Re: TP Locking Up Overnight
 

Hi..new user here. Received TP for Xmas and five days later is started acting weird. This morning my TP is now a paper weight!. I turned off the phone last night before bed and attached to charger. Pulsating white light around enter key...looks normal. I wake up this morning and the light is solid white. I can't get the phone to turn on no mattter what I try.

So I drive to three different repair centers and non-one in the centers have even seen a TP. One tech didnt even know how to open it!. One tech pulled the battery and magically got it to boot up. Even thought I tried that many times.

So it boots and looks normal so far. I jump in my car and take off. I look down and the phone is frozen. I soft reset. The phone keeps freezing during the TF3D load. Finally it seems to be working and then freezes for the last time.

Completely dead. Pull battery many times..no go!. Does not charge at all. I measured the battery voltage a little under 5V. I did notice few times where the phone got rather warm near the ear piece. Its not the battery getting warm but the electronics.

The girlfriend purchased the phone NEW from an Ebay seller being that Sprint has been sold out. I called Sprint support and they wont honor the warrenty because It was not purchased through them.

I called HTC...their analysis is the phone is defective but they say Sprint should handle the issue.

So I call Sprint a few more times hoping to get a different response - no luck. I have the TEP that was transfered from my old phone. So in order to take advantage of TEP, I have to basically break my phone and spend $50.00 to get a replacement for a new 5 day old phone that should be covered under the manufacturers warrenty that no-one will honor. Of course Sprint has no TP in stock so I wouldn't get a replacement anyways!

So I'm pretty much screwed here unless I can get the original receipt from the seller because Sprint wants to verify when it was purchased for warranty purposes. I said the phone has only been out for 3 months so the purchased date is meaningless its still under manufacturers warranty!!!!

Sprint tells me there are many known issues with the TP. HTC tells me that the Diamond has the issues not the TP.

So I sit here looking at this nice looking paper weight...SOL..

ON the funny side...the last app I ran was TomTom with OZZY and I swear right before the phone died OZZY yelled something about the F*KING phone lol!

Later..jamz

Re: TP Locking Up Overnight
 

If you TRULY have TEP, it doesn't matter if you bought the phone from a Martian. Sprint will fix it.

When you go into a Sprint repair center, and they verify the defect, then one of 4 things will happen:

1) The tech/rep will try and scare you into leaving, mentioning receipts/etc
2) The rep will issue you a BRAND NEW phone
3) The rep will issue you a used/opened/returned/refurbished phone
4) The rep will ORDER you a replacement phone, which can be new/refurb'd

If you have TEP, you have paid for Sprint to honor your original manufacturer warranty, in-person. That's what TEP is for.

I purchased my Touch off Craig's List, and it had an issue in the first week or so. I had it replaced, in-store, (a non-repair store, even.) Sure, they tried to give me trouble, because they couldn't see where I purchased it, but I just keep being persistent, and said that it was a gift and that I didn't know.

I shouldn't even have to tell them that much, but it makes things go smoother--I recommend trying it.

Bottom line, you pay for TEP, and as long as THAT Touch Pro is activated on your account, it is protected. You only pay $50 if you damage it. If it's a design/manufacturing defect, it's FREE, no matter where you bought it from.

Keep your chin up, and get Sprint to do right by it's customers.

-Steve

Re: TP Locking Up Overnight
 

I used to have this problem but after hard resetting it went away for a month or so. Then it happened again last night.

Have people been contacting HTC about this problem?
Here's a web form you can fill out, hopefully if enough people speak up they will address the problem.

http://www.htc.com/www/CS_Mail.aspx

Re: TP Locking Up Overnight
 

I personally contacted HTC 2 nights ago. The rep said that a hard reset usually fixes software glitches, such as freezing, on HTC mobile devices. However, we all know that doesn't work. He also said that I could send my phone in for repair. Worthless!!!!!!!

Re: TP Locking Up Overnight
 

Yeah...I spoke with an HTC tech the other day and he said my DEC/HEX numbers did not sound right when I read them off. He said they should start with a zero. Mine did not. He said it sounds like a refurb even though it was advertised as new. Not sure about that one.

Anyways I boxed mine up and sending to HTC for analysis. Oh well - just like the new model car analogy - you never buy the first year release /model - too many bugs. Seems to apply to phones also. Live and learn!


jamz

Re: TP Locking Up Overnight
 

I have been getting the freezing the last few nights with the alarm on. Without the alarm on it doesn't seem to have a problem. I'll keep testing. Its funny though because sometimes you can see what time it froze. The other night mine froze at 11:30pm with a 7:30am alarm on.

