repair damaged pro (scratches)

superevilllama · #1 (**permalink**) 11-06-2008, 01:50 AM

Any advice on how to touch up on a pro that was damaged from being dropped?

The chrome is scuffed a bit as well sa the battery cover in a small area.

Should I sand it a bit in those areas and get paint from a hobby store?

akdmksjeanius · #2 (**permalink**) 11-06-2008, 11:21 AM

I need advice also

hassanb85 · #3 (**permalink**) 11-06-2008, 11:37 AM

This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.

superevilllama · #4 (**permalink**) 11-06-2008, 11:50 AM

Quote:

Originally Posted by hassanb85

This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.

hmmm really. my esn is exactly in that range, right at the bottom. Should I go through sprint or directly to HTC? Thanks!

hassanb85 · #5 (**permalink**) 11-06-2008, 08:16 PM

Just go to any sprint repair center. You should be okay

jhiciano · #6 (**permalink**) 11-06-2008, 08:17 PM

sweet, didnt even know about this wonder what they going to do to solve the issue.

Exil3d · #7 (**permalink**) 11-06-2008, 08:19 PM

Wow! Nice info to know. You would think its users fault since the user dropped it.

**Baffles** · #8 (**permalink**) 11-06-2008, 08:22 PM

Umm... it's supposed to withstand damage when being dropped from 5 feet? Was that a joke post?

gobmonster · #9 (**permalink**) 11-06-2008, 08:42 PM

Quote:

Originally Posted by Baffles

Umm... it's supposed to withstand damage when being dropped from 5 feet? Was that a joke post?

Hopefully it doesnt shatter like glass from 5 feet, but my expectation is that these things are fragile. Get a wrist strap people!

calebb · #10 (**permalink**) 11-06-2008, 08:47 PM

Quote:

Originally Posted by hassanb85

This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.

LOL! riiiight....