repair damaged pro (scratches)

[superevilllama]

Any advice on how to touch up on a pro that was damaged from being dropped?

The chrome is scuffed a bit as well sa the battery cover in a small area.

Should I sand it a bit in those areas and get paint from a hobby store?

[akdmksjeanius]

I need advice also

[hassanb85]

This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.

[superevilllama]

Originally Posted by hassanb85

This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.

hmmm really. my esn is exactly in that range, right at the bottom. Should I go through sprint or directly to HTC? Thanks!

[calebb]

Originally Posted by hassanb85

This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.

LOL! riiiight....

[hassanb85]

you think this is sort of a joke ?

[zepsamsung]

Before I put a strap on my TP, I dropped it over 12 feet from the top of slide to the hard wood below. The battery cover popped off and there was no damage at all. My first Tp and 2nd one fell a few feet and both had cracks in the chrome.

[THunDA]

Originally Posted by hassanb85

This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.

I haven't seen any broken ones at work yet but this above info is true.

[hassanb85]

Just go to any sprint repair center. You should be okay

[Exil3d]

Wow! Nice info to know. You would think its users fault since the user dropped it.