Could it depend on the rom becuase I am using scrosler's 2nd rom (not the latest), but his first one didn't seem to have this problem. I can't be sure though because I don't remember whether I was setting the alarm. I will try his latest and see if I have the same problem.

Re: TP Locking Up Overnight
 

I have a feeling this almost HAS to be ROM related.

I have a Sprint TP that I flashed to the leaked Verizon ROM & activated on my VZ account a few months ago. I have has ZERO problems with it including alarms (& it is absolutely LOADED with programs/add-ons/tweaks etc).

When I had my Titan's, I was constantly flashing ROM's etc (I could swear I flashed a new ROM every day for a month once). I keep looking for an excuse to flash this phone to a different ROM (as I LOVE tweaking/troubleshooting etc), but I can't come up with one.

This phone is plugged into a cradle every night & has had AT LEAST two alarms set in it every single day I've owned it. I can't say it's NEVER frozen up, but the times it did where my fault & would have happened in any system. The "wake-up" alarm has gone off religiously five days a week, week in & week out ever since I got the thing.

~John

Re: TP Locking Up Overnight
 

I would have to agree with you jmorton at least on your last part. I think some roms have certain settings pre-set that stops the lockups, but all in all I think the reliable freezeups people are having is because of something they specifically are or aren't doing. the biggest thing being to uncheck the today timeout. the next biggest thing is to close all running applications before going to bed. (not just the x going into task manager and closing everything manually.)
after that is probably loading tweaks or programs that aren't fully understood which cause lockups under certain conditions.

all in all nomatter the rom I have used I have not had a locking up issue since I started making sure that small list is taken care of. but before I understood this, I cannot tell you how many lockups I have had over the years.

Re: TP Locking Up Overnight
 

I had mine freeze at night a couple of times, until I uninstalled s2u2. Could that be the culprit? It seems that many folks install it.

Re: TP Locking Up Overnight
 

The Vogue used to lock up, just like this, on the Stock ROM. It wasn't until we got WM6.1, (even the leaked releases,) that we got some reliability...

Not sure what changed, though.

Re: TP Locking Up Overnight
 

I've had 1 lockup since owning the phone. I've had the phone since the first week of November. I haven't done any of the tweaks mentioned here and the only tweak I've installed was the battery in percentages thing. Aside from programs that's all I've installed.

Re: TP Locking Up Overnight
 

Check out this post:

http://forum.xda-developers.com/show...&postcount=127

So, this guy sent his phone to HTC and they replaced the mainboard, listing an overheating failure as the symptom.

Anyone else heard about this?

I have a Touch Pro, and it has locked up during an overnight charge, once. My wife has one, and her's has locked up 3 times (during an overnight charge). I think her build date is before mine.

We use the stock charger, and kill all running programs (except activesync). We both use the alarm clock(s). We are using the stock wall-chargers.

We both run the stock ROMs with no reg-edits, and the only 3rd party programs we have installed are Google Maps.

So.... perhaps this is a heat issue, and HTC is quietly fixing it with a hardware update???

Re: TP Locking Up Overnight
 

Even if it was a heat issue, how does doing a hard reset fix the issue for some people? When my first and second TP's started freezing every night, a hard reset (or even reflash) cured the problem... even if it was only temporary, it would go nearly a month before it started happening again. My latest TP hasn't had this issue yet but I haven't had it that long yet.

Re: TP Locking Up Overnight
 

again I must reiterate I used to have this problem across multiple windows mobile phones(and an axim as well) untill I learned naturally what to do to avoid most problems.

Re: TP Locking Up Overnight
 

I'm not sure why a hard reset fixes the issue.

If the hard reset truly does fix the issue (albeit only for a short period of time) then it must be a software problem.

However, there is also a possibility that this symptom (locking up with the LED solid-on while charging) could happen from multiple problems.

What if the symptom happens because of heat, but it can also happen because of software problems / data access problems / suspend, resume problems?

It seems that we are having trouble isolating the exact cause. We need a proper test bed of multiple devices with identical software configurations, and charging habits.

I have one, and my wife has one. I'll experiment the best I can with those two.

Re: TP Locking Up Overnight
 

I will make the changes to the two options (today screen and the sleep mode when on external power).

I use activesync for push mail, and need an active connection at all times, so I must leave that on.

My wife's phone locks up at night more often than mine, but I don't know if it's because her's is an earlier build date, or because I'm an experienced computer user, and she is not.

