Sprint Picture Mail

[DOUBLEVISION]

nothing is working i guess i have to take it to sprint, this the only thing thats wrong with the phone everything else works fine

[DOUBLEVISION]

Just got off the phone with sprint again the problem has not been fixed they created a ticket an some one will contact me il keep u guys posted if any has fixed their problem please let me know how

[Drewman247]

my problem ticket number is 17906759-081031.. This was opened on Friday.


have you tried to load the old sprint picmail from the diamond..? it was on this site for a while. I believe no2chem is the one who was posting it until he got in trouble..

[yunior]

guys any luck with the picture mail? last friday i tried and it send it but took really long even some of the pics i send were received the next day. today i tried again 2 hours ago and it still says "sending attempts 2". what i dont understand is that if i sign in online the picture is there and is in the sent mail. any idea how to fix this? thanks

[marctronixx]

joining the party late, but are you guys' pic's getting to the sprint site?

[mdodge]

for me yes. when I send a pic it goes to my sent items on the sprint site, but never goes past that. And I still could never receive to my phone. Pics would come into the sprint pic site, but never got to my phone.

[marctronixx]

ok,i was able to send a photo to myself with no problems.. ill try to send it to a long loss friend i just found on facebook! lol... she has sprint.

she sent me several pics today and as she sent them i got them within a minute. they also stop at the pic mail site. so im going to time how long it gets to her.

[DirtyD24]

A problem with sprint picture mail I have is that whenever someone from verizon sends me a pic that is animated it is not animated in my mail, why is this and c an I fix it?

[scutler]

I was also having the problem with picture mail and had a ticket in with sprint. I got the phone call today and spoke with technical support. It sounded as if they were getting a lot these tickets. Anyways, the workaround they advised me was to lower the resolution on the camera and try sending the lower resolution to the different carriers i was having problems with (AT&T / Verizon). He stated that Verizon couldn't accept a file bigger than 500 kb and AT&T was around 350 kb. I had already tried setting my resolution on the camera to 640x480 which is one setting below 1 megapixel. I sent two friends that had AT&T and Verizon the pics and they received the pics within a few minutes of me sending them. The sprint rep also said that sending pics to other sprint customers is not a problem cause sprint can accept much larger files. I sent my daughter a pic taken at the highest setting of the Touch Pro and she received it with no problem. Just passing on the information that i received today to those having the same issue.

[Drewman247]

Originally Posted by marctronixx

joining the party late, but are you guys' pic's getting to the sprint site?

yes they are... I have sent to verizon with the camera on highest settings and they go through sometimes. I have sent pics to verizon that are under 100kb and had no luck.. I dont think its completly a size issue... however, I am not saying that it may not be a factor.