Thread: repair damaged pro (scratches)
View Single Post
  #8 (permalink)  
Old 11-06-2008, 09:03 PM
THunDA's Avatar
THunDA
Regular 'Geeker
Offline
Location: Long Island, NY
  
Join Date: Dec 2007
Posts: 400
Reputation: 275
THunDA is becoming a PPCGeeks regularTHunDA is becoming a PPCGeeks regularTHunDA is becoming a PPCGeeks regular
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: repair damaged pro (scratches)
Quote:
Originally Posted by hassanb85 View Post
This issue has been already addressed to Sprint tech employees. this e-mail was recieved t his morning

Known Issue: HTC Touch Pro

Chrome Sides damage caused when device is dropped from approximately ear-level.
When the device is dropped from approximately 5 feet under certain conditions, the device can suffer damage to the chrome
sides. Damage seen can be a crack or significant chips in the corners.
Impacted ESN Range : A1000007800572 through A1000007805C7A
Instructions:
• If the user has significant damage to the chrome side as a result of a drop, replace the HTC Touch Pro free of charge.

CE is working to improve this user experience in a future hardware upgrade/enhancement. The new
hardware will be in inventory November 2008.
I haven't seen any broken ones at work yet but this above info is true.
__________________
Sprint EVO
Reply With Quote