I am very organized in the way I end programs, configure the phone, use it, etc. She, is not.

See? Already too many variables to look into. Troubleshooting problems like these is a ***** lol

Re: TP Locking Up Overnight
 

So, I have made sure to disable the two checkboxes, and I will post back here if I experience another lockup while charging.

I read this entire thread, and I think one of you posted saying that even though you have disabled the "Today" checkbox AND the turn-off device while on external power checkbox, you still get the error.

Can you post again and confirm this? Can you give us more information about your configuration?

Also, anyone else who has cleared both of those checkboxes - please post here if your phone is still locking up. If so, also post your configuration as well.

Thanks for your help guys.

Hopefully mine won't freeze. It hasn't frozen in a while, and I think by clearing those two checkboxes, I decreased the chances that it will freeze again. I hope those fix the issue on my wife's phone too.

It's a shame we have to go through this... It's not like the normal everyday user would even know to mess with this to fix it... There are a lot of people that own this phone, and most of them have no idea forums like this exist!

Re: TP Locking Up Overnight
 

My Mogul use to do it all the time. TP has done it yet.

Re: TP Locking Up Overnight
 

Well, I was hoping that S2U2 was the issue, but I had a lockup last night. I'll try unchecking the Today timeout, as cornelious2 suggests. However, cornelious2, I'm confused by what you said about manually turning off programs individually. When you hit the "X" for each program, doesn't that shut it down?

I went into MemMaid to check my running programs, and the only things running (other than MemMaid itself, of course) is "Start", which is apparently manila.exe. I would assume that shouldn't be turned off.

Re: TP Locking Up Overnight
 

unless you go into the options and change how the x button works, all it does is minimise programs.

Re: TP Locking Up Overnight
 

Haven't changed roms yet, but I turned off the alarm and it hasn't locked up in the last few days. I'll try reenabling the alarm and I bet it will start locking up again at night.

Re: TP Locking Up Overnight
 

I contacted HTC and here is what they had to say on the issue:

Thank you for your inquiry about your Touch Pro freezing.


We understand that it is important you receive all the information to best utilize your device.There are generally a few underlining causes that would make your SPECIFIC DEVICE freeze.If the phone does not have more than 5MB of free storage space on the phone, it can cause your phone to freeze or slow down dramatically.Here are a few troubleshooting steps that may assist you in preventing your phone from freezing.To check to see how much free storage space is available on your phone, click on Start > Settings > System tab > Memory.If you have a lot of read message, either email or SMS, please delete the old messages from your phone.If you surf the internet on your phone, the browser may need to have the cache memory, history, and cookies cleared.

• Open Internet Explorer, select Menu
• Go to Tool, then Options.
• Select the Security tab
• Tap Clear Cookies
• Select the Memory tab
• Adjust the number of days for the history to a minimum, tap Clear History
• Tap Delete Files

If you are still experiencing the freezing problem, remove any 3rd party programs that you are not using from your phone.After completing these steps, go back and check to see how much free storage space is now freed up on your phone.If the device is still freezing on you after completing these steps, you may have to do a hard reset.

• Press and hold both the Volume Down and OK keys (the bottom key on the left of the phone and the center, circular key on the face of the phone).
• Insert the stylus tip into the reset hole at the entrance of the stylus holding slot (as if you were doing a regular soft reset). Once the
• Screen goes blank release the stylus.
• When a prompt on the screen appears asking if you wish to clear all data on the device, press the Volume Up key as indicated by the prompt.
• Allow the device a couple of minutes to fully restart and let all device customizations finish before touching any button or tapping on the screen.

I hope we have answered your question in detail. Feel free to contact us again if you have any further questions.

HTC Technical Support


I have plenty of storage space and I keep my inbox/outbox clear and I have my cache for Opera stored on my SD card. And I've already done a Hard reset.

Re: TP Locking Up Overnight
 

The overheating issue is different from the freezing overnight issue...

a hard-reset does not fix the overheating issue, it is the radio, either the hardware or software...

I can say, that mine only froze at night when I had certain software running. I think at one point a program called battlog was causing it to freeze. With my stock ROM, with nothing but contacts, and email set up, I never once had it freeze on me.

I also installed a plethra of 3rd-party programs, and it never crashed once, on all 6 of my Touch Pros, ranging from 10/12/08, to 11/7/08...

I'm very interested to hear that HTC actually replaced the mainboard for that one repair.

I wonder if they just replaced it with the same dang board that came in the phone originally. I wonder if we can get some pictures to see if there is any difference.. That would be really awesome!

