Does anyone else have a crack in the chrome? - Page 12

smgcabrio · #1 (**permalink**) 11-29-2008, 11:16 AM

Well actually looking where my bezel cracked, it is made of plastic. This is actually a bad design on HTC part. Think about how much stress this part of the phone takes, looking again at my phone the bottom chrome is plastic also. Now i see why it would crack so easy on a drop.

barrcuda70 · #2 (**permalink**) 11-29-2008, 11:28 AM

A friend of mine works for sprint and they said that the chrome bezel is a weak point in the phone and if dropped from 5 feet that it will break. It is considered an known issue and they should have to swap it out for you.

smgcabrio · #3 (**permalink**) 11-29-2008, 11:29 AM

Quote:

Originally Posted by barrcuda70

A friend of mine works for sprint and they said that the chrome bezel is a weak point in the phone and if dropped from 5 feet that it will break. It is considered an known issue and they should have to swap it out for you.

Thanks i will try that route!

barrcuda70 · #4 (**permalink**) 11-29-2008, 11:37 AM

No problem man. I really don't think it should be a problem for that because it is an know issue with the phone

DWhite456 · #5 (**permalink**) 12-13-2008, 10:27 PM

so they are replacing the whole phone and not just putting a new bezel on it? my chrome is cracked and I fall within the ESN range. Perhpas I will put the stock rom back on and take it to the store.
Has anyone had sprint send a new phone when dealing with the CSR's or email?

Exil3d · #6 (**permalink**) 12-14-2008, 01:01 PM

Mines is just flakign away chrome. I have never dropped it and I have like spots here and there that are black (black plastic) I am on the never ending backorder list.

platin465 · #7 (**permalink**) 12-14-2008, 04:16 PM

I only have a small chip, barely noticeable between the keyboard & screen. Going to see if I can figure out what the ESN range is so if it gets worse I can take it in.

Edit:
Well, it is within that ESN range. But, has anyone in Ft. Myers, FL area confirmed this with a local Sprint Store? I had asked one about this when I first heard and they said they had never heard of any such issue.

**[sammich]** · #8 (**permalink**) 12-14-2008, 04:22 PM

Guys you're scaring me even more! I don't want my Pro to become like the Voyager where all the crome just falls off after a month...

UPDATES, Sprint, UPDATES!

**Baffles** · #9 (**permalink**) 12-14-2008, 04:19 PM

My chrome as all screwed up horribly, so they backordered me a new one. I received the new one two days ago (only a week after them placing the order), new in box. I have only turned it on to check manufacture date (Nov 24), have been too busy to activate it, and won't get the chance to do set the new device up and activate until tomorrow afternoon.

shark1987 · #10 (**permalink**) 12-16-2008, 01:24 AM

So mine has been cracking since mid-November, went in to a Sprint store last week and talked to this guy who said he had never heard of any problem with the chrome. And I was two days past my 30 day period where he said I could have just gotten it swapped out. Maybe I'll go back in later this week and talk to them again, or go to a different store.

Is this the cracking/flaking that everyone else is getting? I haven't dropped this phone once.