Re: TP Locking Up Overnight
 

Just to chime in. Happened to me twice so far. I'll try unchecking the today timeout and see where it gets me.

Re: TP Locking Up Overnight
 

I think I may have found a solution for this. It's got to be an over-heating issue, because for the past 3 weeks I've charged mine overnight and it hasn't locked up...and before that it was freezing like every 5 nights. What I do is I take the battery cover off, open the keyboard, rest it on an angle and keep the screen on. It seems to be working so far! It just has to be overheating.

Re: TP Locking Up Overnight
 

My touch pro is locking up and it is frustrating me. I have emailed the following to HTC tech support after speaking with an HTC rep on the phone today. I cannot believe this thread is so long and there is no resolution...

My phone is locking up sometimes while charging overnight as described in this post with multiple other people having the same problem. The d-pad ring light is lit and the phone only responds to a soft reset. I am a computer engineer and the reasoning given to me on the phone by an HTC rep today is not sufficient. IF the phone is overheating while charging, then htc has a bug to fix. IF Windows Mobile is locking up, then htc has a bug to fix. Basically, htc has a bug to fix. I would like a response to exactly what is causing this and what htc plans to do about it, in writing. Otherwise, I will spend my time submitting videos of my phone locked up to all the computer and tech magazines I can find until someone fixes my phone. Wishing I stayed with Samsung, Kevin

Re: TP Locking Up Overnight
 

Terrible solution for such an expensive device.

There is no solution. This phone overheats all the time... while charging, while talking, while surfing...while getting bad reception--you name it.

The only solution is to return it and hope you get one that does not do this.

Or return it for another phone altogether. Most people on this forum are such hardcore, do-or-die Windows Mobile fans, that they can live with huge, crippling oversights on HTC's part. The fact that HTC denies everything and bastically says STFU and GTFO is pretty disheartening.

I'll be hard-pressed to ever buy another HTC product after this string of godawful quality control/design flaws...

Re: TP Locking Up Overnight
 

Well, as one who has used both Palm and Windows Moble, I think it's less that people are do-or-die WM fans, and more that most folks realize that this phone has amazing features, and that no phone is perfect.

A more accurate statement might be "I'm glad that there are relatively few folks on these boards who waste hours and hours of their lives on trashing a phone that doesn't meet their needs, rather than simply buying one that they like." ;)

(Honestly, I could replace "HTC" with "Palm" and see this exact post on the treocentral boards...which is why I left there.)

Re: TP Locking Up Overnight
 

For my own Touch Pro, this issue appears to be entirely battery-dependent.

With one battery that came with the Touch Pro, the device never locks up overnight. But when I switched to the second battery and left the device charging overnight, it locked up.

Re: TP Locking Up Overnight
 

Here is my own solution I never charge my phone over night anymore. I will charge it right before I go to bed Then put it back on the charger when I wake up. I get ready for work and I have %100 charged phone before the time I'm ready to leave. Haven't had a lock up's since Oct 31.

Re: TP Locking Up Overnight
 

I don't understand why some phones do this & others don't.

I have two TP's that are totally LOADED with programs/tweaks etc & the only time either one has locked up it was because of something stupid that I did that caused it (I have charged my everyday phone all night every night & since the beginning of November & it's never locked up once)

~John

Re: TP Locking Up Overnight
 

ScrapMaker...I agree it's a terrible solution for the cost of the product, but it's a solution none the less. My phone hasn't frozen in weeks...and while it sucks that I have to baby a really expensive phone...it's fixed for now. It works for me.

Re: TP Locking Up Overnight
 

What if you drilled holes in the back cover? ;)

Re: TP Locking Up Overnight
 

I drilled a Palm OS device once with 3 tiny little holes. A thought - though it has not happened to me yet.

