repair damaged pro (scratches)

[hassanb85]

you think this is sort of a joke ?

[ID10T]

Has anyone w/ in the posted ESN range tried to exchange yet?

[Baffles]

Hex ESNs aren't that long anyway...

[THunDA]

Originally Posted by hassanb85

This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.

I haven't seen any broken ones at work yet but this above info is true.

[akdmksjeanius]

No one tried yet?? also what if you got one from best buy? do that count with this sprint repair?

[THunDA]

It shouldnt matter where you got it from.

[superevilllama]

Originally Posted by Baffles

Hex ESNs aren't that long anyway...

dude its not a hex esn its a meid and its a valid #. compare to whats on the back of your phone.

[cssmostdumbest]

hmm I actually went into the sprint store today before i read this bc i got a crack in mine on the chrome bezel and also the chrome has chipped off in another area, they told me physical damage call asurion i was like thats to little damage for 50deductable. maybe i should go back or another sprint and ask about this mine fits in this window of esn / MEID

anyone have anything more descriptive or some proof that way i can bring it in?

[daewezzy]

Sorry but i just have to ask, whats an ESN? My phone just fell out of my pocket a few hours ago and the chrome on the bottom left is chipped pretty bad with two deep scratches on the screen (luckily its just on the screen protector).

[cssmostdumbest]

Originally Posted by daewezzy

Sorry but i just have to ask, whats an ESN? My phone just fell out of my pocket a few hours ago and the chrome on the bottom left is chipped pretty bad with two deep scratches on the screen (luckily its just on the screen protector).

esn is "like" the serial number it what sprint uses to activate a phone and know what phone you have atleast one of them. check the MEID on the box or dial ##786# for the MEID (hex) if your looking for the number that corresponds with the effected TPs