on Sunday and so far, so good. *fingers crossed*

Well, after I got in the house from work, it was locked up. Had to soft reset twice. *sigh*

Re: TP locks up during sleep / charge
 

My TP has frozen about 4 times while charging overnight(Two nights in a row.) My Touch Diamond has also locked up twice while charging(I have had it much longer)

Re: TP locks up during sleep / charge
 

I did a hard reset yesterday morning and it wasn't locked up this morning. Not sure if that was the solution, but I will keep you posted.

Re: TP locks up during sleep / charge
 

My TP did it for the first time last night. I charge my TP face down otherwise the glowing light bounces off the ceiling and keeps me awake.

I left the house and noticed the round button light was solid lit, Screen black, no response.

Pulled battery out to reset it. I hope this is not a trend.

Re: TP locks up during sleep / charge
 

This happened to me a few nights ago, but worse yet, my phone ended up in a constant cycle of the beach ball running over and over again and TF3D never loading after each and every soft-reset. I eventually had to hard-reset to fix it.

Re: TP locks up during sleep / charge
 

I've had the same problem also :(

Re: TP locks up during sleep / charge
 

I have the same problem last night.

Re: TP locks up during sleep / charge
 

You guys i think i might have solved the issue lol.. what chargers are you guys using? are you using the charger that came with the TP or another one? Ive noticed that when i use my mogul Charger it never frooze, but when i would use my TP charger it would always freeze. can someone else give this a try to see if it can possibly be the correct reason why the crashes happen.

Re: TP locks up during sleep / charge
 

For me it's frozen with the TP charger and USB from the computer over night.

Re: TP locks up during sleep / charge
 

I remember when I had my 700wx, it would lock up on me over night but my wife's never did. I think it's a windows mobile prob and active sync if I remember correctly. I'll research it some more and let you know what I find...if anything.

Re: TP locks up during sleep / charge
 

Sounds like a memory leak of some sort. 3rd party apps/utils installed? What alarm are you using?

Re: TP locks up during sleep / charge
 

I think its a WM problem because I had the same issue with my Touch and the replacement they sent. I haven't had that problem yet with my TP, but I suspect at some point I will. I think I might return my TP due to that earpiece issue though.

Re: TP locks up during sleep / charge
 

try going to settings, today, items and make sure today timeout is NOT checked. if it is uncheck it. This is something I have always done to my winmo phones since the q and seems to solve issues were the phone locks up over night.

Re: TP locks up during sleep / charge
 

Strange... for the first time in 4 days, I used the TP charger overnight and woke up to a frozen screen this morning. I can't confirm it has anything to do with the charger just yet because I also just installed a new alarm program (g-alarm).

Re: TP locks up during sleep / charge
 

OK, this is the second day night where my phone has not frozen. Maybe the hard reset fixed it?

What does today timeout do?

Re: TP locks up during sleep / charge
 

Turns on your phone to update today screen I believe.

Re: TP locks up during sleep / charge
 

it basically tries to update the today screen every X interval all I know is unchecking this box has made it so my alarm has never failed me. with it checked it works most of the time, but being late to work a few days out of every month is not acceptable.

I think the phone freezes while trying to do something with the today screen while the phone is in sleep mode.

Re: TP locks up during sleep / charge
 

another thing i noticed with bsod is that it usually happens if you have a today screen plugin that pulls data from storage card.

Re: TP locks up during sleep / charge
 

I have had this happen to me 2x now, and Ive owned the phone for less then a week. My Diamond never did this. I also have the ALARM on for every weekday... Maybe Il turn it off. Im using the htc charger (actully the one I got from the diamond, so its the same as touch pro). I DONT have a today screen thats pulling from the memory card. I do NOT want to do a hard reset either... I hope sprint/htc gets a update out some what soon for these little bugs.

Re: TP locks up during sleep / charge
 

Sager hit close.

Having "active" applications on a storage card has often caused issues with nearly ALL pocket PC class devices.

"active" means any apps that install and run resident when the OS loads, today plugins, things that install fonts, etc.

You can load "single use" programs all you want on the storage card without issues because after you close (not minimize) them, they leave nothing running resident.