Re: TP Locking Up Overnight
 

I have witnessed this behavior twice since getting mine at the beginning of February. I no longer charge at night, just put it on the charger in the morning before I go to work. I haven't witnessed the problem since. Granted I have to go out of my way to avoid this problem but like someone else said these are complex devices and not everything can be made perfect.

Believe me, this problem is pale in comparison to what the Samsung i760 users face which is the phone just randomly going in to a deep sleep (no response what so ever) any time the phone goes to sleep. I had to wake my phone up constantly (every 15min) just to make sure it wasn't in a coma. Samsung/VZW, like HTC, isn't willing to admit there is a problem even though there are many threads documenting it as well as multiple tech support calls regarding the issue. In fact, that issue with the i760 got me this sweet TP for $50. The HTC is a godsend because I don't have to worry about it going in to a coma during the day.

And for those of you that are determined to keep using this phone for your alarm in light of this issue, buy a bloody alarm clock! Problem solved...no longer late to work.

Re: TP Locking Up Overnight
 

It's not just about being an alarm clock--it's about MISSING IMPORTANT CALLS.

What if you get a call about your brother being in a serious accident, but your POS Touch Pro is frozen (same with the Sammy,) and all they get is your voicemail all night, while you sleep peacefully.

I would sue the sh!t out of the company if that happened, and I missed the last chance I had to see my brother before he died. I would devote the remainder of my life to destroying HTC or whoever.

Plus, the fact that the alarm didn't wake me up isn't cool either ;)

Re: TP Locking Up Overnight
 

For all of you still experiencing this, install the latest G-Alarm and it fixes the bug. No more locks or anything ever.


;)

Re: TP Locking Up Overnight
 

Heh the Pro would lock up without an alarm set at all...

Re: TP Locking Up Overnight
 

I have this problem also. Having just found this thread I thought I'd try the charge it while awake and recharge it in the morning approach. So - I opened the keyboard (another suggestion) and plugged it in. This time it locked up after 3 minutes! Wasn't hot, but it did a steady minor vibrate thing. Soft reset worked. Anyone know if this is related to the ROM version that I'm using (1.03.651.3 - dated 9/12/08)? Just a thought, but has anyone related this behavior to the degree the battery is charged when it is plugged in? Lately (the most freezing happening) my phone has been pretty much fully charged when I plug it in.

Re: TP Locking Up Overnight
 

It's related to owning a Touch Pro ;)

Re: TP Locking Up Overnight
 

Damn...LOL...but he speaketh the truth.

Re: TP Locking Up Overnight
 

Yeah that's when it was happening to me, too. It hasn't happened at all on my latest pro.

Re: TP Locking Up Overnight
 

It doesn't need an alarm set to lock up - when you install G-Alarm it will detect if your device has the WinMo lock-up bug and will fix it if you say yes to it.

It just comes with G-Alarm :P

I've tested it now for a few months and 0 lock-ups.

Re: TP Locking Up Overnight
 

I think that's a coincedence. As far as I can tell, the G-Alarm (lockup bug,) was something that originally affected G-Alarm, and not in general.

Once I returned to my Vogue, I installed G-Alarm, (awesome app,) and it said it needed to fix the alarm bug. My phone has never frozen over night, ever since I upgraded to 6.1. The stock ROM on the Vogue was just as bad as the TP. Actually even the third-party ROMs crash on the Pro, but I haven't played with it in a few months.

Re: TP Locking Up Overnight
 

Well considering I was getting lock-ups weekly until I installed the fix, I find it hard to believe it's just a coincidence, but maybe you are right. Either way I am loving a non-locking up phone.

Re: TP Locking Up Overnight
 

I have not gotten a lock up in a few weeks, and BAM, froze overnight. I guess we are never going to see a fix for this, are we? If I call sprint and *****, will that result in anyhting?

Re: TP Locking Up Overnight
 

I called sprint. All they said they could do is make an appointment for me at the nearest service center. If there is a problem, they will just replace the phone w/ a refurb.

