Thread: repair damaged pro (scratches)
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Old 11-06-2008, 11:50 AM
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Re: repair damaged pro (scratches)
Quote:
Originally Posted by hassanb85 View Post
This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.

hmmm really. my esn is exactly in that range, right at the bottom. Should I go through sprint or directly to HTC? Thanks!
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