Does anyone else have a crack in the chrome? - Page 19

bkrodgers · #**181** (**permalink**) 01-28-2009, 04:12 PM

Quote:

Originally Posted by IsLNdbOi

Whoa wait a second. Sprint is releasing a version that doesn't have chrome sides? I got my Touch Pro. on Jan. 9 and it's a HW rev. 2 w/ a Dec. 15 build date, but it has chips on the top left corner.

Would Sprint be able to exchange it with a non-chrome model?

I think it has to be called a rumor for now. If it happens, I don't know if we can predict what they'd do for us. However, I would argue that if they revise the design in this way, it's an implicit acknowledgment that the original design was flawed. In my view, the right thing to do would be to allow exchanges, but we'll have to see! At this point I'm not even convinced the revision is happening. I think we're basing it on a response a rep gave one of our members here, which is of course far from anything official. But I am hoping it is true!!!

**jmorton10** · #**182** (**permalink**) 01-28-2009, 04:22 PM

Quote:

Originally Posted by bkrodgers

However, I would argue that if they revise the design in this way, it's an implicit acknowledgment that the original design was flawed.

I don't agree, what if they came out with red/blue & pink ones??

~John

bkrodgers · #**183** (**permalink**) 01-28-2009, 05:01 PM

Quote:

Originally Posted by jmorton10

I don't agree, what if they came out with red/blue & pink ones??

~John

If they were to come out with a black matte version (or red, blue, or pink) and still keep the chrome one around, that'd be one thing. It's certainly not uncommon for multiple colors of a phone to be released in the name of choice. But the rumor was that they're simply revising the model and changing from a chrome frame to a matte version, and that the chrome would go away. With all the documented complaints about the poor quality on the chrome one, I wouldn't personally buy an argument that they just decided they wanted to have black matte instead of chrome. I would argue that such a revision after such a short time would be a clear sign that they were responding to all of the complaints and the returns with some tacit agreement that the original design was flawed.

Of course, that's just what my argument to them would be. Whether they'd accept it and swap it out is a totally different question. And of course, it's all academic unless we actually see a new version released.

**[sammich]** · #**184** (**permalink**) 01-28-2009, 05:56 PM

Quote:

Originally Posted by bkrodgers

If they were to come out with a black matte version (or red, blue, or pink) and still keep the chrome one around, that'd be one thing. It's certainly not uncommon for multiple colors of a phone to be released in the name of choice. But the rumor was that they're simply revising the model and changing from a chrome frame to a matte version, and that the chrome would go away. With all the documented complaints about the poor quality on the chrome one, I wouldn't personally buy an argument that they just decided they wanted to have black matte instead of chrome. I would argue that such a revision after such a short time would be a clear sign that they were responding to all of the complaints and the returns with some tacit agreement that the original design was flawed.

Of course, that's just what my argument to them would be. Whether they'd accept it and swap it out is a totally different question. And of course, it's all academic unless we actually see a new version released.

It's one of those things that would be like admitting defeat, but...

If they do a silent upgrade [if anyone comes if for TP problems, just give them the new version] there would be less of a problem.

mxl180 · #**185** (**permalink**) 01-30-2009, 08:59 PM

I have a crack... and it's not within range of those ESN numbers

**[sammich]** · #**186** (**permalink**) 01-31-2009, 12:56 AM

On a slightly-related note,

I dropped my phone yesterday right after I removed my Seidio Innocase. It fell flat on the battery cover [which, by the way, went flying across the room along with the batter itself]

I stood there in shock, but when I picked it up there were no scratches... I love this thing