Re: TP Locking Up Overnight
 

I installed G-Alarm today, said yes to the "fix the bug?" question. Then plugged in and it froze in less than a minute. Now, here's a new one: when I plug it in via USB to wall plug - NO FREEZE!. Plug it in via USB to PC - FREEZE!. Anyone think this may mean it's a USB voltage thing? Next to try various ports and hub ports on the PC - and another PC...

Re: TP locks up during sleep / charge
 

I use my mogul charger every night, and it starting locking up 3 nights ago and has done it ever night. I have to take the battery out to get it back on.
I am going to try tonight without charging it at all. I am going to bed with it fully charged. I will let you know..

Re: TP Locking Up Overnight
 

Wow, I cannot believe this problem still exists. What that tells me is that the phone is overheating, and that HTC will never release a fix, (because it's a hardware problem.)

If different chargers are allowing your phone to charge fine, without crashing, then it's probably feeding less current, and the charging circuit isn't getting a chance to overheat the phone.

Re: TP Locking Up Overnight
 

I dont know if I read this suggestion in this thread or not, but ive taken the battery cover off the phone and it hasnt frozen for about a month now. I usually do this at night before I go to sleep. I also leave it on the charger (this is a dock). Kinda a pain to put the cover back on work days, but id rather do that than miss the alarm and be late to work.

Re: TP locks up during sleep / charge
 

:violent2:How old are the TP'S you guys have that keep freezing up? Are they fairly new or are they from last year? Cause I've had mine since Sept 2008 and have not had this problem. Wondering if it is some sort of defect in a certain run of these Touch Pro's.

Re: TP Locking Up Overnight
 

Like others, I have good reason to think that the occasional overnight lockups are due to overheating. One simple precaution is to slide out the keyboard when charging. Also, do not charge the phone immediately after heavy multimedia usage--let it cool off first.

Re: TP Locking Up Overnight
 

Happened to my TP for the second time this morning, and this is with G-Alarm installed. In fact the first time was when I installed G-Alarm the day before and this time I reinstalled G-Alarm because I had to hard reset.

My TP was made on 01/06/09

Re: TP Locking Up Overnight
 

I used to get this occasionally overnight, but if I rebooted right before putting it on the charger it seemed not to happen. Then, I had to do some uninstalls/reinstalls of Seven and Lotus Notes Traveler and I was getting the lockups during the day. It is anecdotal, but sure seems to be software related to me. It was happening both on charge and off.

Re: TP Locking Up Overnight
 

I believe the charging/overnight crashing issue is definitely hardware-related.

The other crashing is because the TP was pretty bad about that anyways. I'm sure if you dig around you can find a custom ROM that is much better about that.

Re: TP Locking Up Overnight
 

have u tried start>settings>today>items and turning the today timeout off at the bottom i havent read all the pages, but i read somewhere that something like that was happening to somebody and they turned that off and it hasnt happened since...no harm in trying:mrgreen:

Re: TP Locking Up Overnight
 

Well, my phone somehow managed to lock up while charging, DURING A CALL. The call was never interrupted, but once I tried to hang up, it was 100% unresponsive. I had to actually reboot to end the call. wtf?

Re: TP locks up during sleep / charge
 

Ive had this issue before -but I always use my Mogul charger. I havent even hooked up my TP charger.

Re: TP Locking Up Overnight
 

theres only 2 cases were i have had this happen to me
the main one is not unchecking the today timeout. the other case is when i use mightymikes roms

Re: TP Locking Up Overnight
 

Bump.

Happened this morning, running stock software.

The charging indicator light stayed on even when unplugged from the charger.

Re: TP Locking Up Overnight
 

Happened to me last night too. Running mighty rom 5

Re: TP Locking Up Overnight
 

It's happend to me too. Black screen, the ring is lit like it's charging. I have to pull out the battery to get it to shut off. Sometimes, I'll tell it to shut off, and it will ask me if I want to, i'll tell it yes, and it stops.