Re: TP Locking Up Overnight
 

this had been working for a couple days for me, but last night it froze again =[

Re: TP Locking Up Overnight
 

Two questions:

1) What ROM are you using, and what have you tried?

2) What software do you have loaded, and what software do you have actively running, (including ActiveSync,) when the freeze occurs?

Re: TP Locking Up Overnight
 

Palringo, TorchButton, Google Maps, WMWifiRouter, and a few misc games, all installed onto the phones memory. In the task manager, nothing was running, not even ActiveSync. I had the alarm set to 8:30am, woke up at 8am with screen on the TP indicating 6:03am. Also had 3 text messages that came in overnight, but I was forced to do a soft reset and never found out what they were or who they were from. Wonder if there's a way to find out.

Re: TP Locking Up Overnight
 

oh yea I completely forgot about that issue since it hasn't happened to me since my moto q sometimes the notifications backup causing problems with the alarm since it functions as a notification. I cant remember the solution to that offhand though.

Re: TP Locking Up Overnight
 

If you install DashWire, your messages are instantly uploaded. The ones you have missed already, are gone forever.

Some WM core builds have this problem where the messages don't stick. Sometimes if you soft-reset after getting messages, (within 5-20 minutes,) you can lose them, forever.

Other builds let you soft-reset instantly, and keep everything. The stock ROMs tend to be bad about this.

Re: TP Locking Up Overnight
 

My TP locked up for the first time in months last night. Sigh.

Re: TP Locking Up Overnight
 

i have had my alarm off the last couple of days and it hasnt locked up over night. Hopefully there is a fix soon. For now, Ill just use my old phone as the alarm.

Re: TP Locking Up Overnight
 

Yes, hopefully the ROM chefs can do HTC's job for them...

Anyways, don't get your hopes up, because the only reason this problem got solved for the Vogue, was because they got a whole new OS, 6.0 -> 6.1, which magically fixed it.

I don't see the TP getting WM6.5 or WM7...

So good luck to the chefs/tweakers/dedicated people

Re: TP Locking Up Overnight
 

fyi, I did not have the alarm running last night.

Re: TP Locking Up Overnight
 

When I spoke with Sprint a couple weeks ago, they said 100% for sure the Touch Pro will get the 6.5 update.

What makes you think it won't?

Re: TP Locking Up Overnight
 

Because they just tell you what you want to hear.

Re: TP Locking Up Overnight
 

I have had the same problem and I had it with the Touch for Sprint too. The only way to change it is to change the settings for the backlight. I changed mine so that my phone NEVER goes to sleep on external power. With my Touch I just never put it on sleep mode because I was tired of missing texts and calls. You will never be able to see the messages or calls or anything else that happens while the phone is blacked out.

I think this might be a HTC problem...

Re: TP Locking Up Overnight
 

happened 2x last nite alone! argh. missed 2 classes cause of it. I need to stop by goodwill and pick up a cheap alarm clock.

Re: TP Locking Up Overnight
 

the pro will get wm 6.5 and 7.

it will be easily ported.

Re: TP Locking Up Overnight
 

Read below.

Yup.

The STOCK Sprint HTC Touch had this same exact problem. Once the ROM was upgrade to WM6.1, with the new radio, the problem was alleviated.

My problems went away, once I tried the very first unofficial WM6.1 ROM.

Funny that your $579.99 alarm clock doesn't work right ;)

I meant that I didn't think Sprint would give out an official WM6.5 update.

To get 6.5 on the Pro, wouldn't we need it to be released for SOME variation of the Pro, so that we have compatible drivers? I thought that was the main issue, since each device is slightly different.

Good to hear that people are willing to port it though ;) If 6.5 comes out soon, or 7, it might divert my attention from the Pre, which, as it stands, has mine, undivided.

Re: TP Locking Up Overnight
 

Yea-seriously. I had half a thought to follow ur footsteps and go back to my vogue..

Took it in today, had the rainbow effect as well so figured I needed to have a friendly chat with tech support, turns out, they've never even heard of this problem yet and told me they put it on "their" forum. kinda made me smile a bit, even though they didn't really seem like they believed me.

Re: TP Locking Up Overnight
 

Ugh, now I'm in this boat. I've had my Pro since it came out, and this never happened. Last week, without making a change in over a month, this thing freezes overnight for the first time. Then two days later. Then three days later...bringing me to this morning. I'm going to change the settings so it never goes into sleep mode and hope that will alleviate it.