The short reason for this is when the device "wakes up" and refreshes or calls those programs, the hardware that powers up/down the storage card hasn't done it's refresh and fully powered up that part of the hardware.

As a long time PPC user, this has been the cause of many unexplained lockups.

I'm not saying this is guaranteed the cause, but I've not had a single overnight lockup with any charger I use.

Re: TP locks up during sleep / charge
 

Yeah I've been aware of this issue and was pointing out, but thanks for the clarification. I also have a fleeting suspicion that activesync is the culprit for this kind of behavior especially if you push email enabled. There's still no solid fix for AS and it seems to have a mind of its own, starting whenever it wants, though no exchange server is configured.

Re: TP locks up during sleep / charge
 

Sager,

create a dummy server.
Set the schedule to manual only.
delete said dummy server.

This generally keeps AS from starting up except when YOU want it.

I use push mail, so I shall leave mine alone.

Re: TP locks up during sleep / charge
 

Yeah i tried that back with my 6700 and it didn't work too well - activesync would still randomly start. I'm not having problems with my TP in these regards. Haven't had a single BSOD yet, I"m just speculating on the problems others are experiencing ;) Just a question for those who have had this problem. Have you all set up activesync partnerships with your computers?

Re: TP locks up during sleep / charge
 

sigh.. mine was frozen this morning as well after fully charging.

Re: TP locks up during sleep / charge
 

Mine was locked up this morning. I did set the alarm last night for the first time on this one. I didn't have a problem with the 1st one (other than the earpiece issue), but I used G-Alarm. Also, I am using my old Mogul wall charger.

Re: TP locks up during sleep / charge
 

LoungeLizard.

First off, nice Burmese...

Now, is your G-Alarm installed on the storage card or in device memory?

If it's on the storage card, uninstall and put it on device memory and see if your issue goes away.

Re: TP locks up during sleep / charge
 

Same thing for me. Used Touch PRO charger overnight and alarm never went off since it was locked up. This has been my one and only lock up since I got the phone Monday. I turned off the "Today time out" and will see what happens tonight.

Re: TP locks up during sleep / charge
 

Mine froze too using G-Alarm. Actually, the alarm worked well and I even snoozed it a couple times. It froze when I tried to close the alarm. Mine is installed on the phone and not the card.

Btw, does your snooze on flip work? Mine doesn't, but the snooze on shake does work.

Re: TP locks up during sleep / charge
 

Why does it seem that every time a new PPC comes on scene they can't seem to release it without it freezing when people use the alarm? I'm scratching my head here... I don't really use the alarm feature unless I'm out of town, and for this very reason. Seems like it would be easy for HTC/Sprint/whoever to fix, but it has plagued every PPC release I can remember, especially the Mogul (where people waited 5 monts for a fix I believe).

Re: TP locks up during sleep / charge
 

The windows ce architecture imho is a failed one. Even windows mobile 7 which is will sport a new gui will be based on win ce 6. I don't know if you can ever truly solve this problem without 3rd party software. I've used SPB time with my 6700 and never had this problem.

Re: TP locks up during sleep / charge
 

Mine locked up the 2nd night I owned it..

Re: TP locks up during sleep / charge
 

Had mine for exactly a week...first lock up this morning... :(

LED was solid and screen wouldn't turn on. Had to sof reset. I do have standard alarms set for weekdays..nothing on weekends.

Re: TP locks up during sleep / charge
 

Had my Touch Pro since its release Oct 25th, i promptly drained the battery looking through all the menus and trying most of the features at least once, tweaking settings, setting up email etc etc. Took it home,set the hold end key to lock device, locked the Touch Pro and placed on stock HTC charger when it was really low battery.

I woke up to find that the screen was brightly lit, and still in "Lock" mode, all buttons and swipes where disabled and i couldnt unlock it.

went though the next day with half a charge, trying to condition the battery, the only thing i do remember is that my Today Timeout at the time was set at 4hrs. Ive since disabled that setting and no over night lockups!

Re: TP locks up during sleep / charge
 

^^^

See I told ya :)